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Reviews of ULTIQA Freshwater Point Resort

4.5 out of 5
ULTIQA Freshwater Point Resort
33 T.E. Peters Drive, Broadbeach Waters, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 352 out of 606 reviews" "
Rating 8 - Good. 180 out of 606 reviews" "
Rating 6 - Okay. 48 out of 606 reviews" "
Rating 4 - Poor. 20 out of 606 reviews" "
Rating 2 - Terrible. 6 out of 606 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities
Very Tidy Close to beach and amneties .Pool and outlook good facility
Stayed 3 nights in Mar 2024
Response from Manager at Freshwater Point Resort on 27 Mar 2024
Thank you for being a fabulous guest Aaron, and we appreciate your feedback.

10/10 Excellent

Geoffrey

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager at Freshwater Point Resort on 25 Mar 2024
Thank you for being a fabulous guest Geoffrey. We hope you had a pleasant trip home.

10/10 Excellent

Garry

Liked: Cleanliness, property conditions & facilities
Great place with easy walking to restaurants
Stayed 2 nights in Jan 2024
Response from Manager at Freshwater Point Resort on 11 Feb 2024
Thank you for your review Garry. We hope you had an enjoyable trip home.

10/10 Excellent

Jie

great service
Stayed 5 nights in Jan 2024
Response from Manager at Freshwater Point Resort on 31 Jan 2024
Thank you for your review and for staying at Freshwater Point Resort. We hope you had a pleasant trip home.

8/10 Good

Sheree

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Manager at Freshwater Point Resort on 31 Jan 2024
Thank you for your review and for staying at Freshwater Point Resort. We hope you had a pleasant trip home.

4/10 Poor

Nadia

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
The checkin process was delayed for us by 1.5 hours. Once we were allowed access the room was in terrible condition and had to be recleaned. Shower leaked and lights in both rooms were not working. It was rectified quickly but the overall condition was aging and dirty.
Stayed 7 nights in Jan 2024
Response from Manager at Freshwater Point Resort on 10 Jan 2024
Thank you for your review Nadia. I am glad the team rectified the issue quickly, but disappointed you had to wait so long to get into your room. We gave you 2 bottles of wine and a full hamper as an apology as yes, unfortunately the Housekeepers fell behind on the day of your arrival (due to a few flood mishaps). Your husband thanked the Housekeepers for doing such a good job after everything was rectified.

10/10 Excellent

Ricardo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manager at Freshwater Point Resort on 10 Jan 2024
Thank you for the fabulous review Ricardo. We hope you had a safe trip home.

10/10 Excellent

Vijayasri

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Dec 2023
Response from Manager at Freshwater Point Resort on 10 Jan 2024
Thank you for the fabulous review Vijayasri. We hope you had an enjoyable trip home.

10/10 Excellent

Mohammad

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Manager at Freshwater Point Resort on 10 Jan 2024
Thank you for your fabulous review Mohammed. We hope you had a great trip back :-)

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Manager at Freshwater Point Resort on 2 Jan 2024
Thank you for your fabulous review David. I hope you had a pleasant drive home.

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean spacious rooms. Quiet area, but still close to the heart of Broadbeach and all the restaurants. The staff here are all very friendly and helpful. You get a very warm welcome here at Freshwater Point.
Stayed 9 nights in Nov 2023
Response from Manager at Freshwater Point Resort on 28 Nov 2023
Thank you Phillip, the staff will be chuffed with your review. Thank you so much for posting your feedback and staying at Freshwater Point Resort.

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent room
Stayed 2 nights in Oct 2023
Response from Manager at Freshwater Point Resort on 3 Nov 2023
Thank you for being a fabulous guest Priscilla! And for posting feedback :-)

10/10 Excellent

Thomas

Stayed 3 nights in Sep 2023
Response from Manager at Freshwater Point Resort on 28 Nov 2023
Thank you for the 5 Star Review Thomas, we hope you come again.

10/10 Excellent

Ann

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Manager at Freshwater Point Resort on 9 Oct 2023
Thank you for your lovely review Ann. We hope to host you again in the near future.

8/10 Good

Sanjeeta

Liked: Cleanliness
Stayed 9 nights in Aug 2023
Response from General Manager at Ultiqa on 26 Sept 2023
Thank you for your review Sanjeeta. I really like reading reviews on Expedia as we find them quite accurate and helpful.

10/10 Excellent

Lauren, South Ripley

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay for the weekend, especially with a baby. Had a ground floor unit that had easy access to the pool and the unit facilities were great with full kitchen and laundry to use. Such a good location in close proximity to the casino, shopping and beach.
Stayed 2 nights in Sep 2023
Response from Manager at Freshwater Point Resort on 11 Sept 2023
Yes I like the ground floor apartments because it feels like the bbq and pool area belong to you! :-) Thank you for staying Lauren. I love it when families enjoy their stay.

10/10 Excellent

Jashneeth Sumit

Stayed 10 nights in Aug 2023
Response from General Manager at Ultiqa on 26 Sept 2023
Thank you for the 5 Stars Jashneeth. It was a pleasure hosting you and we hope you will return in the future.

