- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools for the kids. No need to leave the resort. Kids have plenty to do on site. Highly recommend for families with young children.
Stayed 5 nights in Nov. 2019
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Turtle Beach Resort
Hotel Class
Information
Reviews
Excellent
959 reviews
Amenities
- Pool
- Free WiFi
- Free parking
- Kitchen
Map
2346 Gold Coast Highway, Mermaid Beach, QLD
What's nearby
- Putt Putt Golf Mermaid Beach
- 11 min walk
- Pacific Fair Shopping Centre
- 2 min drive
- The Star Gold Coast
- 3 min drive
- Gold Coast, QLD (OOL-Coolangatta)
- 17 min drive
Choose dates to view prices
Book online or call:
1800 809 2852 Bedroom Apartment
Room Amenities
- 77 sq m
- 2 bedrooms
- 1 bathroom
- Sleeps 5
More details2 Bedroom Superior Apartment
Room Amenities
- 77 sq m
- 2 bedrooms
- 1 bathroom
- Sleeps 5
More detailsThree Bedroom Apartment
Room Amenities
- 110 sq m
- 3 bedrooms
- 1 bathroom
- Sleeps 8
More details
About this area
Mermaid Beach
Turtle Beach Resort is located near the beach and in a walkable area with good shopping. The area's natural beauty can be seen at Surfers Paradise Beach and Kurrawa Beach, while Timezone and Infinity Attraction are popular area attractions. Travelling with kids? Don't miss Slingshot, or check out an event or a game at Metricon Stadium. Our guests appreciate the property's central and quiet location.
What's nearby
- Putt Putt Golf Mermaid Beach - 11 min walk
- Pacific Fair Shopping Centre - 2 min drive
- The Oasis - 3 min drive
- The Star Gold Coast - 3 min drive
- Gold Coast Convention and Exhibition Centre - 3 min drive
Getting around
- Broadbeach South Light Rail Station - 2 min drive
- Varsity Lakes Station - 15 min drive
- Gold Coast, QLD (OOL-Coolangatta) - 25 min drive
About this property
Renovations and closures
The property will be renovating from 14 October 2019 until 04 November 2019 (completion date subject to change). The following areas are affected:
- Swimming pool
- One of the swimming pools
Policies
Check-in
Check-in between 2 PM - midnight
Minimum check-in age - 18
Special check-in instructions
The front desk is open during the following times:
- Sunday-Thursday: 7 AM-7 PM
- Friday-Saturday: 7 AM-9 PM
Airport shuttle service is available on request from 5:30 AM to 9:00 PM. Fees may apply. Contact the property in advance to make arrangements.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.
Check-out
Check-out before 10 AM
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for AUD 42.00 per day.
- Cribs (infant beds) are available for AUD 9 per night.
Pets
- Pets not allowed
Payment types at the property
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
- Airport shuttle fee: AUD 50 per person (one way)
- Crib (infant bed) fee: AUD 9 per night
- Rollaway bed fee: AUD 42.00 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who may encounter issues with stairs should contact this property in advance. The property is a 4 storey complex including the underground car park and is only accessible by stairs. Elevators are not available.
We should mention
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.
Property is also known as
- Turtle Beach Resort Mermaid Beach
- Turtle Beach Resort
- Turtle Beach Mermaid Beach
- Turtle Beach
- Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
- Sands Turtle Beach Mermaid
- Turtle Beach Hotel Mermaid Beach
- Sands Turtle Beach Hotel
Property amenities
Beach
- Near the beach
Pool/Spa
- 4 outdoor pools
- Sauna
- Chelonia Beauty Day Spa
- Massages
Internet
- Free WiFi
Parking and transport
- Free self-parking
- Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM
- Airport shuttle on request
- Local area shuttle (surcharge)
- Shopping centre shuttle (surcharge)
- Theme park shuttle (surcharge)
Family friendly
- Cots (infant beds): AUD 9 per night
- Children's pool
- Playground
- Childcare (surcharge)
- Children's club
Kitchen
- Fridge
- Hob
- Microwave
- Oven
- Dishwasher
- Cookware/dishes/utensils
Dining
- Breakfast available for a fee: AUD 8-15 per person
- 1 restaurant and 1 coffee shop/cafe
Bedrooms
- Rollaway/extra beds: AUD 42.00 per day
Bathrooms
- Combined bath/shower
- Hairdryer
Living spaces
- Dining room
Entertainment
- Flat-screen TV with cable service
- Games room
Outdoor areas
- Balcony or patio
- BBQ Grill
- Garden
Laundry
- Washer/dryer
- Laundry facilities
Climate control
- Air conditioning
- Ceiling fan
Pets
- No pets allowed
Suitability/Accessibility
- No lifts
- Smoke-free property
Services and conveniences
- Tour/ticket assistance
- Limited housekeeping
- Safe
- Iron/ironing board
- Phone
- Luggage storage
- Corner/local shop
Location highlights
- In the shopping district
- In the entertainment district
Things to do
- Fitness centre
- Outdoor tennis court
- Free access to water park
- Waterslide
- Theme park shuttle (surcharge)
- Mini golf on site
- Golf nearby
General
- 200 rooms
- 3 floors
- Individually decorated
- Individually furnished
Nearby activities
Activities
- Playground on site
- Miniature golf on site
- Golfing nearby
- Liked: Cleanliness, staff & service, amenities
Pro’s: The complex was centrally located. Apartment very clean. Staff friendly. Con’s: No lifts. I was allocated an apartment on the top floor, this meant 6 flights of stairs between the car park and the apartment. I was the only travelling adult with a 2 year old and 5 year old. I would have to leave my bags at the bottom of the stairs, carry my 2 year old up to the apartment and then go back down and fetch my bags as he was unable to manage the stairs. This was exhausting. Most of the apartment was carpeted which was very difficult to keep clean with young children. Apartment a bit dated. Portacots expensive to hire. $9 per night so cost me $81 all up. You can buy exactly the same portacot from Kmart at the Pacific Fair shopping centre which is just a couple minutes drive away.
Stayed 9 nights in Nov. 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great splash pad and pools for kids. Loved the cafe location. You can watch the kids at the splash pad while having lunch or a drink.
Stayed 6 nights in Nov. 2019
- Liked: Cleanliness, property conditions & facilities
The room was so hard to get to. Underground parking and we had to lug our bags up 3 flights of stairs! No elevator. The Wi-Fi did not work and the guy who came to fix did not know what he was doing. We complained about this when leaving but the desk did not care and said he should have fixed it! Also, not much for places to eat locally and trying to get out of the property was like a maze!
Stayed 1 night in Oct. 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff fantastic perfect resort for kids rooms great and the food is perfect, You will need a car though it’s a bit out but worth it.
Stayed 8 nights in Nov. 2019