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Castle Hilo Hawaiian Hotel

Photo gallery

Featured image
Outdoor pool
Desk, laptop workspace, iron/ironing board, cots/infant beds
View from Room
32-inch flat-screen TV with cable channels

Overview of Castle Hilo Hawaiian Hotel

Castle Hilo Hawaiian Hotel

3.5 out of 5

4.3/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

  • Popular LocationNaniloa Country Club1 min walk
  • Popular LocationCoconut Island Park4 min walk
  • Popular LocationLiliuokalani Park and Gardens6 min walk
  • AirportHilo, HI (ITO-Hilo Intl.)7 min drive

Choose dates to view prices

About this area

Hilo

Located in Hilo, Castle Hilo Hawaiian Hotel is next to a golf course and by the ocean. Hamakua Heritage Corridor and Hilo Art Museum are cultural highlights, and some of the area's attractions include Panaewa Rainforest Zoo and Mokupapapa Discovery Center. Pacific Tsunami Museum and Gilbert Carvalho Park are also worth visiting. Discover the area's water adventures with nearby kayaking, or enjoy the great outdoors with mountain biking and hiking/biking trails. Guests appreciate the hotel's central and quiet location.
Popular Location

What's nearby

  • Naniloa Country Club - 1 min walk
  • Coconut Island Park - 4 min walk
  • Liliuokalani Park and Gardens - 6 min walk
  • Wailoa Center - 3 min drive
  • Port of Hilo - 6 min drive

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 7 min drive

Restaurants

  • WSW The Steakhouse — 1 min walk
  • ICafe/Waioli Lounge — 1 min walk
  • Coconut Grill - 9 min walk
  • Suisan - 10 min walk
  • The Hilo Bay Cafe - 10 min walk

About this property

Castle Hilo Hawaiian Hotel

Bayside Hilo hotel in Keaukaha, near Port of Hilo
Along with 2 restaurants, this hotel has an outdoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/café and a meeting room. All 286 rooms provide conveniences such as fridges and coffee makers, plus in-room free WiFi and flat-screen TVs with cable channels. Other amenities available to guests include free local calls, hairdryers and ironing boards.
Castle Hilo Hawaiian Hotel offers 286 forms of accommodation with coffee/tea makers and a hairdryer. 32-inch Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar

Things to do

  • 18 holes of golf
  • Fitness centre
  • Outdoor pool

Family friendly

  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities

Languages spoken

  • English

Business services

  • A meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Cots/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day.
Cots (infant beds) are available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 28.67 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Newspaper
  • Phone calls
  • In-room coffee
  • Parking
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Cots (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 502 out of 1094 reviews
5 - Excellent 46%
Rating 4 - Good. 432 out of 1094 reviews
4 - Good 39%
Rating 3 - Okay. 117 out of 1094 reviews
3 - Okay 11%
Rating 2 - Poor. 28 out of 1094 reviews
2 - Poor 3%
Rating 1 - Terrible. 15 out of 1094 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A big disappointment! Let's start with the positive as it short: The location is central and provides easy access to major attractions, and service is responsive. We stayed on the six floor. The negative is that the rooms are small and aging, suffering from little renovation effort, displaying failing efforts trying to maintain what looks like a 90's room decore. The beds are mini - queen size, marginally comfortable and a little larger than a twin bed. Covid-19 prevents daily housekeeping services but the rooms were dirty to start with. My allergies go wild every time I enter a dirty room and this one had me off scale. The thermometer was thilthy and the floor carpet was sticky. The old mini-fridge was freezing the vegetables we stored - so we had to throw them. No screen to the patio and TV screen size closer to a computer monitor. I'm attaching pictures - see for yourself. Overall a big disappointment.
Stayed 3 nights in Jun 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I live to stay in this hotel, the view is pretty and room is clean and safe
Stayed 2 nights in Jun 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our oceanview suite with the kitchenette. It had two burners on the stovetop which eliminated having to go out for breakfast every day. We also like that it had a separate living room area. It was like living in an apartment with two tvs. We didn't like that there was no recycling bins especially when we had so many aluminum cans and water bottles to recycle. We also didn't like the dryers in the laundry room. They didn't work very well. Also, this place needs a workout room. One thing that was concerning was that a group of locals were congregating in the basement on the night before we were leaving. They were there in there cars possibly partying/drinking there. One of the cars pulled out once we parked next to them so they knew they weren't supposed to be there. The next morning we saw a security guard on duty, so the hotel responded to this incident.
Stayed 10 nights in Jun 2021

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was absolutely delicious, breakfast and dinner. The staff was very kind, and our view from our balcony was amazing. We look forward to going back this winter. Thank you Hilo, aloha!!!
Stayed 5 nights in Jun 2021