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"Very clean and cozy room. It was great for my solo trip. Front desk was really nice and helpful. My check in was very smooth and she recommended places to eat/check out. "

"Everything was beautiful, beautiful view of Lake Tahoe, beautiful room, it truly was bliss"

"The property was perfect, but in need of update. Staff was great and very helpful. My grandkids enjoyed the craft day."

"The staff was very friendly and helpful throughout our stay. Everything we ate for every meal was delicious and the views of the lake and mountains were stunning. "

"We stayed in a 2-bedroom unit on the second floor. While the location is great, our experience was significantly impacted by persistent noise from the unit above. Throughout the day and continuing until around 10pm each night for everyday, there was constant loud running and jumping from children upstairs, creating repeated thumping sounds that were hard to ignore. It made it difficult to relax, especially in the evenings when we were trying to wind down. For a property at this price point and brand standard, better sound insulation or clearer quiet-hour enforcement would be expected. Another surprising aspect was the checkout guidelines related to housekeeping. Guests were asked to run the dishwasher, take out the trash, and gather linens. While the message mentioned these were optional, it is quite unusual to see this kind of expectation at a Hyatt property. In our case, there was a large amount of trash with no practical way to dispose of it, as the bins downstairs were too small and assistance was not clearly provided. While it was stated that these steps were optional, sending such instructions to guests does create an expectation that they should be followed. This felt inconsistent with a hotel stay, where housekeeping is typically part of the service rather than something guests are implicitly asked to take on. Overall, while the setting is nice, the inconsistency in service expectations combined with the ongoing noise made the stay less comfortable than expected. "

"Super friendly staff and very comfortable accommodations. Excellent restaurant and bar on the property and a 12 minute drive to Palisades Tahoe. Excellent stay! "

"Beautiful & staff were very kind and friendly, and helpful when we had to check in late at night."

"No breakfast. Beautiful view from 7th floor. Older property, somewhat rundown, needs renovation. "

"The room was super clean,convenient. Had everything needed super close to the lake. Seeing in person was even than online. The staff was super friendly and helpful grocery store literally four minute walk away lovely places to eat. Must try the Italian across the street hot tub fire pit private beach. I can’t say enough about this place. We’ll definitely come back A+++++"