Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Photo gallery for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

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Beach nearby, snorkelling, surfing, sailing
Beach nearby, snorkelling, surfing, sailing
Outdoor pool
Outdoor pool

Overview of Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

4.0 star property

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
93 Banyan Dr, Hilo, HI, 96720

Explore the area

  • Popular LocationCoconut Island Park7 min walk
  • Popular LocationLiliuokalani Park and Gardens8 min walk
  • Popular LocationMokuola (Coconut Island)8 min walk
  • AirportHilo, HI (ITO-Hilo Intl.)8 min drive

Choose dates to view prices

About this area

Hilo

Grand Naniloa Hotel Hilo - a Doubletree by Hilton is located in Keaukaha, a neighbourhood in Hilo, and is near the airport and on the waterfront. While the natural beauty of Coconut Island Park and Rainbow Falls can be enjoyed by anyone, those looking for an activity can explore Port of Hilo. Don't miss out on a visit to Hawaii Tropical Botanical Garden. Discover the area's water adventures with scuba diving and windsurfing nearby, or enjoy the great outdoors with hiking/biking trails and ecotours.

What's nearby

  • Naniloa Country Club - 2 min walk
  • Coconut Island Park - 7 min walk
  • Liliuokalani Park and Gardens - 8 min walk
  • Mokuola (Coconut Island) - 8 min walk
  • Port of Hilo - 3 min drive

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 8 min drive

Restaurants

  • Queen's Court Restaurant - 3 min walk
  • Ponds - 9 min walk
  • Ken's House of Pancakes - 10 min walk
  • Sombat's Fresh Thai Cuisine - 11 min walk
  • The Hilo Bay Cafe - 11 min walk

About this property

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Bayside Hilo hotel in Keaukaha, near Coconut Island Park
This hotel features a golf course, an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, 2 bars/lounges, a 24-hour fitness centre and coffee/tea in a common area are on-site.
Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers 379 accommodations with laptop-compatible safes and a safe. 48-inch LCD televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and microwaves can be requested.

Guests can play rounds at the 9-hole golf course. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)
Follows the industry cleaning and disinfection practices of WELL Health-Safety Rating (IWBI)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
Reservations are required for the use of certain on-site facilities
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and over, and test must have been administered no more than 72 hours prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:00 AM: USD 4-20 per person
  • 1 restaurant
  • 2 bars/lounges
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Hula Hulas

Things to do

  • 24-hour fitness centre
  • 9 holes of golf
  • Bike rentals
  • Boat tours
  • Canoeing
  • Fishing
  • Golf driving range
  • Helicopter/aeroplane tours
  • Kayaking
  • Outdoor pool
  • Sailing
  • Snorkelling
  • Surfing/body boarding

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • A meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Phone accessibility kit
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas
  • Fireplace in reception
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 48-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Phone
  • Recycling

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and over, and test must have been administered no more than 72 hours prior to check-in

Renovations and closures

The following facilities or services will be unavailable from June 1 2022 to September 1 2022 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 46.01 per accommodation, per night
The resort fee includes:
  • Sporting facilities or equipment
  • Internet access
  • Phone calls
  • Valet parking
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 4 and USD 20 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - W 50540186.01
This property accepts credit cards, debit cards and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 8:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilo Naniloa
Grand Naniloa Hotel Hilo
Hotel Naniloa
Hotel Naniloa Hilo
Naniloa
Naniloa Hilo
Naniloa Hilo Hotel
Naniloa Hotel
Naniloa Hotel Hilo
Hawaii Naniloa Hotel Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii
Naniloa Volcanoes Hilo
Naniloa Volcanoes Hotel Hilo
Grand Naniloa Hilo
Grand Naniloa
Grand Naniloa Hotel Hilo Doubletree Hilton
Grand Naniloa Hotel Doubletree Hilton
Grand Naniloa Hilo Doubletree Hilton
Grand Naniloa Doubletree Hilton
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
Hilo Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel Hilo

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 451 out of 1003 reviews
5 - Excellent 45%
Rating 4 - Good. 279 out of 1003 reviews
4 - Good 28%
Rating 3 - Okay. 128 out of 1003 reviews
3 - Okay 13%
Rating 2 - Poor. 84 out of 1003 reviews
2 - Poor 8%
Rating 1 - Terrible. 61 out of 1003 reviews
1 - Terrible 6%

4.2/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

4.0/5

Eco-friendliness

5/5 Excellent

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Beautiful views of the harbor and Hilo Bay. Weather was clear to see the observatories on the mountain which made for a nice back drop. Area was very calm and serene and the waves crashing on the lava rock made it nice to sit outside and enjoy a beer or two or three. Will definitely return.
Stayed 6 nights in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so awesome. From the front desk to the valet, everyone was hospitable and friendly. We will be back to the Naniloa.
Stayed 3 nights in Jul 2022

2/5 Poor

Travelled with family
Disliked: Cleanliness, staff & service
No value and poor service given the high room rate
Stayed 3 nights in Jul 2022

4/5 Good

Travelled with family
Liked: Cleanliness
When we checked, staff refused give us bottle of water. It is not very friendly to us.
Stayed 4 nights in Jul 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Quite run down, and not really worth the price. The service was good and would rate 4 stars, but the property itself is rundown and would rate 3 stars.
Stayed 1 night in Jul 2022