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Featured image
Beach nearby, white sand
Outdoor pool
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board

Guest reviews

4.0 out of 5 Very good
1,113 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Pool
Air conditioning
Restaurant
Gym
Breakfast Available
Business Services

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationCavill Avenue2 min walk
Popular LocationRipley's Believe It or Not3 min walk
Popular LocationTimezone3 min walk
AirportGold Coast, QLD (OOL-Coolangatta)32 min drive

Choose dates to view prices

  • Deluxe Room, Multiple Beds

    Room amenities

    • 30 sq m
    • Sleeps 5
    More detailsDeluxe Room, Multiple Beds
  • Deluxe Room, 1 King Bed

    Room amenities

    • 30 sq m
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed
  • Deluxe Double Room, 2 Double Beds

    4.6/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 4
    More detailsDeluxe Double Room, 2 Double Beds
  • Superior Double Room, 2 Double Beds, View (Hinterland view)

    4.3/5 guest room rating

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 4
    More detailsSuperior Double Room, 2 Double Beds, View (Hinterland view)
  • Deluxe Room, 1 King Bed, View (Hinterland view)

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, View (Hinterland view)
  • Deluxe Double Room, 2 Double Beds, View (Hinterland view)

    Room amenities

    • 30 sq m
    • Sleeps 4
    More detailsDeluxe Double Room, 2 Double Beds, View (Hinterland view)
  • Executive Room, 1 King Bed, Ocean View (Spa)

    Room amenities

    • 35 sq m
    • Ocean view
    • Sleeps 3
    More detailsExecutive Room, 1 King Bed, Ocean View (Spa)
  • Deluxe Room, 1 King Bed, Ocean View

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, Ocean View
  • Deluxe Double Room, 2 Double Beds, Ocean View

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 4
    More detailsDeluxe Double Room, 2 Double Beds, Ocean View
  • Executive Room, 1 King Bed, Ocean View

    Room amenities

    • 35 sq m
    • Ocean view
    • Sleeps 3
    More detailsExecutive Room, 1 King Bed, Ocean View
  • Superior Room, 1 King Bed, Ocean View

    4.1/5 guest room rating

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 3
    More detailsSuperior Room, 1 King Bed, Ocean View
  • Superior Double Room, 2 Double Beds, Ocean View

    4.3/5 guest room rating

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 4
    More detailsSuperior Double Room, 2 Double Beds, Ocean View
  • Family Room, Multiple Beds (Superior)

    Room amenities

    • 43 sq m
    • Sleeps 5
    More detailsFamily Room, Multiple Beds (Superior)
  • Superior Room, 1 King Bed, View (Hinterland view)

    4.4/5 guest room rating

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 3
    More detailsSuperior Room, 1 King Bed, View (Hinterland view)
  • Superior Room, 1 King Bed, View (Hinterland view)

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 3
    More detailsSuperior Room, 1 King Bed, View (Hinterland view)

About this area

Gold Coast

Located in Gold Coast, Novotel Surfers Paradise is connected to a shopping centre. Cavill Avenue and Chevron Renaissance are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Timezone and Infinity Attraction. Check out an event or a game at Metricon Stadium, and consider making time for Slingshot, a top attraction not to be missed. Take the opportunity to explore the area for water adventures such as surfing/boogie boarding and other activities like golfing.

Map
Popular Location

What's nearby

  • Cavill Avenue - 2 min walk
  • Ripley's Believe It or Not - 3 min walk
  • Timezone - 3 min walk
  • SkyPoint Observation Deck - 5 min walk
  • Surfers Paradise Beach - 5 min walk

Getting around

  • Florida Gardens station - 5 min drive
  • Varsity Lakes Station - 15 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 32 min drive

