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RACV Royal Pines Resort Gold Coast

Photo gallery for RACV Royal Pines Resort Gold Coast

Featured image
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Water park
View from Room

Overview of RACV Royal Pines Resort Gold Coast

VIP Access

RACV Royal Pines Resort Gold Coast

5 out of 5

4.5/5 Wonderful

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
Ross Street, Benowa, QLD, 4217

Explore the area

  • Popular LocationGold Coast University Hospital7 min drive
  • Popular LocationGold Coast Private Hospital7 min drive
  • Popular LocationPalm Meadows Golf Course7 min drive
  • AirportGold Coast, QLD (OOL-Coolangatta)33 min drive

Choose dates to view prices

About this area

Gold Coast

Located in Gold Coast, RACV Royal Pines Resort Gold Coast is near a train station. Chevron Renaissance and Cavill Avenue are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Infinity Attraction and Timezone. Travelling with kids? Make time for Slingshot, or head to an event or a match at Metricon Stadium. Spend some time exploring the area's activities, including golfing.
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Map

What's nearby

  • Gold Coast University Hospital - 7 min drive
  • Gold Coast Private Hospital - 7 min drive
  • Palm Meadows Golf Course - 7 min drive
  • Chevron Renaissance - 8 min drive
  • Budds Beach - 8 min drive

Getting around

  • Nerang Train Station - 4 min drive
  • Helensvale Station - 12 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 33 min drive

Restaurants

  • Kalinda Restaurant — 1 min walk
  • Trattoria Amici — 1 min walk
  • Urban Village Cafe - 3 min walk
  • Trattoria Amici - 9 min walk
  • Arakawa - 10 min walk

About this property

RACV Royal Pines Resort Gold Coast

Family-friendly Gold Coast hotel in Benowa, near Metricon Stadium
3 restaurants, a full-service spa and a golf course are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, free water park access, an outdoor pool and 2 bars/lounges are on-site. All 333 rooms offer free WiFi, pillowtop beds and LCD TVs with digital channels. Other amenities available to guests include 24-hour room service, minibars and coffee makers.
RACV Royal Pines Resort Gold Coast offers 333 forms of accommodation with minibars and a safe. Beds feature pillowtop mattresses. LCD televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the water park with waterslides. An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

One Spa has 6 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub and a steam room.

The spa is open selected days.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: AUD 34-34 for adults and AUD 10-34 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 27 holes of golf
  • 5 outdoor tennis courts
  • Children's pool
  • Free water park access
  • Full-service spa
  • Golf driving range
  • Health club
  • Outdoor pool
  • Playground
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Water slide

Conveniences

  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • Japanese
  • Russian

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - prenatal
  • Massage/treatment rooms
  • Spa open selected days
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

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5 star
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Pool
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Hotel
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Family-friendly
Family-friendly
Parking included
Parking included

Policies

Check-in

Check-in from 2 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 60.0 per day.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 34 and AUD 34 for adults, and AUD 10 and AUD 34 for children (approximately)
  • Rollaway bed fee: AUD 60.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

RACV Pines
RACV Pines Resort
RACV Resort Royal Pines
RACV Royal
RACV Royal Pines
RACV Royal Pines Benowa
Racv Royal Pines Gold Coast
RACV Royal Pines Resort Benowa
Royal Pines RACV
Royal Pines Resort RACV
Racv Royal Pines Ashmore
Racv Royal Pines Hotel Benowa
RACV Royal Pines Resort Gold Coast, Australia - Benowa
RACV Royal Pines Resort Gold Coast Hotel
RACV Royal Pines Resort Gold Coast Benowa
RACV Royal Pines Resort Gold Coast Hotel Benowa

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 617 out of 932 reviews
5 - Excellent 66%
Rating 4 - Good. 230 out of 932 reviews
4 - Good 25%
Rating 3 - Okay. 49 out of 932 reviews
3 - Okay 5%
Rating 2 - Poor. 24 out of 932 reviews
2 - Poor 3%
Rating 1 - Terrible. 12 out of 932 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.4/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place.
Stayed 2 nights in Jul 2021

5/5 Excellent

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lot of space
Stayed 1 night in Jul 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fabulous. Only thing I could mention, we had Sydney AFL players staying at the property. Many of them had masks on their chins and not on their face. Knowing the severity of the NSW outbreak, this made us feel uncomfortable.
Stayed 1 night in Jul 2021

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
As regulars of the RACV Noosa we decided to try RACV Gold Coast. Check in was straight forward and was assigned a Mountain View room and recieved a bottle of wine as part of Expedia VIP. However did not recieve the $20 green fee voucher (that was the reason for stay) . Would appreciate if someone could email this as I am still waiting. Service was very poor at the resort. Despite 3 staff on at the foyer cafe i waited 5 mins without any acknowledgement that there would be a wait. Not what you expect from a 5 star hotel. Ended up going elsewhere. Great pool facilities and complex a great place for childen. Rooms are a bit dated. Other matters: No Room Upgrade as part of Expedia VIP As we checked in at 10pm after a long day& drive with children asked if they could do an extra hour after checkout time to sleep in.. advised not possible. Wasnt aware breakfast was only til 1030 and completely missed this as turned up at 1030. Which was a waste of money. The staff working at the pool were quite grumpy and a complaint they were short staffed so that is why the service is poor. Staff around the resort (including front counter) were not wearing masks whilst as guest walking around resort were were expected to. We had a call from the reception at 4am which woke us up. No idea why Being locals we thought we would give this place a go before buying a week in school holidays but we have been put off by the poor service and lack of attention to detail. Happy to discuss further
Stayed 1 night in Jul 2021

4/5 Good

Stayed 1 night in Jul 2021