10/10 Excellent

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
Great property, nice on site parking! Room wasn’t the cleanest on our arrival and curtains the room weren’t opening or closing properly.
Stayed 7 nights in Aug 2023
Response from Manager at Freshwater Point Resort on 23 Aug 2023
Thank you for your lovely feedback Sonia. I will be sure to check the curtains in this room myself. May I also please ask, if you ever return, we are happy to fix issues as much as possible on the spot. So please let us know if anything is not up to scratch. And we will do our best to remedy it as quickly as possible.

6/10 Okay

Tim

Disliked: Property conditions & facilities
The room smelt musty, there was a rolled up floor mat behind lounge seat. Padlock latches on cupboard and wardrobe doors !
Stayed 1 night in Jul 2023
Response from General Manager at Ultiqa on 26 July 2023
Sorry to hear that Tim! Our Housekeepers are usually perfect, but I will speak to them. If you do return, please note, we are happy to assist, and/or fix any issue as promptly as possible. This includes a room move if possible.

10/10 Excellent

Yu-Chen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay in a 2 bedroom/2 bathroom apartment on the 8th floor facing the river and resort swimming pool etc. it also has an incredible skyscraper view Loved it and we will definitely stay again in the future.
Stayed 5 nights in Jul 2023
Response from General Manager at Ultiqa on 14 July 2023
Thank you for being amazing guests Yu-Chen! We would love to host you again in the future :-)

10/10 Excellent

jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice and staff were lovely
Stayed 2 nights in Jul 2023
Response from General Manager at Ultiqa on 4 July 2023
Hi Jessica, thank you for taking the time to submit a nice review. I am looking forward to telling the staff they received a compliment as well :-)

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Spacious apartment with fully equipped kitchen and great location
Stayed 2 nights in Jun 2023
Response from General Manager at Ultiqa on 3 July 2023
Thank you for your very nice review Richard! If you come again, let us know beforehand that you are a returning guest so we can put a bottle of wine in your room.

10/10 Excellent

Francis Ann

Stayed 2 nights in Jun 2023
Response from General Manager at Ultiqa on 26 July 2023
Thank you for the 5 Star review Francis. I hope you enjoyed the Welcome Hamper :-)

10/10 Excellent

Denys, Epping

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
On arrival at our apartment we were greeted with a lovely complimentary basket of goodies - wine, cheese, crackers, chips and chocolate biscuits - a very nice surprise. Apartment was very spacious, clean and tidy and quiet. Property is within a reasonable walking distance of good restaurants and the casino. Thoroughly enjoyed our stay.
Stayed 4 nights in Jun 2023
Response from General Manager at Ultiqa on 23 June 2023
Thank you for the fabulous review Denys! We appreciate your positive feedback and we are so happy you enjoyed your stay :-)

10/10 Excellent

Daejin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Warm pool water.
Stayed 2 nights in Apr 2023
Response from Manager at Freshwater Point Resort on 30 Apr 2023
Thank you for your feedback Daejin. We are looking forward to welcoming you back in the future.

10/10 Excellent

Ramzi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I liked it always clean and tidy
Stayed 5 nights in Apr 2023
Response from Manager at Freshwater Point Resort on 30 Apr 2023
Thank you for your feedback Ramzi. We would love to welcome you back in the future :-)

10/10 Excellent

Dylan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really great property with a great environment
Stayed 1 night in Apr 2023
Response from Manager at Freshwater Point Resort on 24 Apr 2023
Thank you Dylan! We really like our workplace and location as well :-)

8/10 Good

Salvatrice

Liked: Cleanliness, amenities, property conditions & facilities
Really lovely property only one recommendation a coffee machine in the actual apartment they are cheap and holiday rentals have them now. However overall happy. Wot if also was really easy . Thank you
Stayed 8 nights in Apr 2023
Response from Manager at Freshwater Point Resort on 23 Apr 2023
Good Morning Salvatrice what a good suggestion! I will definitely look into it. Thank you for the good review.

6/10 Okay

John

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
We really like the hot tub. The view was amazing. Location was great. The beds were comfortable. We really didn’t like that they didn’t clean our room. It took 3 direct contacts with the receptionist. Blonde receptionist was extremely disinterested and didn’t want to assist us with ticketing or with housekeeping. There was no direct method for communicating with housekeeping staff that we wanted the room serviced.
Stayed 4 nights in Apr 2023
Response from Manager at Freshwater Point Resort on 18 Apr 2023
Thank you for the feedback John. I'm glad you liked the bed, location and view. I believe you were very happy with how clean the room was when you arrived, but the clean we scheduled for the middle of your stay was delayed because our linen order was late. No excuses sorry! Especially since we know some guests are waiting. We hope to 'wow' you with our service the next time you visit.

10/10 Excellent

Liz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really lovely place to stay, good setting close to restaurants
Stayed 2 nights in Apr 2023
Response from Manager at Freshwater Point Resort on 13 Apr 2023
Hi Liz, thank you so much for your feedback. We love it here too :-) If you come again, please let us know so we can give you a coffee voucher.

