Property grounds

Reviews of Golden Riviera Beach Resort

3.5 out of 5
Golden Riviera Beach Resort
437 Golden Four Drive, Tugun, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 95 out of 167 reviews" "
Rating 8 - Good. 57 out of 167 reviews" "
Rating 6 - Okay. 9 out of 167 reviews" "
Rating 4 - Poor. 5 out of 167 reviews" "
Rating 2 - Terrible. 1 out of 167 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Once again, on our 3rd visit, our stay was wonderful. All the staff are so friendly and helpful, the apartments are so well appinted and clean! Everything at the Golden Riveria is beyond expectations. We will be back for sure. Brian, Ruth and Leanne
Stayed 4 nights in Feb 2024

10/10 Excellent

Monique

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kylie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location on the beach and in close proximity to cafes and eateries. Property is well maintained and clean.
Stayed 3 nights in Feb 2024

10/10 Excellent

Lesley

Stayed 2 nights in Jan 2024

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

COLIN

Liked: Cleanliness, room comfort
Weekend away .
Really enjoyed staying here for two nights , very comfortable and great location.
Stayed 2 nights in Oct 2023
Response from Golden Riviera on 10 Nov 2023
Thanks Colin, See you again soon. Cheers

10/10 Excellent

Jeremy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They made it one of the best holidays we've had in a long time! Well done to the team! 😁
Stayed 4 nights in Jul 2023

8/10 Good

Margaret

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Bird poo on outdoor furniture but other than that great place
Stayed 1 night in Jun 2023

8/10 Good

Bradford

Liked: Cleanliness, amenities, property conditions & facilities
Very clean design n walking areas with nice palms and very clean pool sauna and gym Will be staying here again
Stayed 3 nights in Mar 2023
Response from Hannah on 9 Mar 2023
thank you for the kind review, we look forward to seeing you again :)

10/10 Excellent

Emma

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Very nice cabin with surprisingly good appliances and cookware etc. heaps of room for mum, dad, two kids and nanna! Easy to get in and out of the park and onto the main road to go out and do activities north and south. Staff were excellent and maintain the park well. Quiet good value and spotlessly clean. Our four night stay was affordable, easy and comfortable and I would stay again
Stayed 1 night in Feb 2023
Response from Hannah on 21 Feb 2023
Thank you for your feedback. We are happy to hear that you had a great stay. We look forward to welcoming you back at Golden Riviera in the future.

10/10 Excellent

Mckenna

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean, close to beach, shops and airport.
Stayed 1 night in Feb 2023
Response from Hannah on 9 Mar 2023
Thank you for your review, much appreciated.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great communication from the staff, so welcoming and inviting. The premises were clean and tidy. Would definitely stay again. Regards Lyn & Brian.
Stayed 4 nights in Oct 2022

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
What a location! We really enjoyed everything about this hotel - stunning panoramic beachfront views, beach at your doorstep, walking to cafes and everything else you need. Large 2 bedroom apartment was more than enough space for our family. Yes it's a bit old inside but clean and well maintained. Could not fault this place, we'll be back ASAP!
Stayed 2 nights in Oct 2022
Response from Nada on 2 Nov 2022
Thank you so much, James! We are so glad that you enjoyed your stay. Please return soon! :)

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property, lovely location by the beach. Pool, BBQ areas clean and well maintained. It is close to the airport though so there are many planes passing over from 6am. You do get used to them though. The unit we had was spacious, had everything we needed and access from the parking was easy. Each unit is privately owned so are furnished differently. Only improvement would be to ensure balcony area is cleaned regularly. This is something often missed by cleaners and for people like us we like to sit outside when its warm enough :) Would definitely stay again, its close enough to all the action but a little less busy.
Stayed 6 nights in Aug 2022

10/10 Excellent

Alyx

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access, we were at the front (beach side) the apartment was really clean, and quiet. Very helpful when my daughter left her pillow!! Would stay here again.
Stayed 2 nights in Mar 2022
Response from Hannah on 12 Apr 2022
Thanks Alyx, great to hear you enjoyed your stay :)

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hosts
Stayed 3 nights in Jan 2022
Response from Debby on 27 Jan 2022
Thank you we do like everybody to leave happy.

