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Overview of Novotel Surfers Paradise

Photo gallery

Exterior
Beach nearby, white sand
Outdoor pool
In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing

Novotel Surfers Paradise

4.5 out of 5

4.1/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationCavill Avenue2 min walk
    Popular LocationTimezone3 min walk
    Popular LocationCentro Surfers Paradise3 min walk
    AirportGold Coast, QLD (OOL-Coolangatta)34 min drive

Choose dates to view prices

  • Deluxe Room, Multiple Beds

    Room amenities

    • 30 sq m
    • Sleeps 5
    • 1 King Bed and 2 Single Beds
    More detailsDeluxe Room, Multiple Beds
  • Deluxe Room, 1 King Bed

    Room amenities

    • 30 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed
  • Deluxe Double Room, 2 Double Beds, Ocean View

    4.5/5 guest room rating

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Double Room, 2 Double Beds, Ocean View
  • Superior Room, 1 King Bed, View (Hinterland view)

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed, View (Hinterland view)
  • Executive Room, 1 King Bed, Ocean View (Spa)

    Room amenities

    • 35 sq m
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Room, 1 King Bed, Ocean View (Spa)
  • Deluxe Room, 1 King Bed, Ocean View

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Ocean View
  • Superior Room, 1 King Bed, View (Hinterland view)

    4.4/5 guest room rating

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 3
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed, View (Hinterland view)
  • Superior Double Room, 2 Double Beds, Ocean View

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsSuperior Double Room, 2 Double Beds, Ocean View
  • Deluxe Room, 1 King Bed, View (Hinterland view)

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, View (Hinterland view)
  • Family Room, Multiple Beds (Superior)

    Room amenities

    • 43 sq m
    • Sleeps 5
    • 1 King Bed and 2 Single Beds
    More detailsFamily Room, Multiple Beds (Superior)
  • Deluxe Double Room, 2 Double Beds, View (Hinterland view)

    Room amenities

    • 30 sq m
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Double Room, 2 Double Beds, View (Hinterland view)
  • Deluxe Double Room, 2 Double Beds

    4.6/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Double Room, 2 Double Beds
  • Executive Room, 1 King Bed, Ocean View

    Room amenities

    • 35 sq m
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Room, 1 King Bed, Ocean View
  • Superior Room, 1 King Bed, Ocean View

    4/5 guest room rating

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed, Ocean View
  • Superior Double Room, 2 Double Beds, View (Hinterland view)

    4.1/5 guest room rating

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 4
    • 2 Double Beds
    More detailsSuperior Double Room, 2 Double Beds, View (Hinterland view)

About this area

Gold Coast

Located in Gold Coast, Novotel Surfers Paradise is connected to a shopping centre. Cavill Avenue and Chevron Renaissance are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Timezone and Infinity Attraction. Check out an event or a game at Metricon Stadium, and consider making time for Slingshot, a top attraction not to be missed. Take the opportunity to explore the area for water adventures such as surfing/boogie boarding and other activities like golfing.
Popular Location

What's nearby

  • Cavill Avenue - 2 min walk
  • Timezone - 3 min walk
  • Centro Surfers Paradise - 3 min walk
  • SkyPoint Observation Deck - 5 min walk
  • Surfers Paradise Beach - 5 min walk

Getting around

  • Florida Gardens station - 5 min drive
  • Varsity Lakes Station - 15 min drive
  • AirportGold Coast, QLD (OOL-Coolangatta) - 34 min drive

Restaurants

  • BLVD Cafe & Bar — 1 min walk
  • Breakfast on 1 — 1 min walk
  • The Surfers Paradise Surf Life Saving Club - 3 min walk
  • Hakataya Ramen - 3 min walk
  • Black Coffee Lyrics - 3 min walk

