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"Location was fantastic! Room was dated so far back that the furniture looked like it had been left outside in the weather, Room had a very musty smell. There was an odor that was so bad on the 5th floor that smelled like a dead animal and when we brought this to the attention of management we were told that we are not sure what Expedia says but we are just a 3 Star Hotel and that sometimes animals get in the crawl spaces and die which could cause the odor come to find out that it was a room that had a severe roof leak that caused this odor. When we checked in with the front desk we were not welcomed to the hotel, instead we witnessed the Bell Hop Rocco completely disrespect a guest who asked for a cart to carry her luggage. If you could have witnessed what I observed with this idiot you would have been disgusted. I did recommend that Rocco should be fired for saying that the lady should get her own F’n luggage and that he hopes management writes him up again. By the way, when we checked out today Rocco was still employed. The ladies working the front desk were equally as rude and could care less about anyone checking in on April 9th. (Mandi and 1 other lady who worked early morning were great and very friendly). I am extremely angry that I paid for this dump of a hotel. Nice honeymoon for us…. NOT! There are few things that should happen. 1. Refund our entire stay. Contact us via email if you have any intention of making this right. Manager Kevin Shim has my email. 2. Close t"

"Good location, A wide variety of dining options."

"Decent place to stay, but hidden fees that are not advertised, like $25 for parking a car and a separate $25 "convenience fee" ... for coffee in the morning??"

"The room was cool and quiet. Parking was easy and there was always a spot available. The condo had a TV and Wi-Fi and games available to play. Having a full kitchen was nice to be able to buy groceries and not eat out every night. The pool and hot tub across the street were excellent and the staff was friendly."

"Clean room."

"The elevator on our side was out of order. To find the office was confusing upon arrival. It was not explained anywhere that the condos are owned by a third party and Raintree is just a leasing Co. They even want you to remove all garbage from the unit, but there was no dumpster to be found. The view was nice yet the sofa was horrible and the refrigerator was rusted."

"Gorgeous property with lovely staff"

"The Big Island retreat offered comfortable accommodations with a well-equipped kitchenette. Self check-in was easy, and the managers were responsive and easy to reach by text. Parking was tight but manageable. The location was convenient, within walking distance of Kahaluʻu Beach Park."

"Did not have a “to go” breakfast available and we had to check out well before breakfast hours to catch a flight. "