Overview of Turtle Beach Resort

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Guest reviews

4.3 / 5Excellent
997 reviews


  • Pool
  • Free WiFi
  • Kitchen
  • Air Conditioning


Explore the area

Popular LocationPutt Putt Golf Mermaid Beach11 min walk
Popular LocationPacific Fair Shopping Centre5 min drive
Popular LocationThe Star Gold Coast7 min drive
AirportGold Coast, QLD (OOL-Coolangatta)26 min drive

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Free cancellation on all units

You can change or cancel this stay if plans change. Because flexibility matters.

  • 1 Bedroom Apartment

    1 Bedroom Apartment

    Room amenities

    • 55 sq m
    • 1 bedroom
    • 1 bathroom
    • Sleeps 3
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  • 2 Bedroom Apartment

    2 Bedroom Apartment

    Room amenities

    • 77 sq m
    • 2 bedrooms
    • 1 bathroom
    • Sleeps 5
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  • Three Bedroom Apartment

    Three Bedroom Apartment

    Room amenities

    • 110 sq m
    • 3 bedrooms
    • 1 bathroom
    • Sleeps 8
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  • 1 Bedroom Superior Apartment

    1 Bedroom Superior Apartment

    Room amenities

    • 55 sq m
    • Sleeps 3
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  • 2 Bedroom Superior Apartment

    2 Bedroom Superior Apartment

    Room amenities

    • 77 sq m
    • 2 bedrooms
    • 1 bathroom
    • Sleeps 5
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  • 2 Bedroom Family Suite

    2 Bedroom Family Suite

    Room amenities

    • 80 sq m
    • 2 bedrooms
    • 1 bathroom
    • Sleeps 6
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About this area

Mermaid Beach

Located in Mermaid Beach, Turtle Beach Resort is in the entertainment district and near the beach. The area's natural beauty can be seen at Surfers Paradise Beach and Kurrawa Beach, while Timezone and Infinity Attraction are popular area attractions. Travelling with kids? Don't miss Slingshot, or check out an event or a game at Metricon Stadium.

Popular Location

What's nearby

  • Putt Putt Golf Mermaid Beach - 11 min walk
  • Pacific Fair Shopping Centre - 5 min drive
  • Gold Coast Convention and Exhibition Centre - 6 min drive
  • The Star Gold Coast - 7 min drive
  • The Oasis - 7 min drive

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 15 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 26 min drive

About this property

Turtle Beach Resort

4-star, family-friendly apartments near Putt Putt Golf Mermaid Beach
4 outdoor pools, a full-service spa and free water park access are available at this smoke-free apartment building. WiFi in public areas is free. Other amenities include a restaurant, a fitness centre and a bar/lounge. Each apartment provides a kitchen with a fridge, an oven, a hob and a microwave. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences, such as a washer/dryer and a living room. Limited housekeeping is available.
Turtle Beach Resort offers 200 forms of accommodation with washers/dryers and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate living rooms. Accommodation at this 4-star apartment has kitchens with fridges, hobs, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and hairdryers.
This Mermaid Beach apartment provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a limited basis.

Property amenities


Near the beach


4 Outdoor pools
4 hot tubs
Chelonia Beauty Day Spa


Free WiFi

Parking and transport

Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM
Airport shuttle on request
Local area shuttle (surcharge)
Shopping centre shuttle (surcharge)
Theme park shuttle (surcharge)
On-site car hire

Family friendly

Cots (infant beds): AUD 9.0 per night
Children's pool
Childcare (surcharge)
Children's club




Breakfast available for a fee: AUD 8-15 per person
1 restaurant and 1 coffee shop/cafe
1 bar


Rollaway/extra beds: AUD 42.0 per day


Combined bath/shower

Living spaces

Living room
Dining room


Flat-screen TV with cable service
Games room

Outdoor areas

Balcony or patio
Picnic area


Dry cleaning/laundry service
Laundry facilities

Climate control

Air conditioning
Ceiling fan


Service animals only (pets not allowed)


No lifts
Smoke-free property

Services and conveniences

Tour/ticket assistance
Limited housekeeping
Iron/ironing board
Luggage storage
Corner/local shop

Location highlights

In the shopping district
In the entertainment district

Things to do

Fitness centre
Outdoor tennis court
Theme park shuttle (surcharge)
Free access to water park
Mini golf on site
Golf nearby
Casino nearby


200 rooms
3 floors
Individually decorated
Individually furnished

Where to eat

On-site dining venue – Café offering local cuisine. Serves lunch daily.
Deck Resturant and Bar – Poolside restaurant with a bar offering pizza. Serves breakfast, brunch, lunch and dinner daily. Kids' menu available.



Check-in between 2 PM - midnight
Minimum check-in age - 18


Check-out before 10 AM

Special check-in instructions

  • The front desk is open during the following times:<br /><ul><li>Sunday-Thursday: 7 AM-7 PM</li></ul> <ul><li>Friday-Saturday: 7 AM-9 PM</li></ul>For more details, please contact the property using the information on the booking confirmation.
  • Airport shuttle service is available on request from 5:30 AM to 9:00 PM. Fees may apply. Contact the property in advance to make arrangements.

Renovations and closures

The property will be renovating from 27 April 2020 until 14 June 2020 (completion date subject to change). The following areas are affected:
  • Swimming pool
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.


  • Pets not allowed (service animals welcome)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 42.0 per day.
  • Cots (infant beds) are available for AUD 9.0 per night.

Payment types


Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
  • Airport shuttle fee: AUD 50 per person (one way)
  • Crib (infant bed) fee: AUD 9.0 per night
  • Rollaway bed fee: AUD 42.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who may encounter issues with stairs should contact this property in advance. The property is a 4 storey complex including the underground car park and is only accessible by stairs. Elevators are not available.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.

Property is also known as

  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Resort
  • Turtle Beach Mermaid Beach
  • Turtle Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Sands Turtle Beach Hotel
All reviews

Guest reviews



5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

5/5 Excellent

  • Liked: Cleanliness, amenities

Stayed 7 nights in Feb. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The kids loved all the pools, splash pad, mini golf, movie theatre and tennis courts, my son was a little upset the games room was closed for our one week stay, and the gym had an age restriction of 18.

Stayed 7 nights in Feb. 2020


    This traveller didn’t leave comments with their review
    Stayed 6 nights in Feb. 2020


    • Disliked: Cleanliness

    My daughter and I have been bitten multiple times whilst sleeping all over my arms and legs doors were always shut also room smelled rather bad and musty my light blew the toaster didn’t work the door slammed shut even with the soft close attached while the other doors to balcony would not lock properly there were other people’s belongings in the room behind draws room 293 not happy I have been to this resort 5 years ago as good back then very dissatisfied now #notmyideaofaholiday

    Stayed 6 nights in Feb. 2020

    5/5 Excellent

      This traveller didn’t leave comments with their review
      Stayed 5 nights in Feb. 2020