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Turtle Beach Resort

Hotel Class
4 out of 5

Information

Reviews

4.3 / 5Excellent
959 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Kitchen

Map

What's nearby

  • Popular Location
    Putt Putt Golf Mermaid Beach
    11 min walk
  • Popular Location
    Pacific Fair Shopping Centre
    2 min drive
  • Popular Location
    The Star Gold Coast
    3 min drive
  • Airport
    Gold Coast, QLD (OOL-Coolangatta)
    17 min drive

Choose dates to view prices

Book online or call:

1800 809 285
  • 2 Bedroom Apartment

    Room Amenities

    • 77 sq m
    • 2 bedrooms
    • 1 bathroom
    • Sleeps 5
    More details
  • 2 Bedroom Superior Apartment

    Room Amenities

    • 77 sq m
    • 2 bedrooms
    • 1 bathroom
    • Sleeps 5
    More details
  • Three Bedroom Apartment

    Room Amenities

    • 110 sq m
    • 3 bedrooms
    • 1 bathroom
    • Sleeps 8
    More details

About this area

Mermaid Beach

Turtle Beach Resort is located near the beach and in a walkable area with good shopping. The area's natural beauty can be seen at Surfers Paradise Beach and Kurrawa Beach, while Timezone and Infinity Attraction are popular area attractions. Travelling with kids? Don't miss Slingshot, or check out an event or a game at Metricon Stadium. Our guests appreciate the property's central and quiet location.

What's nearby

  • Popular Location
    Putt Putt Golf Mermaid Beach - 11 min walk
  • Popular Location
    Pacific Fair Shopping Centre - 2 min drive
  • Popular Location
    The Oasis - 3 min drive
  • Popular Location
    The Star Gold Coast - 3 min drive
  • Popular Location
    Gold Coast Convention and Exhibition Centre - 3 min drive

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 15 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 25 min drive

About this property

Turtle Beach Resort

4-star, family-friendly apartments near Putt Putt Golf Mermaid Beach
This smoke-free apartment building features 4 outdoor pools, a full-service spa and free water park access. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness centre and a coffee shop/café. Each apartment provides a kitchen with a fridge, an oven, a hob and a microwave. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences, such as a washer/dryer and a dining area. Limited housekeeping is available.
Turtle Beach Resort offers 200 forms of air-conditioned accommodation with washers/dryers and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodation at this 4-star apartment has kitchens with fridges, hobs, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and a hairdryer.
This Mermaid Beach apartment provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a limited basis.

Renovations and closures

The property will be renovating from 14 October 2019 until 04 November 2019 (completion date subject to change). The following areas are affected:
  • Swimming pool
  • One of the swimming pools
During renovations, the apartment will make every effort to minimise noise and disturbance.

Policies

Check-in

Check-in between 2 PM - midnight
Minimum check-in age - 18

Special check-in instructions

The front desk is open during the following times:
  • Sunday-Thursday: 7 AM-7 PM
  • Friday-Saturday: 7 AM-9 PM
Airport shuttle service is available on request from 5:30 AM to 9:00 PM. Fees may apply. Contact the property in advance to make arrangements.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

Check-out before 10 AM

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 42.00 per day.
  • Cribs (infant beds) are available for AUD 9 per night.

Pets

  • Pets not allowed

Payment types at the property

MastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
  • Airport shuttle fee: AUD 50 per person (one way)
  • Crib (infant bed) fee: AUD 9 per night
  • Rollaway bed fee: AUD 42.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who may encounter issues with stairs should contact this property in advance. The property is a 4 storey complex including the underground car park and is only accessible by stairs. Elevators are not available.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.

Property is also known as

  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Resort
  • Turtle Beach Mermaid Beach
  • Turtle Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Sands Turtle Beach Hotel

Property amenities

Beach

  • Near the beach

Pool/Spa

  • 4 outdoor pools
  • Sauna
  • Chelonia Beauty Day Spa
  • Massages

Internet

  • Free WiFi

Parking and transport

  • Free self-parking
  • Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Family friendly

  • Cots (infant beds): AUD 9 per night
  • Children's pool
  • Playground
  • Childcare (surcharge)
  • Children's club

Kitchen

  • Fridge
  • Hob
  • Microwave
  • Oven
  • Dishwasher
  • Cookware/dishes/utensils

Dining

  • Breakfast available for a fee: AUD 8-15 per person
  • 1 restaurant and 1 coffee shop/cafe

Bedrooms

  • Rollaway/extra beds: AUD 42.00 per day

Bathrooms

  • Combined bath/shower
  • Hairdryer

Living spaces

  • Dining room

Entertainment

  • Flat-screen TV with cable service
  • Games room

Outdoor areas

  • Balcony or patio
  • BBQ Grill
  • Garden

Laundry

  • Washer/dryer
  • Laundry facilities

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • No lifts
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Limited housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Corner/local shop

Location highlights

  • In the shopping district
  • In the entertainment district

Things to do

  • Fitness centre
  • Outdoor tennis court
  • Free access to water park
  • Waterslide
  • Theme park shuttle (surcharge)
  • Mini golf on site
  • Golf nearby

General

  • 200 rooms
  • 3 floors
  • Individually decorated
  • Individually furnished

Nearby activities

Activities

4.3

Excellent

5 - Excellent
469
4 - Good
385
3 - Okay
73
2 - Mediocre
28
1 - Poor
4
4.1
Cleanliness
4.3
Service and Staff
4.4
Amenities
4.2
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great pools for the kids. No need to leave the resort. Kids have plenty to do on site. Highly recommend for families with young children.

Stayed 5 nights in Nov. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities

Pro’s: The complex was centrally located. Apartment very clean. Staff friendly. Con’s: No lifts. I was allocated an apartment on the top floor, this meant 6 flights of stairs between the car park and the apartment. I was the only travelling adult with a 2 year old and 5 year old. I would have to leave my bags at the bottom of the stairs, carry my 2 year old up to the apartment and then go back down and fetch my bags as he was unable to manage the stairs. This was exhausting. Most of the apartment was carpeted which was very difficult to keep clean with young children. Apartment a bit dated. Portacots expensive to hire. $9 per night so cost me $81 all up. You can buy exactly the same portacot from Kmart at the Pacific Fair shopping centre which is just a couple minutes drive away.

Stayed 9 nights in Nov. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great splash pad and pools for kids. Loved the cafe location. You can watch the kids at the splash pad while having lunch or a drink.

Stayed 6 nights in Nov. 2019

3/5

  • Liked: Cleanliness, property conditions & facilities

The room was so hard to get to. Underground parking and we had to lug our bags up 3 flights of stairs! No elevator. The Wi-Fi did not work and the guy who came to fix did not know what he was doing. We complained about this when leaving but the desk did not care and said he should have fixed it! Also, not much for places to eat locally and trying to get out of the property was like a maze!

Stayed 1 night in Oct. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff fantastic perfect resort for kids rooms great and the food is perfect, You will need a car though it’s a bit out but worth it.

Stayed 8 nights in Nov. 2019

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