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Overview of Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Photo gallery

Reception
Beach nearby, snorkelling, surfing, sailing
Beach nearby, snorkelling, surfing, sailing
Outdoor pool
Outdoor pool

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationNaniloa Country Club2 min walk
    Popular LocationCoconut Island Park6 min walk
    Popular LocationLiliuokalani Park and Gardens8 min walk
    AirportHilo, HI (ITO-Hilo Intl.)8 min drive
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  • Room, 2 Queen Beds, Non Smoking

    4.1/5 guest room rating

    Room amenities

    • 28 sq m
    • Mountain view
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

    Room amenities

    • 34 sq m
    • Bay view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)
  • Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

    Room amenities

    • 34 sq m
    • Ocean view
    • Sleeps 2
    • 1 Queen Bed
    More detailsRoom, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)
  • Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

    Room amenities

    • 31 sq m
    • Ocean view
    • Sleeps 2
    • 1 Queen Bed
    More detailsRoom, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)
  • Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

    Room amenities

    • 34 sq m
    • Mountain view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)
  • Room, 1 King Bed, Non Smoking

    4.2/5 guest room rating

    Room amenities

    • 28 sq m
    • Mountain view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Lanai, Oceanfront (Corner)

    4.2/5 guest room rating

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Lanai, Oceanfront (Corner)
  • Junior Suite, 1 King Bed, Non Smoking, Oceanfront

    Room amenities

    • 69 sq m
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, Non Smoking, Oceanfront
  • Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

    Room amenities

    • 51 sq m
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 Bedroom, Non Smoking (with Soaker Tub)
  • Room, 1 King Bed, Lanai, Oceanfront

    4.2/5 guest room rating

    Room amenities

    • 34 sq m
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Lanai, Oceanfront
  • Suite, 2 Bedrooms (KAMEHAMEHA)

    Room amenities

    • 106 sq m
    • Ocean view
    • Sleeps 4
    • 2 King Beds
    More detailsSuite, 2 Bedrooms (KAMEHAMEHA)
  • Room, 1 King Bed, Non Smoking, Ocean View

    4.3/5 guest room rating

    Room amenities

    • 28 sq m
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Non Smoking, Ocean View
  • Room, 2 Queen Beds, Lanai, Oceanfront

    4.3/5 guest room rating

    Room amenities

    • 34 sq m
    • Ocean view
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Lanai, Oceanfront
  • Room, 2 Queen Beds, Lanai, Oceanfront

    5/5 guest room rating

    Room amenities

    • 34 sq m
    • Ocean view
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Lanai, Oceanfront
  • Room, 2 Queen Beds, Non Smoking, Ocean View

    4.6/5 guest room rating

    Room amenities

    • 28 sq m
    • Ocean view
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Non Smoking, Ocean View

About this area

Hilo

Located in Hilo, Grand Naniloa Hotel Hilo - a Doubletree by Hilton is in the city centre and on the waterfront. While the natural beauty of Coconut Island Park and Rainbow Falls can be enjoyed by anyone, those looking for an activity can explore Port of Hilo. Don't miss out on a visit to Hawaii Tropical Botanical Garden. Discover the area's water adventures with scuba diving and windsurfing nearby, or enjoy the great outdoors with ecotours and cave exploring.
Popular Location

What's nearby

  • Naniloa Country Club - 2 min walk
  • Coconut Island Park - 6 min walk
  • Liliuokalani Park and Gardens - 8 min walk
  • Port of Hilo - 3 min drive
  • Wailoa Center - 4 min drive

Getting around

  • AirportHilo, HI (ITO-Hilo Intl.) - 8 min drive

Restaurants

  • Sandalwood — 1 min walk
  • Coconut Grill - 8 min walk
  • Ponds - 9 min walk
  • Ken's House of Pancakes - 10 min walk
  • Sombat's Fresh Thai Cuisine - 11 min walk

About this property

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Bayside Hilo hotel in Keaukaha, near Coconut Island Park
This hotel features a golf course, a restaurant and an outdoor pool. WiFi in public areas is free. Additionally, a nightclub, 2 bars/lounges and a 24-hour fitness centre are on-site. All 379 rooms provide free WiFi and free wired Internet, LCD TVs with cable channels, and conveniences such as fridges and microwaves. Room service (during limited hours), coffee/tea makers and hairdryers are among the other amenities available to guests.
Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers 379 forms of accommodation with laptop-compatible safes and a safe. 48-inch LCD televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Hilo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and microwaves can be requested.

