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Reviews of Pacific Surf

3.5 out of 5
Pacific Surf
373 Golden Four Drive, Tugun, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 56 out of 82 reviews" "
Rating 8 - Good. 23 out of 82 reviews" "
Rating 6 - Okay. 3 out of 82 reviews" "
Rating 4 - Poor. 0 out of 82 reviews" "
Rating 2 - Terrible. 0 out of 82 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Pietro

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This property is close to the beach I would recommend that we specifically ask for a unit with aircon next time we book
Stayed 9 nights in Feb 2024
Response from Ann on 16 Apr 2024
Thank you for your review, as not all our apartment have air conditioning it is best to call prior to booking and then we can discuss the apartment with you.

10/10 Excellent

LINDA N

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Ann on 11 Dec 2023
Thank you for your great review, we are pleased that you enjoyed your stay.

6/10 Okay

annette

Travelled with partner
Disliked: Property conditions & facilities
Old broke cupboards, hot water in only one bathroom, very dusty on bed head and under bed
Stayed 8 nights in Nov 2023
Response from Ann on 15 Nov 2023
Thank you, Annette, for reaching out with your review, you did not mention any of these problems during your stay or we would have addressed them immediately, we did advise at the time of booking that the apartment had not been renovated.I have just checked the apartment which has also had a guest stay since your departure, there is hot water to both bathrooms, none of the cupboards are broken, they are old cupboards which is why the apartment is listed as standard due to not being renovated. We will address any dust under the bed.

8/10 Good

Chelsea-Jean

Travelled with family
Liked: Cleanliness, property conditions & facilities
Wonderful place. Will definitely stay here again
Stayed 2 nights in Sep 2023
Response from Ann on 24 Sept 2023
Thank you for your positive review, we are pleased that you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, room comfort
I took my mum away to catch up with some people. The unit was well located and met both our needs completely. Good access for the less physically able and good ammenity overall. A lovely pool, easy access to the beach and great views!
Stayed 5 nights in Sep 2023
Response from Ann on 24 Sept 2023
Amanda we are pleased that you enjoyed your stay and were happy with the apartment.

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a lovely place to stay with everything you needed in the kitchen if you chose to cook. We would stay there again with the children
Stayed 2 nights in Jun 2023
Response from Ann on 19 July 2023
Thank you for you kind review, we hope to see you again soon.Pacific Surf Apartments

10/10 Excellent

Dan

Liked: Amenities, property conditions & facilities
Stunning views
Stayed 5 nights in Apr 2023
Response from Ann on 26 Apr 2023
Thank you Dan for your review, we look forward to seeing you again in the future

8/10 Good

James

Travelled with family
Liked: Cleanliness
We loved the location and enjoyed the walking/cycling track. The beds were comfortable but the lack of air con would have been concerning if it was any hotter. The shower pipes squealed which was annoying.
Stayed 2 nights in Apr 2023
Response from Ann on 26 Apr 2023
Thank you for your review James, we are pleased that you enjoyed your stay. Will pass on your unit comments to the owner.Hopefully we will see you again soon.

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, room comfort
Very lovely apartment
Stayed 2 nights in Feb 2023
Response from Ann on 16 Feb 2023
Thank you for your kind review, we are pleased that you enjoyed your stay with us.

8/10 Good

jessica

10/10 Excellent

Chelsey

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Best views! We had everything we needed provided in the apartment. Right on the beach & close to everything. Ann the manager is amazing & we loved it so much we’ve already booked for next year!
Response from Ann on 18 Jan 2023
Thank you so much Chelsey for your lovely review, we are pleased you enjoyed your stay and we look forward to seeing you again.

10/10 Excellent

Joanne, Brighton

10/10 Excellent

Tom

Travelled with partner
Liked: Amenities, property conditions & facilities
Great position and close to everything.
Stayed 4 nights in May 2022
Response from Ann on 13 May 2022
Thank you for your review, we are pleased that you enjoyed your stay

8/10 Good

Natalie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The location of this property is perfect. It is right on the beach and close to shops. The view was amazing even though we were only on the first floor.
Stayed 2 nights in Oct 2021
Response from Ann on 1 Nov 2021
Thank you for your review, we are pleased that you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was great.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The view was amazing, close to alot of things..
Stayed 2 nights in Jun 2021
Response from Ann on 21 June 2021
Thank you for your review, we are fortunate to have a great location and apartments with great views.