About this property

Novotel Surfers Paradise

4.5-star beach retreat just steps away from Cavill Avenue
Guests of this beach hotel will appreciate convenient on-site amenities such as a spa tub and a fitness centre. All 408 soundproofed rooms feature WiFi and room service. For a bit of entertainment, guests will find flat-screen TVs with cable channels, and other amenities include balconies and coffee makers.
Novotel Surfers Paradise offers 408 forms of accommodation with a safe and coffee/tea makers. Rooms open to balconies. 49-inch Flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 15 per night)
  • Available in some public areas: WiFi (AUD 15 per night)

Parking and public transport

  • Self parking on site (AUD 18 per day; includes in/out privileges)
  • Limited on-site parking
  • On-site parking is wheelchair accessible
  • Height restrictions apply for on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 6:30 AM–10:00 AM on weekends: AUD 22-35 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre
  • Hot tub

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Filipino
  • Japanese
  • Portuguese
  • Spanish
  • Thai

Business services

  • 6 meeting rooms
  • Computer station
  • Conference space (6749 square feet)

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 49-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

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Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 50.0 per day.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 22 and AUD 35 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self-parking fee: AUD 18 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

Can I cancel my reservation for free at Novotel Surfers Paradise and receive a full refund?
Yes, Novotel Surfers Paradise offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Surfers Paradise cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Novotel Surfers Paradise?
As of 18 Jan. 2021, prices found for a 1-night stay for 2 adults at Novotel Surfers Paradise on 3 Feb. 2021 start from AU$150, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Novotel Surfers Paradise have a pool?
Yes, this property has an outdoor pool.
Is Novotel Surfers Paradise pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Novotel Surfers Paradise?
Self-parking is available for AUD 18 per day. Limited spots are available.
What time is check-in at Novotel Surfers Paradise?
Check-in is from 2:00 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Novotel Surfers Paradise?
Checkout is at 11 AM. Late checkout is available for a fee (amount may vary, subject to availability).
Where is Novotel Surfers Paradise located?
Located in Surfers Paradise, this luxury hotel is steps away from Cavill Avenue and Timezone. SkyPoint Observation Deck and Surfers Paradise Beach are also within 5 minutes. Florida Gardens station is 21 minutes by foot.
4.1
Very good
Rating 5 - Excellent. 436 out of 1086 reviews
5 - Excellent 40%
Rating 4 - Good. 401 out of 1086 reviews
4 - Good 37%
Rating 3 - Okay. 161 out of 1086 reviews
3 - Okay 15%
Rating 2 - Poor. 61 out of 1086 reviews
2 - Poor 6%
Rating 1 - Terrible. 27 out of 1086 reviews
1 - Terrible 2%

4.1/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed before and know what to expect! I love the placement of the hotel and the quality and presentation of the rooms have always met our expectations.
Stayed 5 nights in Jan 2021

5/5 Excellent

Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021

3/5 Okay

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Novatel surfers paradise is great for location facilities and staff and great sea views Having balcony to enjoy view and hear waves amazing Catered well for children Unfortunately we were on level 25 and could hear sub woofer from businesses below until after 3am each night. I’m so tired now Holiday great except
Stayed 6 nights in Dec 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the fact that the hotel is in the absolute centre to everythibg. Just a short stroll to the beach, restaurants, cafes, activities and shopping.everything was in a short walking distance. Staff were super friendly. Pool was perfectly heated. Rooms were pretty and clean. We got ocean view and just loved sitting in the balcony and relaxing. Its got its own laundry facilities too so washing and drying lothes was easy and didn't cost much like other hotels. Only thing though was the breakfast was nice but its the same stuff everyday. We got tired of it towards the end as there wasnt much of a variety or change. Other than that, I can't fault the Novotel its everything we wanted and more!
Stayed 8 nights in Dec 2020

1/5 Terrible

Travelled with family
Happy face iconLiked: Cleanliness, amenities
Sad face IconDisliked: Staff & service
Location is excellent. Stayed three nights, asked for clean up the room, no one turned up at all and said they were too 'busy'. Paid $270 a night received no service, will never come back.
Stayed 2 nights in Dec 2020

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