Guests can play rounds at the 9-hole golf course. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 20.00 per day)
  • Valet parking on site (USD 20 per day)
  • On-site parking is wheelchair accessible

Food and drink

  • Full breakfast available for a fee 6 AM–10 AM on weekdays and 7 AM–11 AM on weekends: USD 21.00 per person
  • 1 restaurant
  • 2 bars/lounges
  • Room service available

Things to do

  • 24-hour fitness centre
  • 9 holes of golf
  • Bike rentals
  • Boat tours
  • Canoeing
  • Fishing
  • Golf driving range
  • Helicopter/aeroplane tours
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Sailing
  • Snorkelling
  • Surfing/boogie boarding

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Japanese

Business services

  • 1 meeting room
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Fireplace in reception
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 48-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 30.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 30.00 per accommodation, per night
The resort fee includes:
  • Parking
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: USD 21.00 per person (approximately)
  • Self-parking fee: USD 20.00 per day
  • Valet parking fee: USD 20 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - W 50540186.01
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hilo Naniloa
Grand Naniloa Hotel Hilo
Hotel Naniloa
Hotel Naniloa Hilo
Naniloa
Naniloa Hilo
Naniloa Hilo Hotel
Naniloa Hotel
Naniloa Hotel Hilo
Hawaii Naniloa Hotel Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii
Naniloa Volcanoes Hilo
Naniloa Volcanoes Hotel Hilo
Grand Naniloa Hilo
Grand Naniloa
Grand Naniloa Hotel Hilo Doubletree Hilton
Grand Naniloa Hotel Doubletree Hilton
Grand Naniloa Hilo Doubletree Hilton
Grand Naniloa Doubletree Hilton
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
Hilo Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel Hilo

Frequently asked questions

Can I cancel my reservation for free at Grand Naniloa Hotel Hilo - a Doubletree by Hilton and receive a full refund?
Yes, Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Naniloa Hotel Hilo - a Doubletree by Hilton cancellation policy on our site for more details about any exclusions or requirements.
Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton have a pool?
Yes, this property has an outdoor pool.
Is Grand Naniloa Hotel Hilo - a Doubletree by Hilton pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
Self-parking is available for USD 20.00 per day. Valet parking is available for USD 20 per day.
What time is check-in at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
Check-in is from 4:00 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
Checkout is at 11 AM. Late checkout is available for a fee (amount may vary, subject to availability).
Where is Grand Naniloa Hotel Hilo - a Doubletree by Hilton located?
Located in Keaukaha, this golf hotel is within 1 mi (2 km) of Coconut Island Park and Port of Hilo. Hilo Farmers Market and Mokupapapa Discovery Center are also within 3 mi (5 km).
4.1
Very good
5 - Excellent
496
4 - Good
394
3 - Okay
137
2 - Poor
60
1 - Terrible
39

4.3/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Travelled with family
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Excellent customer service the first night we checked in. Water bottles were given to other parties ahead of us. I was also given complimentary water bottles and asked how many I wanted. The next day I asked for a couple of water bottle, the customer service lady name started with letter L was unpleasant, 'what is your room number?' And she started looking up the account so i asked if it was complimentary she said no i had to be hilton member etc. The point is no other customers were being asked the day before, one lady got a bag with 10 water bottles for free. No big deal about free water or not but her attitude just ruined it for me. We found in a our room a pair of pink glasses on the floor (possibly from a previous customer). Made me wonder if the room was actually cleaned and vaccummed because how could you miss that? Overall I do like the hotel room and view and the overall customer service experience
Stayed 2 nights in Nov 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and not crowded. Because of Covid there wasn’t very much to do. In a way that was good. The room was only cleaned every third day. Parking was very easy and free. It is perfectly locatedIn one of the nicest areas of town. Downtown is very close with some restaurants that have outside dining. Don’t miss the farmers market.
Stayed 10 nights in Nov 2020

5/5 Excellent

Travelled with family, Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down, this is the BEST hotel I have ever stayed at!!! The service alone blew me away. It’s located right on Hilo Bay, and the rooms are absolutely beautiful. The bed was soooo comfortable, the shower was divine, and we had a gorgeous view of the bay, pool, and palm trees/tropical foliage. We were able to see tropical fish, several different types of birds, geckos, chickens, and even sea turtles on the grounds of the property. My family and I never wanted to leave!! During our time on the island, we were involved in a serious car accident which rendered my mom with a broken leg. The staff at the hotel went way above and beyond in order to accommodate us. They were able to get us an ADA room at a moments notice, and also helped us with transportation to and from the hospital while my mom was hospitalized (as our rental car was totaled). They constantly checked in on us, asked us more than daily if we needed anything, and even helped us move from our first room to an ADA room. We are truly touched by their hospitality, and will never forget our stay here. Even our car accident couldn’t put a damper on our stay. We can’t wait to go back!
Stayed 8 nights in Nov 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel! Looking fit something last minute and this was easy to get to and the view was beautiful! Nice walking paths very close too!
Stayed 3 nights in Nov 2020

5/5 Excellent

Stayed 1 night in Aug 2020

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