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Overview of Turtle Beach Resort

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4 outdoor pools
4 outdoor pools
4 outdoor pools
Flat-screen TV

4.3/5 Excellent

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Kitchen

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C

Explore the area

    Popular LocationThe Star Gold Coast3 min drive
    Popular LocationGold Coast Convention and Exhibition Centre3 min drive
    Popular LocationThe Oasis6 min drive
    AirportGold Coast, QLD (OOL-Coolangatta)26 min drive
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  • 2 Bedroom Superior Apartment

    4.4/5 guest room rating

    Room amenities

    • 77 sq m
    • Sleeps 5
    • 1 Queen Bed and 2 Single Beds
    More details2 Bedroom Superior Apartment
  • 2 Bedroom Apartment

    4.5/5 guest room rating

    Room amenities

    • 77 sq m
    • Sleeps 5
    • 1 Queen Bed and 2 Single Beds
    More details2 Bedroom Apartment
  • 1 Bedroom Superior Apartment

    4.2/5 guest room rating

    Room amenities

    • 55 sq m
    • Sleeps 3
    • 1 Queen Bed
    More details1 Bedroom Superior Apartment
  • 3 Bedroom Apartment

    4.4/5 guest room rating

    Room amenities

    • 110 sq m
    • Sleeps 8
    • 1 Queen Bed and 4 Single Beds
    More details3 Bedroom Apartment
  • 1 Bedroom Apartment

    4.3/5 guest room rating

    Room amenities

    • 55 sq m
    • Sleeps 3
    • 1 Queen Bed
    More details1 Bedroom Apartment
  • 2 Bedroom Family Suite

    5/5 guest room rating

    Room amenities

    • 80 sq m
    • Sleeps 6
    • 1 Queen Bed and 2 Single Bunk Beds
    More details2 Bedroom Family Suite

About this area

Gold Coast

Located in Gold Coast, Turtle Beach Resort is in the entertainment district and near the beach. Pacific Fair Shopping Centre and The Oasis are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Kurrawa Beach. Travelling with kids? Make time for Timezone, or head to an event or a match at Metricon Stadium. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • The Star Gold Coast - 3 min drive
  • Gold Coast Convention and Exhibition Centre - 3 min drive
  • Burleigh Beach - 4 min drive
  • Kurrawa Beach - 6 min drive
  • The Oasis - 6 min drive

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 16 min drive
  • AirportGold Coast, QLD (OOL-Coolangatta) - 26 min drive

Restaurants

  • Fresh and Tasty — 1 min walk
  • Deck Resturant and Bar — 1 min walk
  • Alfred's Diner - 4 min walk
  • Vintage Espresso - 5 min walk
  • Etsu Izakaya - 7 min walk

About this property

Turtle Beach Resort

Family-friendly Gold Coast hotel in Mermaid Beach, near Putt Putt Golf Mermaid Beach
4 outdoor pools, a full-service spa and free water park access are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a restaurant, a fitness centre and a bar/lounge. All 200 individually decorated rooms feature free WiFi and balconies or patios. Guests will find kitchens with fridges, ovens, hobs and microwaves.
Turtle Beach Resort offers 200 forms of accommodation with washers/dryers and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate living rooms. Accommodation at this 4-star hotel has kitchens with fridges, hobs, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and hairdryers.

This Gold Coast hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan.

4 the outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include an outdoor tennis court, a complimentary water park, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Chelonia Beauty Day Spa. Services include massages.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: AUD 8-15 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • 4 outdoor pools
  • 4 hot tubs
  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free water park access
  • Corner/local shop
  • In-room childcare (surcharge)
  • Kitchen
  • Laundry facilities
  • Microwave
  • Mini golf
  • Playground
  • Fridge
  • Separate dining area
  • Separate living room
  • Supervised childcare/activities (surcharge)
  • Washer/dryer
  • Water slide

Conveniences

  • Corner/local shop
  • No lifts

Guest services

  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Spa

  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors only accessible by stairs

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Ceiling fan
  • Linens

Bathroom

  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Kitchen
  • Microwave
  • Oven
  • Fridge
  • Hob

Outdoor space

  • Balcony or patio

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Separate living room
  • Washer and dryer

Policies

Check-in

Check-in from 2 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
  • Airport shuttle fee: AUD 50 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

Can I cancel my reservation for free at Turtle Beach Resort and receive a full refund?
Yes, Turtle Beach Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Turtle Beach Resort cancellation policy on our site for more details about any exclusions or requirements.
Does Turtle Beach Resort have a pool?
Yes, this property has 4 outdoor pools and a children's pool.
Is Turtle Beach Resort pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Turtle Beach Resort?
This property doesn't offer parking.
What time is check-in at Turtle Beach Resort?
Check-in is from 2 PM - midnight.
What time is check-out at Turtle Beach Resort?
Checkout is at 10 AM.
Does Turtle Beach Resort provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of AUD 50 per person, one way, applies.
Where is Turtle Beach Resort located?
This family-friendly Gold Coast hotel is located in the entertainment district, within 2 mi (3 km) of Putt Putt Golf Mermaid Beach, Kurrawa Beach and Pacific Fair Shopping Centre. The Star Gold Coast and The Oasis are also within 2 mi (3 km). Broadbeach South Light Rail Station is 24 minutes by foot.
4.3
Excellent
5 - Excellent
486
4 - Good
392
3 - Okay
77
2 - Poor
30
1 - Terrible
4

4.1/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun filled family stay. Plenty of pools. Accommodation was neat and tidy. Access to loads of places. Good central location
Stayed 5 nights in Nov 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was so great we extended! What a fantastic place for a family holiday. Rooms clean and spacious with all the basics. The amenities are plentiful. The kids will love the splash park and pools. Got a great deal also so win win... Even late check out and early check in.. we will be back. Special mention to Annette in reception who was absolutely wonderful.
Stayed 3 nights in Aug 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Fantastic staff and amazing facilities. The kids absolutely had a ball. A lot for them to do over the weekend. Definitely a family friendly resort and
Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so nice and the hotel facilities were amazing.
Stayed 3 nights in Aug 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn't want to come home AMAZING
Great Family Holiday Couldn't fault it Would love to see somewhere to recycle bottles onsite And also a pay it forward cupboard / fridge where we could leave items for future guests
Stayed 5 nights in Aug 2020

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