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Overview of Turtle Beach Resort

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4 outdoor pools
4 outdoor pools
4 outdoor pools
Flat-screen TV

Turtle Beach Resort

4 out of 5

4.3/5 Excellent

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Kitchen

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C

Explore the area

    Popular LocationPutt Putt Golf Mermaid Beach11 min walk
    Popular LocationPacific Fair Shopping Centre2 min drive
    Popular LocationThe Star Gold Coast3 min drive
    AirportGold Coast, QLD (OOL-Coolangatta)28 min drive

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About this area

Gold Coast

Located in Gold Coast, Turtle Beach Resort is in the entertainment district and near the beach. Pacific Fair Shopping Centre and The Oasis are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Kurrawa Beach. Travelling with kids? Make time for Timezone, or head to an event or a match at Metricon Stadium. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • Putt Putt Golf Mermaid Beach - 11 min walk
  • Pacific Fair Shopping Centre - 2 min drive
  • The Star Gold Coast - 3 min drive
  • Gold Coast Convention and Exhibition Centre - 3 min drive
  • The Oasis - 6 min drive

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 15 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 28 min drive

Restaurants

  • Fresh and Tasty — 1 min walk
  • Deck Resturant and Bar — 1 min walk
  • Alfred's Diner - 4 min walk
  • Vintage Espresso - 5 min walk
  • Etsu Izakaya - 7 min walk

About this property

Turtle Beach Resort

Family-friendly Gold Coast hotel in Mermaid Beach, near Putt Putt Golf Mermaid Beach
4 outdoor pools, a full-service spa and free water park access are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a restaurant, a fitness centre and a bar/lounge. All 200 individually decorated rooms feature free WiFi and balconies or patios. Guests will find kitchens with fridges, ovens, hobs and microwaves.
Turtle Beach Resort offers 200 forms of accommodation with washers/dryers and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate living rooms. Accommodation at this 4-star hotel has kitchens with fridges, hobs, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan.

4 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include an outdoor tennis court, a complimentary water park, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Chelonia Beauty Day Spa. Services include massages.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • On-site parking includes off-street options
  • Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: AUD 8-15 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • 4 outdoor pools
  • 4 hot tubs
  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free water park access
  • Corner/local shop
  • In-room childcare (surcharge)
  • Kitchen
  • Laundry facilities
  • Microwave
  • Mini golf
  • Playground
  • Fridge
  • Separate dining area
  • Separate living room
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)
  • Washer/dryer
  • Water slide

Conveniences

  • Corner/local shop
  • No lifts

Guest services

  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Spa

  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors only accessible by stairs

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan

Bathroom

  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Kitchen
  • Microwave
  • Oven
  • Fridge
  • Hob

Outdoor space

  • Balcony or patio

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Separate living room
  • Washer and dryer

See similar properties

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Policies

Check-in

Check-in from 2 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
  • Airport shuttle fee: AUD 50 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 478 out of 985 reviews
5 - Excellent 49%
Rating 4 - Good. 388 out of 985 reviews
4 - Good 39%
Rating 3 - Okay. 82 out of 985 reviews
3 - Okay 8%
Rating 2 - Poor. 33 out of 985 reviews
2 - Poor 3%
Rating 1 - Terrible. 4 out of 985 reviews
1 - Terrible 0%

4.1/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s great for kids / family’s. The beds weren’t very Comfortable and the shower pressure was horrible.
Stayed 5 nights in Apr 2021

2/5 Poor

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This was an experience that I will never repeat, on arrival the receptionist was poor. The car parking at the property is poorly designed. Access control system from car park to units has multiple pinch points and is not great when trying to get bags etc to the room. The room was a disappointing, dirty and there was no hot water. The bed was poor, very poor and when we took the sheets up filthy covered in stains. The floors were dirty, the verandah covered in cig butts and bottle tops. There was mould on the ceiling in the lounge room. TV remotes held together with tape, batteries not working. For a room the was priced at $191 a night the whole offering is extremely poor. I would not recommend anyone to stay at this place. When we discussed with the reception they were understanding and tried to offer another room however we were not interested and ultimately we did receive a full refund. The refund took 5 days and the return of the security deposit 7 so poorly handled. Was not how we wanted to start our holiday. Think wisely when booking, the hype is not the reality.
Stayed 4 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the fun family environment. On-site facility’s and shops across the road Central to all needs, theme parks and activities. Rooms are great standard &
Stayed 10 nights in Feb 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall the experience was ok. However some things need updating. Lounges in our room were in poor condition. Internet didn’t work. Toilet leaked. And resident below us was a smoker and we could smell it constantly. Previous visit I was very happy with the room and the resort. Maybe I was just very unlucky this time...
Stayed 6 nights in Feb 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heaven for kids! We will be back! Restaurants in Mermaid Beach are excellent and only a walk away!
Stayed 3 nights in Feb 2021