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"good"

"Room was bright and clean. Front desk staff were friendly and helpful. The grounds and gardens are gorgeous, surrounded by lava rock.The pools were great. The adult pool hardly ever had anyone in it, but even the main pool was never too crowded and always had a great vibe. The food at the restaurants was good but came at a price. The breakfast buffet is not worth it at $37 per person. You're better off ordering from the breakfast menu or using the grab & go option. I would overall recommend eating out in Kailua-Kona rather than at the hotel. The poolside bar is convenient for small bites and drinks while relaxing at the pool. We wanted to attend the Luau (which only runs twice a week) but were told that it was cancelled due to low attendance numbers, which was a real shame. I'm not sure how often that happens or if we stayed during a slow time (end of October). The hotel is conveniently located to the bay where many snorkeling and manta ray tours leave from. We did both and enjoyed them immensely."

"Excellent stay. Loved the resort, bell men were great but front desk can use a little smile and Aloha vibe. Rooms were god although the refrigerator leaked in the bottom and master King bed TV did not work but was mentioned to the front desk but did not receive a follow up if we wanted someone to take care of the issue during our stay. But had a wonderful time nonetheless. Thank you"

"We enjoyed our stay"

"Room was small but clean and had the essentials…a fridge, microwave and coffeemaker! The lanai was spacious and had an amazing view! The staff were all so friendly and helpful! "

"Great view. Super convenient and close to shops. Super spacious."

"I decided to treat myself and upgrade to the Gold experience at the Fairmont Orchid—and it was worth every penny. From the moment I arrived, Abigail, Jasmine, and Samuel went above and beyond to make my stay unforgettable. Their attention to detail, personalized service, and genuine care truly elevated the experience. Whether it was anticipating my needs, offering thoughtful touches, or ensuring every moment felt special, they delivered the Gold standard in every way. If you’re considering the upgrade, do it—the level of service and comfort is absolutely worth the extra cost."

"Beautiful room and amenities. Honeymoon upgrade. Room held due to cancellation of flight. Great customer service"

"Excellent air flow in a corner room..pay the extra for it..room ok but fan blades are black, cannot access netflix or any streaming and place looks a little run down but we're happy to be here!"