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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Overview of Castle Hilo Hawaiian Hotel

Photo gallery

Featured image
Outdoor pool
Desk, laptop workspace, iron/ironing board, free cots/infant beds
View from Room
32-inch flat-screen TV with cable channels

Castle Hilo Hawaiian Hotel

3.5 out of 5

4.3/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationNaniloa Country Club1 min walk
    Popular LocationCoconut Island Park4 min walk
    Popular LocationLiliuokalani Park and Gardens6 min walk
    AirportHilo, HI (ITO-Hilo Intl.)7 min drive

Choose dates to view prices

  • Suite, 1 Bedroom, Ocean View

    5/5 guest room rating

    Room amenities

    • 69 sq m
    • Ocean view
    • Sleeps 5
    • 2 Queen Beds
    More details
  • Junior Suite

    4.4/5 guest room rating

    Room amenities

    • 50 sq m
    • Sleeps 2
    • 1 King Bed
    More details
  • Suite, 1 Bedroom, Garden View

    5/5 guest room rating

    Room amenities

    • 56 sq m
    • Sleeps 4
    • 2 Queen Beds
    More details
  • Deluxe Room, Ocean View

    4.6/5 guest room rating

    Room amenities

    • 35 sq m
    • Ocean view
    • Sleeps 4
    • 1 King Bed OR 2 Queen Beds
    More details
  • Standard Room, Garden View

    4.7/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Superior Room, Garden View

    4.2/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details

About this area

Hilo

Located in Hilo, Castle Hilo Hawaiian Hotel is next to a golf course and by the ocean. Hamakua Heritage Corridor and Hilo Art Museum are cultural highlights, and some of the area's attractions include Panaewa Rainforest Zoo and Mokupapapa Discovery Center. Pacific Tsunami Museum and Gilbert Carvalho Park are also worth visiting. Discover the area's water adventures with nearby kayaking, or enjoy the great outdoors with mountain biking and hiking/biking trails. Guests appreciate the hotel's central and quiet location.
Popular Location

What's nearby

  • Naniloa Country Club - 1 min walk
  • Coconut Island Park - 4 min walk
  • Liliuokalani Park and Gardens - 6 min walk
  • Hilo Art Museum - 16 min walk
  • Port of Hilo - 6 min drive

Getting around

  • AirportHilo, HI (ITO-Hilo Intl.) - 7 min drive

Restaurants

  • Queens Court Restaurant — 1 min walk
  • ICafe/Waioli Lounge — 1 min walk
  • Coconut Grill - 9 min walk
  • Suisan - 10 min walk
  • The Hilo Bay Cafe - 10 min walk
View map

About this property

Castle Hilo Hawaiian Hotel

Bayside Hilo hotel in Keaukaha, near Port of Hilo
This hotel features a restaurant, an outdoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/café and a meeting room. All 286 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and flat-screen TVs with cable channels. Other amenities available to guests include free local calls, hairdryers and ironing boards.
Castle Hilo Hawaiian Hotel offers 286 forms of accommodation with coffee/tea makers and a hairdryer. 32-inch Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • On-site parking is wheelchair accessible

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: USD 26 for adults and USD 16 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • 18 holes of golf
  • Fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • 1 meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 10 days. Some travelers may be exempt from quarantine with proof of a negative COVID-19 test taken within 72 hours before departure.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 28.67 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Newspaper
  • Phone calls
  • In-room coffee
  • Parking
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 26 for adults and USD 16 for children (approximately)
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

Can I cancel my reservation for free at Castle Hilo Hawaiian Hotel and receive a full refund?
Yes, Castle Hilo Hawaiian Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Castle Hilo Hawaiian Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Castle Hilo Hawaiian Hotel?
As of 26 Feb. 2021, prices found for a 1-night stay for 2 adults at Castle Hilo Hawaiian Hotel on 2 Mar. 2021 start from AU$236, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Castle Hilo Hawaiian Hotel have a pool?
Yes, this property has an outdoor pool.
Is Castle Hilo Hawaiian Hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Castle Hilo Hawaiian Hotel?
Self-parking is free at this property.
What time is check-in at Castle Hilo Hawaiian Hotel?
Check-in is from 3:00 PM - anytime.
What time is check-out at Castle Hilo Hawaiian Hotel?
Checkout is at noon.
Where is Castle Hilo Hawaiian Hotel located?
Located in Keaukaha, this golf hotel is 0.1 mi (0.1 km) from Hamakua Heritage Corridor and within 3 miles (5 km) of Port of Hilo and University of Hawaii at Hilo. Naniloa Country Club and Coconut Island Park are also within 5 minutes.
4.3
Excellent
Rating 5 - Excellent. 532 out of 1202 reviews
5 - Excellent 44%
Rating 4 - Good. 500 out of 1202 reviews
4 - Good 42%
Rating 3 - Okay. 128 out of 1202 reviews
3 - Okay 11%
Rating 2 - Poor. 28 out of 1202 reviews
2 - Poor 2%
Rating 1 - Terrible. 14 out of 1202 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Travelled with family, Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and it's a great place. The views are awesome.
Stayed 8 nights in Feb 2021

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean-friendly staff and nice view! Will go back when in Hilo again
Stayed 1 night in Feb 2021

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
It really is hard to say bad things because the covid 19 places so many restrictions on the people but this hotel is doing everything possible to give you a good experience. A class act in every way
Stayed 1 night in Feb 2021

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location and view was incredible. Sometimes staff answers before listening to what you are actually asking. Always got what I needed though.
Stayed 3 nights in Jan 2021

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Property conditions & facilities
The location is really good. Close to downtown and park. Somehow the room is damp, especially after raining.
Stayed 3 nights in Jan 2021

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