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The Star Grand at The Star Gold Coast

Photo gallery for The Star Grand at The Star Gold Coast

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Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Overview of The Star Grand at The Star Gold Coast

The Star Grand at The Star Gold Coast

5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
Casino Drive, Broadbeach Island Gold Coast, Broadbeach, QLD, 4218

Explore the area

  • Popular LocationThe Star Gold Coast1 min walk
  • Popular LocationThe Oasis7 min walk
  • Popular LocationPacific Fair Shopping Centre9 min walk
  • AirportGold Coast, QLD (OOL-Coolangatta)32 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Sat., 31 Jul. - Mon., 2 Aug..

About this area

Gold Coast

Located in Gold Coast, The Star Grand at The Star Gold Coast is connected to the convention centre. Pacific Fair Shopping Centre and Cavill Avenue are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Timezone and Slingshot. Sea World and Currumbin Wildlife Sanctuary are not to be missed. Looking to get your feet wet? Kayaking, scuba diving and snorkelling adventures can be found near the property.

What's nearby

  • The Star Gold Coast - 1 min walk
  • The Oasis - 7 min walk
  • Pacific Fair Shopping Centre - 9 min walk
  • Surfers Paradise Beach - 3 min drive
  • SkyPoint Observation Deck - 9 min drive

Getting around

  • Broadbeach South Light Rail Station - 7 min walk
  • Varsity Lakes Station - 19 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 32 min drive

Restaurants

  • Cucina Vivo — 1 min walk
  • Kiyomi — 1 min walk
  • George's Steak & Seafood Restaurant - 6 min walk
  • Valentinos - 6 min walk
  • The Loose Moose Tap & Grill House - 7 min walk

About this property

The Star Grand at The Star Gold Coast

5-star luxury hotel connected to the convention centre in Broadbeach
8 restaurants, an outdoor pool and 6 bars/lounges are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a poolside bar and a coffee shop/café are on-site. All 596 rooms offer thoughtful touches such as espresso makers and pillow menus, as well as comforts such as pillowtop beds and Egyptian cotton sheets. In-room free WiFi and room service are standard, as are LCD TVs with satellite channels.
The Star Grand at The Star Gold Coast offers 596 forms of accommodation with espresso makers and a safe. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay-per-view films.

Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers. This Gold Coast hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • 8 restaurants and 1 coffee shop/cafe
  • 6 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 2 hot tubs
  • Fitness centre
  • Outdoor pool
  • Sauna
  • Shopping

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Korean
  • Malay

Business services

  • Conference centre (17513 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • 65-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 31 July 2021 to 2 August 2021 (dates subject to change).
The following facilities or services will be unavailable from July 31 2021 to August 2 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Daily housekeeping
  • Dining venue(s)
  • Fitness facilities
  • Meeting facilities
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 50.0 per day.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.85 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 9 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Gold Coast Jupiters
Gold Coast Jupiters Hotel
Jupiters Casino Gold Coast
Jupiters Casino Gold Coast Broadbeach
Jupiters Casino Hotel Gold Coast
Jupiters Gold Coast
Jupiters Hotel
Jupiters Hotel & Casino Gold Coast
Jupiters Hotel & Casino Gold Coast Broadbeach
Jupiters Hotel Gold Coast
Broadbeach Conrad
Conrad Broadbeach
Conrad Hotel Jupiters
Jupiters Hotel Casino Gold Coast Broadbeach
Jupiters Hotel And Casino Gold Coast
Star Gold Coast Broadbeach
Star Grand Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel
The Star Grand at The Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel Broadbeach

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 747 out of 1222 reviews
5 - Excellent 61%
Rating 4 - Good. 317 out of 1222 reviews
4 - Good 26%
Rating 3 - Okay. 88 out of 1222 reviews
3 - Okay 7%
Rating 2 - Poor. 44 out of 1222 reviews
2 - Poor 4%
Rating 1 - Terrible. 26 out of 1222 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 1 night in Jul 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean accommodation within easy access to Broadbeach restaurants and nearby Pacific Fair Shopping Centre.
Stayed 1 night in Jul 2021

1/5 Terrible

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
There were no toiletries, nothing in the mini bar and not even a single water bottle. They said due to COVID they are not keeping Kiki bar. But if you have to order a bottle water they will send you as room service and charge you for room service charges. Nothing was disclosed. My stay was inclusive of breakfast but still you are not allowed to order anything from the menu and they will charge for that. I will not stay there ever again.
Stayed 1 night in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, but the Buffett breakfast could be significantly improved.
Stayed 1 night in Jul 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stars a great mid week stay, All the staff are lovely and the beds are just as comfy as you’d expect. Great location too!
Stayed 2 nights in Jul 2021