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is very well managed
Stayed 3 nights in Sep 2021
Response from sharron on 20 Sept 2021
Hi Lee Thank you very much for your fabulous review, we really appreciate it and are thrilled you had such a great stay with us, hope to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Great location and comfortable room!
Stayed 3 nights in Jun 2021
Response from sharron on 29 June 2021
Thank you very much for such a great review, we really appreciate it and are very pleased you had such a great stay with us Take care and see you again

8/10 Good

Verified traveller

Stayed 2 nights in May 2021
Response from sharron on 29 June 2021
Thank you, we are pleased you enjoyed your stay with us and hope to see you again one day soon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The best managed and most convenient place to stay on the Gold Coast.
Stayed 4 nights in Apr 2021
Response from sharron on 3 May 2021
Thank you very much for your fabulous review, we really appreciate it and are thrilled you had such a great stay with us Regards and see you again

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Apartment was beautiful, but fridge didn’t work effectively, and we heard traffic from the highway, plus ‘drunk’ visitors on Saturday night.
Stayed 3 nights in Feb 2021
Response from Sharron on 23 Feb 2021
Thank you for your review, what we believe has happened is that the fridge was turned up too high therefore it over heats and does not work properly, this happens when people put a lot of warm things in the fridges at once and do not give it enough time to cool down. The noisy guests were spoken to the very next day, if this ever happens again please do not hesitate to call us so we can go and see them there and then. We hope yo see you back again soon

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from sharron on 4 Nov 2020
Thank you, we are pleased you enjoyed your stay with us

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment, very clean, spacious and nicely decorated
Stayed 1 night in Aug 2020
Response from Sharron on 4 Nov 2020
Thank you for taking the time to write a great review, we appreciate it and hope to see you again

10/10 Excellent

rex

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2020
Response from Caroline on 7 July 2020
Thank you for a perfect rating Rex, see you again very soon

10/10 Excellent

Jo, Two Wells, SA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and a pool right at your door. Love visiting Tugun it would be a great community to live in.
Stayed 2 nights in Jan 2020
Response from Caroline on 31 Jan 2020
Thank you for your great review and glad you enjoyed our beautiful resort in our very friendly community. see you again very soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Excellent beach front views. No roads to cross before you walk on the sand and enjoy your swim
Stayed 3 nights in Jan 2020
Response from Caroline on 28 Jan 2020
Thank you for your review and a perfect 5 out of 5 score. Glad you enjoyed our proximity to the beach. See you again very soon

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very clean and had all the facilities to ciok a goid meal in
Stayed 3 nights in Jan 2020
Response from Caroline on 25 Jan 2020
thank you for taking the time to write a review and glad you enjoyed our fully self contained apartment, see you again very soon

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stove and oven needs updating or labeling . Overall a lovely clean unit with comfy beds. Awesome location. Beautiful resort swimming pool and tropical garden
Stayed 2 nights in Jan 2020
Response from Caroline on 22 Jan 2020
thank you for taking the time to write a review, glad you enjoyed your stay with us . We agree re the oven, it works but the labeling has disappeared over the years and this is why we have an oven instructions sheet to help out with the oven in the mean time. See you again very soon

10/10 Excellent

Christie H.

Liked: Cleanliness
5 night stay
Our family really enjoyed our stay here... The kids and myself loved swimming in the pool daily and the unit was just perfect for our stay!!! We will definitely be coming back to stay here...

6/10 Okay

tracey

Travelled with group
Liked: Staff & service
Close to the beach
Check was exceptional and receptionist was very accommodating. Room getting tired and needs refurbishing. No lift so request ground floor if you dont like stairs. Limited beach view.
Stayed 2 nights in Dec 2019
Response from Caroline on 20 Dec 2019
Hi Tracey, thank you for your review, we will definitely work on the comments you've just made. Our resort is only stairs so yes, if you need a lift, book a ground floor. And if you wish to have a sea view, please book an absolute beachfront and not a garden view. see you again very soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fantastic service and clean, tidy rooms.
Stayed 2 nights in Oct 2019
Response from Caroline on 3 Nov 2019
thank you for taking the time to write a great review. Glad you enjoyed your stay at our beautiful resort.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2019
Response from Caroline on 3 Nov 2019
thank you for a perfect 10 out of 10 score. See you again very soon

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fun extended weekend
We had a great extended weekend. Super close to the beach, great pool area and an up and coming little community village.
Stayed 3 nights in Oct 2019
Response from Caroline on 23 Oct 2019
Hi Mark, thank you for taking the time to write a review. Glad you enjoyed our little piece of paradise. See you again very soon

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. The pool was great. walking to the third floor becomes a killer after a while.
Stayed 2 nights in Oct 2019
Response from Caroline on 8 Oct 2019
thank you for your beautiful review, let us know on your next visit and we can book you a ground floor apartment, hopefully we will see you again very soon

10/10 Excellent

FrequentVisitor, Cornubia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So handy to dining options. Only drawback that there is no lift. Great pool and BBQ area and a few steps away from the beach and patrolled flag beach.
Stayed 4 nights in Sep 2019
Response from Caroline on 8 Oct 2019
thank you for giving us a perfect rating, glad you enjoyed your stay with us and our proximity to the beach and restaurants