Restaurants

  • Hanlans Restaurant — 1 min walk
  • Burleigh Brewing Company - 14 min drive

About this property

Novotel Surfers Paradise

4.5-star beach retreat just steps away from Cavill Avenue
Guests of this beach hotel will appreciate convenient on-site amenities such as a spa tub and a fitness centre. All 408 rooms provide conveniences such as fridges and coffee makers, plus balconies and flat-screen TVs with cable channels. Wireless Internet access (surcharge), room service (during limited hours) and hairdryers are among the other amenities available to guests.
Novotel Surfers Paradise offers 408 forms of accommodation with a safe and coffee/tea makers. Rooms open to balconies. 49-inch Flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Bureau Veritas (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 15 per night)
  • Available in some public areas: WiFi (AUD 15 per night)

Parking and public transport

  • Self parking: AUD 18 per day
  • Limited parking spaces
  • Parking height restrictions apply

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 6:30 AM–9:30 AM on weekends: AUD 10-30 per person
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre
  • Hot tub

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Filipino
  • French
  • Japanese
  • Korean
  • Portuguese
  • Spanish
  • Thai

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms
  • Conference centre (6749 square feet of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 49-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in between 2:00 PM and 10:00 AM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 50.0 per day.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 10 and AUD 30 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self-parking fee: AUD 18 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: AUD 30.00 (subject to availability)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Novotel Surfers Paradise Hotel
Hotel Grand Chancellor
Grand Chancellor Surfers Paradise
Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast

Frequently asked questions

Can I cancel my reservation for free at Novotel Surfers Paradise and receive a full refund?
Yes, Novotel Surfers Paradise offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Surfers Paradise cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an outdoor pool.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Self-parking is available for AUD 18 per day. Limited spots are available.
What time is check-in at this hotel?
Check-in is from 2:00 PM to 10:00 AM. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Novotel Surfers Paradise?
Checkout is at 11 AM. Late checkout is available for AUD 30.00 (subject to availability).
Where is this property located?
Located in Surfers Paradise, this luxury hotel is steps away from Cavill Avenue and Timezone. SkyPoint Observation Deck and Surfers Paradise Beach are also within 5 minutes. Florida Gardens station is 21 minutes by foot.

Guest reviews

Overall score and ratings for Novotel Surfers Paradise

4.0
Very good
1,113 reviews
5 - Excellent
435
4 - Good
412
3 - Okay
176
2 - Mediocre
61
1 - Poor
29
4.1
Cleanliness
4.2
Service and Staff
4.0
Amenities
3.9
Property condition
2.0 out of 5 Poor
  • Liked: Cleanliness
  • Disliked: Staff & service

The location is great as it is in walking distance to everything you need. Unfortunately the stay wasn't great due to the service, rude staff, our room not being what we expected, driving around the carpark for nearly an hour trying to find a park and the inability to meet lift demands due to COVID - yes, not their fault but if you can't meet the demand don't take so many bookings. Stairs are great but not for the elderly, injured or people with lots of luggage - especially if you're on a higher floor. 1. Not all "Ocean View" rooms are ocean view unless you lean over your balcony and look to the right. 2. Some staff are rude, argue with you and make you feel like a burden when you raise an issue to see if it can be rectified 3. One of the managers is extremely passive aggressive and unprofessional 4. 40 minute wait times for an elevator isn't fun, we'd probably still be waiting if we hadn't called and got a manager to come up and get us so we could just check out and get out of the place While we understand that COVID has had a huge impact and things have changed, it doesn't excuse rudeness of staff or 40 minute plus wait times for an elevator. We spent majority of our stay just trying to get out of the hotel or up to our floor due to only being allowed 2 people in a lift at a time but not all lifts seeming to be working. We acknowledged to the staff that we understand they are under the pump, but only one staff member acknowledged that our stay was also not nice.

Stayed 1 night in Jul 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jul 2020
3.0 out of 5 Okay
  • Liked: Cleanliness, staff & service, property conditions & facilities

The elevators were really slow and was a shame our room didn’t have a bathtub

Stayed 1 night in Jul 2020
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice stay but the lifts took more than 10-15 mins to catch, the line ups to get a lift were extreme.

Stayed 1 night in Jul 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Mar 2020