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
Awesome
Great place to stay. Spacious unit with great amenities right on the beach front. Very quiet & safe location. Easy drive to shopping in a number of locations. Will stay here again.
Stayed 2 nights in May 2021
Response from Ann on 26 May 2021
Thank you for your review, we are pleased that you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic property in a great location right on the beach, quiet surrounds, very clean and spacious apartment and well appointed. I would recommend to anyone to stay her. Very friendly hosts and a late checkout which was much appreciated. 10 out of 10 for me.
Stayed 2 nights in Mar 2021

10/10 Excellent

Tony, Buccan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like everything about this place, it ticked all the boxes .
Stayed 4 nights in Jan 2021
Response from Ann on 10 Jan 2021
Thank you so much for your review, we are pleased that you enjoyed your stay and look forward to seeing you again.

8/10 Good

powerboat13, Queensland

Travelled with family
Liked: Cleanliness
Located in a good location for surf and access to Burleigh and Coolangatta. Very clean apartment. Need to include some cleaning stuff for guests.
Stayed 7 nights in Dec 2020
Response from Ann on 12 Jan 2021
Thank you for your review.

10/10 Excellent

Mike, Goondiwindi

Travelled with group
Liked: Cleanliness, amenities
The view was exceptional & managers were extremely helpful.
Stayed 2 nights in Mar 2020
Response from Ann on 24 Mar 2020
Thank you for your kind review, we are pleased you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Letitia

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from Ann on 15 Feb 2020
Thank you for your positive review

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to dislike. It was grest and right on the Beach. Only a walking/bike Track to cross
Stayed 5 nights in Oct 2019
Response from Ann on 20 Oct 2019
Thank you so much for your kind review, we are pleased that you enjoyed your stay and look forward to seeing you again. Ann & Allan Jones Managers

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location staff very friendly and easy to deal with
Stayed 2 nights in Jul 2019
Response from Ann Jones on 14 July 2019
Thank you for your review, we are pleased that yo enjoyed your stay and look forward to seeing you again soon. Kind Regards Ann Jones

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Ann Jones on 22 Apr 2019
Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Unit 8. This unit is beautiful. The complex is very clean and tidy. Property Management staff are super friendly and helpful.
Stayed 4 nights in Apr 2019
Response from Ann on 22 Apr 2019
Thank you for your review, we are pleased that you enjoyed your stay.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and lovely
I had stayed here before and really loved it. My daugher, her partner her and i stayed here for around three nights. The new owners are lovely, welcoming and professional. I would definitely stay here again.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Ocean views handy location good cafes around and eat a few times at the Tugan tavern good value and enjoyed the meals.
Stayed 7 nights in Jul 2018

10/10 Excellent

Ronnie, Bassano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Gold Coast
We had a lovely week on the Gold Coast at the Pacific Surf. Excellent place to stay - helpful staff and great location right on the beach.
Stayed 5 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This hotel is comfortable and had everything we needed for our three day stay. Its in a great location, within walking distance of the shopping centre and restaurants. Its five minutes away from the airport and right next to the beach.
Stayed 3 nights in Mar 2018

10/10 Excellent

Jeanette, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to Tugun. Beachfront. Excellent. Good cafes.
Stayed 5 nights in Oct 2017
Response from Robyn on 16 Nov 2017
Hi Janette, We are pleased to hear you enjoyed your stay at Pacific Surf and we look forward to seeing you again soon. Regards

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2017

10/10 Excellent

Chris, helensvale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family holiday
Pacific Surf was right on the beach and thin perfect getaway for us even though we are only from the north end of the coast. The kids loved the beach but their favourite was going in the pool (heated) so comfortable spring temp to swim in. The apartment had everything we needed - beds were clean and comfy, kitchen had all cooking utensils. Bathrooms were slightly dated but were fully functional- but them being dated did not worry us as you are only in them up to shower and use the toilet! Everything worked perfectly. Staff were friendly and welcoming. It was exactly what we needed and we would stay again!
Stayed 3 nights in Sep 2017