8/10 Good

Zhong Liang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet rooms, and easy access to Broadbeach.
Stayed 2 nights in Apr 2023
Response from Manager at Freshwater Point Resort on 10 Apr 2023
Thank you for your feedback Zhong, we really like our location as well, and we are pleased you noticed how clean and quiet our rooms are. We hope you visit us again.

10/10 Excellent

Judith

Liked: Cleanliness, amenities, property conditions & facilities
Teresa on reception was fabulous
Stayed 2 nights in Mar 2023
Response from Reception at Ultiqa on 3 Apr 2023
Hi Judith, Teresa will be chuffed she contributed to your 5 star feedback :-) Thank you for coming and we hope to see you again.

10/10 Excellent

Simi

Stayed 2 nights in Mar 2023
Response from Manager at Freshwater Point Resort on 18 Apr 2023
Thank you for the 5 Stars Simi, we hope you return again :-)

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean well laid out very nice property
Stayed 2 nights in Mar 2023
Response from General Manager at Ultiqa on 13 Mar 2023
Hi David, thank you for staying with us and placing feedback. We hope you return again soon :-)

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great room, close walk to restaurant, shops and beach. Pool and bbq area great for family. Excellent staff and cafe. Will be back again….
Response from Reception at Ultiqa on 9 Mar 2023
Hi Andrew, thank you for your great review. We'd love to welcome you back in the future :-)

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our stay was great on-site people lovely. On the phone not so nice
Stayed 2 nights in Jan 2023
Response from Reception at Ultiqa on 9 Mar 2023
Hi Sue, thank you for your feedback. I'm glad the staff you met in person were lovely, and I'd be happy to chat to the person who spoke to you on the phone. Thank you for the great review.

4/10 Poor

Caitlin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All of the pictures for the room type we booked show a high level canal view. We were assigned to a room with a view of the carpark and it was on level 1. Pictures or description need to be corrected as this was very misleading. Hotel staff said we should have requested a canal view but I didn't think we needed to when every photo of that room type showed the canal view! Very disappointing when we only chose this hotel for the canal view. Hotel offered no solution or compensation.

8/10 Good

Aza

Liked: Cleanliness, amenities, property conditions & facilities
Loved the location 10 min walk from Broadbeach beach much cheaper than being right on beach. The area surrounding apartments is beautiful rivers and houses with boats and beds very comfortable. The pool was just so lovely and outlook from pool so nice. Nice common areas and decent size 2 bed units. I was a little upset that sofa in room was really crappy should be in bin very uncomfortable, and Laundry door once opened hard to close and a rusted bin in kids bedroom. Master bedroom shower leaked. Very minor things they can easily fix reception did not care much when we mentioned to them nor apologised. This place does not do fully serviced so you have to wash you own towels. The washing machine dryer they have in room were very good. If you stay 8 days you get a clean day 4, but we stayed 7 so don’t get it. I think they should after 4 days so this clean for all. The reception open 9-6 pm. Not much helpful info on touristic things from them.

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, room comfort
Great location.
Handy to everywhere we needed to go
Stayed 5 nights in Nov 2022

8/10 Good

Maciej Jan, Hamilton

Travelled with partner
Liked: Cleanliness, amenities
Big appartments with great views through ceiling to floor windows. Clean and pretty quiet. Well equipped kitchen albeit with rather worn appliances.
Stayed 14 nights in Oct 2022

8/10 Good

Chantel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 14 nights in Oct 2022

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Teresa on the front desk was amazing and so helpful.
Stayed 2 nights in Oct 2022

8/10 Good

Richard George

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was clean and modern, with nice pool area, a few more shade umbrella around pool would have good, cafe nice we had free breakfast, but a decent coffee would have been a nice inclusion instead of complimentary instant. In general a good choice, walkable to Oasis and Pacific fair.
Stayed 7 nights in Oct 2022

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, room comfort
Great location.
Great location. We loved the apartment, it was self contained.and spacious. The pool was a good size for swimming & the hot tub was great. Walking distance to shopping centers & trams. .
Stayed 2 nights in Oct 2022

8/10 Good

Graeme

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only problem we had was for my wife who requested a disability bathroom & toilet and didn’t really get it. It was a struggle for her. That was our only problem.
Stayed 7 nights in Oct 2022

8/10 Good

Kim Marie

Stayed 7 nights in Sep 2022

10/10 Excellent

Jade

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time staying here and we will definitely be back! The property is lovely and clean and the reception staff were particularly helpful. It was home away from home. Looking forward to returning in the future!
Stayed 7 nights in Sep 2022

10/10 Excellent

Vic

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pleasant and spacious room with good outlook
Stayed 3 nights in Sep 2022

4/10 Poor

Liza

Business traveller
Disliked: Property conditions & facilities
Light in main room was not working Gym hrs ridiculous for people on work Found room door open at check in Carpets are old, stained and yucky Uncomfortable bed, mattress, lounge and pillows Old and gloomy and needs a faceliift
Stayed 4 nights in Aug 2022

4/10 Poor

Laura

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Jul 2022