Turtle Beach Resort

4.0 star property
Upscale family-friendly hotel near Putt Putt Golf Mermaid Beach
your current months are April, 2024 and May, 2024.
April 2024
May 2024

Turtle Beach Resort

Photo gallery for Turtle Beach Resort

Property amenity
Lobby sitting area
2 Bedroom Superior Apartment
Local cuisine
Reception

Overview of Turtle Beach Resort

8.6

Excellent

Highlight
  • Offers an on-site restaurant. Only 5% of properties have this in Gold Coast.

Popular amenities

  • Pool
  • Breakfast available
  • Hot tub
  • Free WiFi
  • Air conditioning
  • Gym
The price is AU$390
Price available on 20/3/2024

Explore the area

2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Popular LocationThe Cheesecake Shop1 min walk
  • Popular LocationNobby Beach11 min walk
  • Popular LocationPacific Fair Shopping Centre2 min drive
  • AirportGold Coast, QLD (OOL-Coolangatta)24 min drive
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Room options

2 Bedroom Superior Apartment

  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

1 Bedroom Superior Apartment

  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

2 Bedroom Apartment

  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

2 Bedroom Family Suite

  • 80 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

3 Bedroom Apartment

  • 110 sq m
  • Sleeps 7
  • 1 Queen Bed and 4 Single Beds

1 Bedroom Apartment

  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

About the area

Gold Coast

Turtle Beach Resort is located in Mermaid Beach, a neighbourhood in Gold Coast, and is in the entertainment district and near the beach. Pacific Fair Shopping Centre and The Oasis are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Putt Putt Golf Mermaid Beach. Kurrawa Beach and The Star Gold Coast are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Pacific Fair Shopping Centre - 2 min drive
  • The Star Gold Coast - 3 min drive
  • The Oasis - 3 min drive
  • Gold Coast Convention and Exhibition Centre - 3 min drive
  • Cavill Avenue - 7 min drive

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 14 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 30 min drive

Restaurants

  • Etsu Izakaya - 7 min walk
  • The Milkman’s Daughter - 5 min walk
  • Mermaid Beach Bowls Club - 4 min walk
  • The Glenelg Public House - 9 min walk
  • Lucky Buddha Thai Restaurant - 5 min walk

About this property

Turtle Beach Resort

Upscale family-friendly hotel near Pacific Fair Shopping Centre
Located close to Putt Putt Golf Mermaid Beach and The Star Gold Coast, Turtle Beach Resort provides free water park access, an airport shuttle and a corner/local shop. For some rest and relaxation, visit the sauna or the steam room. The on-site café, Fresh and Tasty, features local cuisine. In addition to a terrace and mini golf, guests can connect to free in-room WiFi.
Other perks include:
  • 4 outdoor pools and a children's pool, with a waterslide and sunloungers
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), an outdoor tennis court and a round-trip airport shuttle (surcharge)
  • Supervised childcare (surcharge), ATM/banking services and a front desk safe
  • Guest reviews say great things about the helpful staff and first-rate property condition
Room features
All 141 individually furnished rooms feature perks such as air conditioning and separate dining areas, as well as amenities such as free WiFi and safes.
Other conveniences in all rooms include:
  • Childcare services and cots/infant beds
  • Shower/bath combinations and hairdryers
  • Flat-screen TVs with cable channels
  • Balconies or patios, separate dining areas and kitchens

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8–15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck Resturant and Bar
  • Fresh and Tasty

Things to do

  • 4 outdoor pools
  • 4 spa tubs
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Cot (surcharge)
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area

Outdoor space

  • Balcony/patio

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Renovations and closures

The following facilities or services will be unavailable from March 4 2024 to March 25 2024 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 45 per night.
Cots (infant beds) are available for AUD 10.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

Does Turtle Beach Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool. One of the swimming pools will be unavailable from March 4 2024 until March 25 2024 (dates subject to change).

How much does it cost to stay at Turtle Beach Resort?

As of 19 Mar 2024, prices found for a 1-night stay for 2 adults at Turtle Beach Resort on 20 Mar 2024 start from AU$390.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Turtle Beach Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Turtle Beach Resort?

Self-parking is free at this property.

What time is check-in at Turtle Beach Resort?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Turtle Beach Resort?

Checkout is at 10 AM.

Does Turtle Beach Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 5:30 AM-9:00 PM on request. A fee of AUD 50 per person applies.

Where is Turtle Beach Resort located?

This family-friendly Gold Coast hotel is located in the entertainment district, within 1 mi (2 km) of Putt Putt Golf Mermaid Beach, Pacific Fair Shopping Centre and Kurrawa Beach. The Star Gold Coast and The Oasis are also within 2 mi (3 km). Broadbeach South Light Rail Station is 24 minutes by foot.

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 481 out of 1001 reviews" "
Rating 8 - Good. 378 out of 1001 reviews" "
Rating 6 - Okay. 101 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 6 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Geoffrey Ian

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Fantastic for the kids, rooms are getting outdated and could do with a Reno however overall fantastic stay
Stayed 4 nights in Mar 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness
Reasonably quiet and close to shopping
Stayed 5 nights in Feb 2024

8/10 Good

ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great beach in the area.
Stayed 7 nights in Dec 2023

10/10 Excellent

Don

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort for families with young children. Well located with great services and facilities. WIFI connection isn't great.
Stayed 6 nights in Jan 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024

10/10 Excellent

Benjamin

Stayed 5 nights in Dec 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Dean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, had everything u need so no need for kids and dining
Stayed 3 nights in Dec 2023

6/10 Okay

Sally

Travelled with family, Travelled with family and small children
The facilities are great for kids but the condition of the room was average. The kids beds were broken, as were the ironing board and washing machine. The oven did not work. The cleaner came in at the start of the second week which was lovely- except they left all the dirty linen at the front door for 4 days despite multiple requests for it to be moved.
Stayed 11 nights in Dec 2023

8/10 Good

Glynnis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort for families. My son and his family had booked there so I did too and it was perfect for young children. The pools are awesome and having a cafe in the middle of them was super good. Only downside for me was being on the 3rd floor with no lifts, it made getting luggage up and down very difficult
Stayed 6 nights in Nov 2023

General hotel information

Reasons to Book
Outdoor Pool & Room Cleanliness
Check-In Time
3:00 PM
Check-Out Time
10:00 AM
Star Rating
4.0