10/10 Excellent

Casey, Brisbane, QLD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable accommodation.
We had a great time. Lovely staff. The unit was clean, comfortable and right on the beachfront. Hope to get there again.
Stayed 3 nights in Jun 2017
Response from Robyn on 5 July 2017
Hi Casey, Thank you for choosing to stay at Pacific Surf Apartments we are pleased to hear you enjoyed your time with us. We look forward to seeing you again. Regards

10/10 Excellent

Li Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great access to the beach
The apartment was clean, spacious and comfortable. We can just walk to the beach without crossing any road, as the beach is just connected to the apartment. They have a heated pool which the kids have fun playing in it. Our unit 32 has great view of the ocean. We will definitely stay here again if we come to Goldcoast.
Stayed 3 nights in Jun 2017

8/10 Good

Mel, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing family getaway
Can not fault our recent stay at Pacific Surf our room was comfortable, modern and came with an absolute beach front view and huge balcony to enjoy it from. We loved our 3 night stay and will book again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartment number 32, great ocean view
Hotel staff very friendly, awesome view, close to shops and restaurants, perfect for families and we loved the pool and the location, kids had fun in the games room, all the appliances worked perfectly in the flat, well equipped room, it seemed very spacious overall we had a lovely stay and would recommend Pacific Surf to everyone.

10/10 Excellent

Wendy, Wellington, NZ

Liked: Cleanliness, property conditions & facilities, room comfort
Great location right on the beach
Excellent place to base yourself - very pleasant views and peaceful (even with the planes going overhead!)

10/10 Excellent

Rodney, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great building on the beach
Clean, views of the beach, spacious. Being an older building it's still clean and a great design. We stayed on level 1, unit 10. This 2 bedroom had the bedrooms with balconies facing west towards the airport and main road, but the living had a lovely L shaped balcony with views over the beach. Only being one level fave you the view directly over the beach and water, even viewing from the lounge room.
L1,unit 10

10/10 Excellent

Millsy, Denmark WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely renovated apartment, with clever layout.
This is an excellent place to stay - right on the beach, close to the airport and shops, and very clean.

10/10 Excellent

Antonia, Wellington, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't get enough of this place!
We're returning guests, having stayed at Pacific Surf in Sept 2015 and again in April 2016. We love it and will definitely be back again. Treat yourself and pay the extra for an absolute beachfront unit - you won't regret it! We've stayed in Unit 23 (4th floor) and Unit 28 (5th floor) and can recommend both.
View to the south (Coolangatta) from the main bedroom, Unit 28
View to the north (Surfers) from the balcony, Unit 28

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel good location
It needs air con to close doors at night fans not enough windows open too much noise from traffic and planes flying very low

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely and quiet. Room was very clean and besides the kitchen, looked like it had been recently refurbished. Reception was very helpful and pleasant.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel right on the beach
was a great experience with a homely feel and loved the beach

8/10 Good

Kim & Kev, Tauranga, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, value for money, fantastic view.
Great place to stay, a bit further away from the action but that means more peace and quiet. Nice apartment, lovely helpful staff, views couldn't have been any better and we saw whales and dolphins nearly every day! Bus stop just up the road and buses to surfers every 7 minutes. A little bit of noise from the planes taking off and landing but not too bad, no air con in our unit which was OK in October but might get a bit hot in Feb. Great value for the price.

8/10 Good

Brian, K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment overlooking the beach
Great room, close to the beach, off street parking. Nice location.

10/10 Excellent

RosaColleti, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pure oceanfront
We had one of the oceanfront units, #18. The only thing that would have improved the experience would have been mozzie screens on the sliding doors. We either left the doors open and got bitten at night, or slept with them shut so you couldn't hear the ocean and it was stuffy. Everything else was absolutely perfect. Whales going past each day.... Thanks so much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views and big room. Loved it. Will stay again. My favorite hotel so far.