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"Staff were very helpful and courteous, particularly the breakfast staff. We appreciated the texts from Jack to check that we were happy"

"The whole experience was excellent! A great team at check in, room was clean and quiet (very comfy beds) and a lovely breakfast- you couldn’t ask for more! The hotel is also in a great location- just a 10 min walk to the theatre and local shops. Always impressed by this chain of hotels. "

"Great hotel. Stayed here on a solo travel trip. Relaxing bar in the lobby and close to the main shopping/bar areas in York. Would stay here again."

"Great staff and great service."

"Friendliness of staff on rewards desk at check in was first rate.Knowledgeable about local area and transport really appreciated. Room lovely and clean and bed comfy! "

"Staff at Oulton Hall are the stand out feature. From check in to Oliver in the restaurant to the waiting staff at breakfast, all are well above expectations. Old school service where staff wait for you to pass rather than rushing to get where THEY need to be is actually quite refreshing these days. Can some things be improved, sure but this hotel has a lovely pool, great dinner and breakfast and just a lovely vibe. Check it out, for the most of us, it’s a wonderful experience. "

"Staff excellent from check to departure. Arrived early so went to reception just expecting to register the car park but room was ready which was a bonus. Great meal in peacheys in the evening followed by a quality breakfast the following morning."

"It was fantastic, very lovely staff, clean room "

"Amazing hotel, adequate spa. Whilst the pool is slightly warmed it quickly turns cold and it is missing a jacuzzi badly. Service in the hotel is second to none, every meal was lush and breakfast especially good. All the staff were courteous and prompt with any request. Would definitely stay again in a heartbeat, just leave the trunks at home."