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Amazing location beach access. Very spacious and comfortable appartment. Great location for an easy walk to supermarket and restaurants.
Stayed 2 nights in Aug 2019
Response from Caroline on 27 Aug 2019
Hi Mark, thank you for your review and glad you enjoyed the resort and its proximity to everything. Hopefully we will see you, family and friends again very soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although directly under the Gold Coast Airport flight path, the room was well insulated for sound and no noise issues. In the garden/pool area the aircraft were noisy. Great location right on the beach.
Stayed 2 nights in Aug 2019
Response from Caroline on 26 Aug 2019
thank you for a great review. Our 3km away from the Gold Coast Airport definitely makes it that you can watch and hear the planes, landing and taking off which is quite entertaining.

10/10 Excellent

ZALDY, Sydney

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was a good stay at the property, it’s located close to everything. Amenities were good and the staff were nice and friendly. I’ll be coming to book a holiday again. Thanks
Stayed 3 nights in Jul 2019
Response from Caroline on 22 July 2019
Hi Zaldy, thank you for taking the time to write such a great review. We are glad to hear that you enjoyed your stay at our resort, we cannot wait to welcome you again.

4/10 Poor

Cj, Central QLD

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
When you pay hundreds of dollars per night, and are then told to do you own washing up, take out your rubbish (to bins under the building that your key won't access) and do not have as many beds as you paid for you get quite disappointed. Our son had to sleep on the couch, we booked as a 3 children, 2 adult room. Apparently it is buyer beware that there were not enough beds. However I don't understand, who they wouldn't have to at the very least say, would you like an extra bed for the extra person you have PAID for. I went and spoke to reception, the gentleman was polite and said I can send up some sheets and a pillow case for the lounge. I said great thank you, that's better than nothing. Then I get an email 30min later saying I was charged $45.45 extra for those sheets and pillow case. I could have brought them for that. He also didn't say id be charged and made it sound like they were helping me. I will bet they charge the people who own the unit a cleaning fee too, when essentially we had to clean it before we left.
Stayed 2 nights in Jul 2019
Response from Sharron & Paul on 7 July 2019
Good Morning Thank you for your review even though disappointing. We did not know the ages of the children and you did not ask for a 5th bed, our configurations are 1 queen bed and 2 singles which sleeps 4, if a request is put in for a rolloway then one is put in the apartment prior to your arrival. Had you contacted us on your arrival into the apartment we coud easily have taken the rolloway up to you, yes we did provide sheets only because you said your son was happy on the couch. In regards,to rubbish removal this is standard practice as well as turning on the dishwasher before you leave, if you found your key did not work it was becasue you tried to access the wrong stairwell and therefore wrong garage door. Regards and best wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Sharron on 15 July 2019
Thank you, we are glad you liked your stay with us

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Sharon on 18 June 2019
Thank you for your rating, we really appreciate you taking the time to do so

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in three locations in our trip and this was the cleanest room. We had a garden view but could see the pool and ocean from our room. Check in was fast and friendly. Pool was heated and very clean. Difficult to carry heavy bags up the stairs but worth it for the view. Quiet in hotel as we traveled in May. Planes flying over head did detract from the peaceful feeling of hotel. Mattresses could be more comfortable. Location was right on the beach and great cafes close by. Try the açai from Tugun fruit & flowers. I would stay again.
Stayed 2 nights in May 2019
Response from Caroline on 28 May 2019
Hi, thank you for taking the time to write a nice and very accurate review. Our apologies that the mattress was not up to your expectation, it has been noted. Tell your family and friend how great our resort is to get a great discount on your next stay with us. See you again very soon.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and the room was comfortable
Stayed 1 night in Apr 2019
Response from Caroline on 28 May 2019
Thank you for your review and glad you ejoyed our resort and its staff.

8/10 Good

Lou

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, right on the beach! Really good value for money, spacious apartment with everything you need.
Stayed 1 night in Apr 2019
Response from Caroline on 9 Apr 2019
Hi Lou, thank you for taking the time to give us a great review and glad you enjoyed your stay with us. See you again very soon

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Caroline on 26 Mar 2019
Hi Cynthia, thank you for a perfect score! please come again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to return!
Lovely simple decor, comfy beds, 2 decks with cross ventilation, great pool with shade or sun, steps to lifeguard beach and perfect ocean waves.
Stayed 4 nights in Mar 2019
Response from Golden Riviera team on 13 Mar 2019
What a great score, thank you Cynthia for taking the time to write a review. See you again very soon

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near beach and shops. Great cafes and restaurants within a short stroll.
Stayed 2 nights in Dec 2018
Response from Sharron on 18 Dec 2018
Thank you for your great review