Mid Central Hotels, Los Angeles

" I recently stayed at The LINE Hotel Los Angeles in Room 532 on Friday May 1st, 2026 and wanted to formally express my severe disappointment with the condition of the room and the overall experience during my stay. The decor of the room was unacceptable for a hotel of this rating and the walls appeared unfinished with the lamp(s) tilted over. Given the hotel’s reputation and 4-star rating, the experience unfortunately fell far below expectations. The bed and sheets felt noticeably cheap and uncomfortable, which significantly impacted the quality of the stay. In addition, the blinds control in the room was not functioning properly, and the bathroom lights were fluctuating/flickering continuously to the point that it became genuinely uncomfortable and concerning from a health and safety standpoint. The room was also dirty as there were uncleaned cob webs/spider webs in the room (Please see the video links enclosed). What was most frustrating, however, was the complete lack of responsiveness from the front desk. I attempted to call multiple times throughout the stay — approximately five separate calls — and no one answered. This made it impossible to have the issues addressed in real time and left me feeling unsupported as a guest. The overall experience became so unacceptable that we ultimately decided to check out early at approximately 8:20 PM rather than continue the stay. Overall, this experience was not befitting of what is advertised as a 4-star hotel"

"Front office staff are nice. "

"Excellent "

"The pool wasn't available at my check in time and there's no notifications that the pools under construction"

"Hotel was convenient except the very long walk from the garage to our room. On the morning of our departure, the housekeeping staff knocked on our door an hour and a half before actual checkout time. That shouldn’t happen."

"I loved this hotel because it was close by universal studios and walking distance from citywalk."

"While the lobby seems well-maintained, the guest areas—specifically the hallway to the left of the front desk—show a significant decline in decor and cleanliness. Our original room was in poor condition, appearing aged and poorly maintained. It was dark, dirty, and had a persistent odor of cigarettes, which contradicted the bright and modern photos shown on Hotels.com. Additionally, there were visible stains on the walls, carpeting, and bedding. After we requested a different room, we were initially given a key for a room number that did not exist. Upon returning to the front desk, we were informed the second room was in a different tower. Before making the very long trip, we asked if the second room was any different from the first, and the staff member confirmed it was not. I cannot recommend this property given these maintenance and cleanliness issues."

"Great location. Clean room and staff are kind and efficient "

"Expensive "