Popular LocationSkyPoint Observation Deck5 min walk
Popular LocationSlingshot10 min walk
AirportGold Coast, QLD (OOL-Coolangatta)35 min drive
Choose dates to view prices
About this area
Gold Coast
Located near the beach, Novotel Surfers Paradise is in Surfers Paradise neighbourhood and is connected to a shopping centre. Ripley's Believe It or Not and Dracula's Queensland are cultural highlights, and some of the area's attractions include Warner Bros. Movie World and Infinity Attraction. Looking to enjoy an event or a game while in town? See what's happening at Broadbeach Sports and Recreation Centre or Metricon Stadium. Take the opportunity to explore the area for water adventures such as surfing/body boarding and other activities like golfing.
4.5-star beach retreat just steps away from Cavill Avenue
Guests of this beach hotel will appreciate convenient on-site amenities such as a spa tub and a fitness centre.
Novotel Surfers Paradise offers 408 accommodations with a safe and coffee/tea makers. Rooms open to balconies. 49-inch Flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.
This Gold Coast hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Awards and affiliations
This property has signed the UNESCO Sustainable Travel Pledge.
Languages
Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: WiFi (AUD 15 per night)
Available in some public areas: WiFi (AUD 15 per night)
Parking and public transport
Self parking on site (AUD 18 per day; includes in/out privileges)
Limited on-site parking
Wheelchair-accessible parking available
Height restrictions apply for on-site parking
Food and drink
Cooked-to-order breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 6:30 AM–10:00 AM on weekends: AUD 22-35 per person
1 restaurant and 1 coffee shop/cafe
1 poolside bar and 1 bar
Room service available
Restaurants on site
BLVD Cafe & Bar
Breakfast on 1
Things to do
Fitness centre
Heated pool
Outdoor pool
Outdoor tennis court
Shopping centre
Hot tub
Family friendly
Free cots/infant beds
Laundry facilities
Mini-fridge
Outdoor pool
Pool gate
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms
Conveniences
Lift
Free newspapers in reception
Front-desk safe
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services
Business services
Computer station
Conference space (6749 square feet)
Meeting rooms - 6
Outdoors
Garden
Picnic area
Terrace
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express checkout
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 50.0 per day.
Free cots are available on request at the property
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
Cash deposit: AUD 200 per stay
We have included all charges provided to us by the property.
Optional extras
Breakfast fee: between AUD 22 and AUD 35 per person (approximately)
Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
Self-parking fee: AUD 18 per day (in/out privileges)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
Rollaway bed fee: AUD 50.0 per day
Credit card charges are subject to a surcharge of 1.3 per cent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
We should mention
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
National rating
This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.
Property is also known as
Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise
Frequently asked questions
Yes, this property has an outdoor pool. Pool types include heated pools.
As of 11 Aug 2022, prices found for a 1-night stay for 2 adults at on 1 Sept 2022 start from AU$204.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
No, only service animals are welcome at the property.
Self-parking is available for AUD 18 per day. Limited spots are available.
Check-in is from 2:00 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).
Checkout is at 11 AM. Late checkout is available for a fee (amount may vary, subject to availability).
Located in Surfers Paradise, this luxury hotel is within 1 mile (2 km) of Centro Surfers Paradise and Cavill Avenue. Surfers Paradise Beach and Slingshot are also within 2 miles (3 km). Florida Gardens station is 20 minutes by foot.
Yes, Novotel Surfers Paradise offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Surfers Paradise cancellation policy on our site for more details about any exclusions or requirements.
Overall score and ratings
4.0
Very good
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Its close to all amenities, walkable distance to the beach and dining.Room not spacious,hardly any room to move around with baby cot in.Kitchenette is just next to the toilet disgusting,parking terrible-is available on payment of $18 per day.Only good thing was the breakfast which we enjoyed.Would prefer not to go back to Novotel at Surfers paradise.
We were surprised this is rated as a four star hotel
No paper towel in toilets men near conference area morning of 31/7/2022
No pen and paper in the room
No shower cap
No blanket had to ask
Tea, coffee and milk not replenished. One green tea.
Housekeeping lacking very poor
Spare blanket strewn across a chair when housekeeping made up the room. Not even folded..
Power turned off in room by housekeeping.We didn’t know and had to seek assistance and wait for the lifts again and they are slow to go down to reception for help.
After a long day we just wanted to get into the room and sleep.
Breakfast suffering. The food was good however the kitchen staff seemed overwhelmed as there was a conference on.
One day you can get an omelette the next day you cannot. No signs offering eggs made to order.
Coffee machine was not effective and staff seemed to have to explain how to use it causing a long wait.
Dietary options were good.
Orders forgotten twice
There’s a lot of choice for hotels in Surfers. This was our second stay at the Novotel. We will not book again due to our last impression.
Positives
Location
Staff friendly