voco Gold Coast, an IHG Hotel

Photo gallery for voco Gold Coast, an IHG Hotel

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2 outdoor pools, open 6:00 AM to 9:00 PM, pool loungers
2 outdoor pools, open 6:00 AM to 9:00 PM, pool loungers
2 outdoor pools, open 6:00 AM to 9:00 PM, pool loungers
Premium bedding, in-room safe, desk, laptop workspace

Overview of voco Gold Coast, an IHG Hotel

voco Gold Coast, an IHG Hotel

4.5 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
31 Hamilton Avenue, Surfers Paradise, QLD, 4217

Explore the area

  • Popular LocationSkyPoint Observation Deck1 min walk
  • Popular LocationCavill Avenue9 min walk
  • Popular LocationSlingshot16 min walk
  • AirportGold Coast, QLD (OOL-Coolangatta)33 min drive

Choose dates to view prices

About this area

Gold Coast

Located near the beach, voco Gold Coast, an IHG Hotel is in Surfers Paradise neighbourhood and is connected to the convention centre. Cavill Avenue and Chevron Renaissance are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Wet'n'Wild Gold Coast and Warner Bros. Movie World. Don't miss out on a visit to Currumbin Wildlife Sanctuary. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and skydiving nearby. Guests love the hotel's central location.

What's nearby

  • SkyPoint Observation Deck - 1 min walk
  • Surfers Paradise Beach - 5 min walk
  • Cavill Avenue - 9 min walk
  • Centro Surfers Paradise - 9 min walk
  • Slingshot - 16 min walk

Getting around

  • Florida Gardens station - 15 min walk
  • Varsity Lakes Station - 18 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 35 min drive

Restaurants

  • SkyPoint Observation Deck - 3 min walk
  • Bistro Lamp - 3 min walk
  • Amin's Kitchen - 4 min walk
  • Cocohut Taste of Thailand - 5 min walk
  • Govindas Surfers Paradise - 6 min walk

About this property

voco Gold Coast, an IHG Hotel

Luxury hotel connected to the convention centre in Gold Coast with 3 restaurants
3 restaurants, 2 outdoor pools and a full-service spa are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a 24-hour business centre are on-site.
Voco Gold Coast, an IHG Hotel offers 389 accommodations with a safe and a hairdryer. Beds feature premium bedding. LCD televisions come with premium digital channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, L Aqua Day Spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 20 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: AUD 29.5 for adults and AUD 15 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Waves Buffet Restaurant
  • Cliffords Grill & Lounge
  • Social House

Things to do

  • 2 outdoor pools
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Hot tub

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's toys
  • Laundry facilities
  • Pool gate
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms - 9

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Digital channels
  • LCD TV
  • Premium channels

Food and drink

  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 65.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: AUD 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: AUD 29.5 for adults and AUD 15 for children (approximately)
  • Self-parking fee: AUD 20 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 6:00 AM to 9:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Hotel Watermark
Watermark Hotel Surfers Paradise
Watermark Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel
VOCO Gold Coast Formerly Watermark Hotel Surfers Paradise
VOCO Gold Coast Formerly Watermark Surfers Paradise
VOCO Gold Coast Formerly Watermark
VOCO Gold Coast Formerly Wate
voco Gold Coast formerly Watermark Hotel IHG Hotel
voco Gold Coast formerly Watermark IHG Surfers Paradise
voco Gold Coast formerly Watermark IHG
Watermark Hotel Spa
VOCO Gold Coast (Formerly Watermark)
Voco Gold Coast Watermark Ihg
voco Gold Coast
Voco Gold Coast, An Ihg
voco Gold Coast An IHG Hotel
voco Gold Coast, an IHG Hotel Hotel
voco Gold Coast, an IHG Hotel Surfers Paradise
voco Gold Coast, an IHG Hotel Hotel Surfers Paradise
voco Gold Coast (formerly Watermark Hotel Spa) An IHG Hotel

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 563 out of 1000 reviews
5 - Excellent 56%
Rating 4 - Good. 298 out of 1000 reviews
4 - Good 30%
Rating 3 - Okay. 91 out of 1000 reviews
3 - Okay 9%
Rating 2 - Poor. 33 out of 1000 reviews
2 - Poor 3%
Rating 1 - Terrible. 15 out of 1000 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

4.2/5

Eco-friendliness

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Aug 2022

3/5 Okay

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was quite filthy to be honest and the room didn’t seem to be sound proof because we could hear everything going on by the elevators. Party goers coming in and out, etc
Stayed 2 nights in Jul 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for anyone wanting to visit Surfers Paradise. The staff are all lovely and accommodating, I really enjoyed the food, the ocean view and the facilities. Terrific value for money. Would highly recommend.
Stayed 5 nights in Jul 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, amenities
The hotel doesn't provide parking for hotel guests.
Stayed 1 night in Jul 2022

3/5 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the standard room with ocean view, but was allocated a room with city review
Stayed 4 nights in Jul 2022