Great hotel! The best part is the views and the lagoon, which is perfect for snorkeling, we saw all kinds of fish and turtles. The sunsets from budha point were spectacular, our room over looked it and the property, so well worth upgrading to a room with an ocean view. The room was a bit older, but still well maintained and very clean. They are however remodeling, when we were there about half the Ocean Tower was closed, so i would imagine COVID played a part in the slowdown of that progress, but we were never disturbed by construction sounds or workers. It's a beautiful hotel and we really enjoyed it. We came right as more restaurants and bars on the property were starting to open up, so there are plenty of options if you don't want to leave the resort. We had a car so we could venture out for dinner and other activities
Only downside is that there is no parking near the Ocean Tower, you have to park about a mile away and take the tram. I wish there would have been at least a drop off point closer to ocean tower, after a long day of exploring you kind of just want to drop the car and be in the room in no time. A plus was they had 3 trams running, but we never had to wait very long for it. By the time we parked and were in our room it was only 10-15 minutes.
Overall I highly recommend this resort, beautiful well maintained grounds, friendly and attentive staff, and tons of things to do.