The staff were lovely and accommodated our early arrival. Our unit was huge, and we appreciated the coffee and laundry supplies. The property was generally quiet and maintained. Our unit was pretty dated, and in need of a thorough remodel. It was musty, but that smell mostly went away after a few hours. We also noted that the windows and doors were unlocked so that seemed unsafe.

When we checked in, we found out we were on the third floor. The elevator was broken. I had just had foot surgery within the last three weeks and had just been hospitalized for a week 10 days prior to our arrival. Third floor without an elevator was not an option. Luanne at the front desk did find us a first floor room with a working elevator. When we got into the room, we found the sleeping arrangements would not accommodate the four of us. They ended up putting us in two rooms for four of the five nights. Originally they were going to charge us for the second room, but then comped us for the second room- we did all have to stay on the third floor, without an elevator, for our last night. Luanne and Sandy were wonderful! Very thankful that they could get my daughter and myself on the first floor room.

Very comfortable. Kitchen was well stocked with plates, pots & pans. Even had beach chairs, beach umbrellas, beach towels, snorkel gear, boogie boards and a wagon to haul. Whole family (including 2 teens) loved. Would stay here again!

The place was clean and large. The beds were comfortable. The appliances were convenient and the area was very safe.

Perfect location on the big Island. Walk-able to some beaches, good driving access to the north, to Hilo and Kona area. Dry and desert like for 20 miles beyond the resort oasis but lush forests further afield. The property was nicely furnished and decorated, very clean and comfortable.