Beach nearby, white sand, fishing

Reviews of Broadwater Tourist Park

2 out of 5
Broadwater Tourist Park
169 Marine Parade, Southport, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 140 out of 195 reviews" "
Rating 8 - Good. 50 out of 195 reviews" "
Rating 6 - Okay. 4 out of 195 reviews" "
Rating 4 - Poor. 0 out of 195 reviews" "
Rating 2 - Terrible. 1 out of 195 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Lynette

Travelled with family
Liked: Staff & service
Cabin was lovely and clean with beautiful view over the water. Will take a topper pad for the bed next time as bed was very firm. Can’t wait to go back.
Stayed 2 nights in Aug 2022

10/10 Excellent

R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large cabin, clean and tidy. Fabulous access to events in the parklands, will definitely book again.
Stayed 3 nights in Jun 2022

10/10 Excellent

Bernard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the cabins we stayed in were excellent, they weren't run down and were clean and comfortable.
Stayed 4 nights in Jul 2022

10/10 Excellent

elizabeth

Stayed 2 nights in Jun 2022

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice experience! Everything was as expected. Beautiful waterfront villa. Spent a lot of time on the front decking. So relaxing! Loved having the bus out front. Also found the new trams great to get around the Gold Coast. Found lots of nice eating places. Hope to be back soon!
Stayed 4 nights in Jun 2022
Response from Park Managers on 5 July 2022
Hi Robert Thank you for your glowing 5 star review! We are thrilled to hear you had an amazing stay with us. Our waterfront cabins are truly something else, with views of the Broadwater only meters away from the deck, it is the perfect place to unwind, relax and enjoy the view. Our park is in a great location being right on the Broadwater front, and close to public transport, local restaurant and shops it is great to hear our guests are taking advantage of the close proximity to the tram and exploring all the Gold Coast has to offer. We look forward to welcoming you back again stay soon. Kim and Paul Turner, Park Managers

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy to find and lovely location.
Stayed 2 nights in May 2022
Response from Park Managers on 5 July 2022
Hi Mark Thank you for your 5 star review! We are happy to hear you enjoyed your stay with us and found our gorgeous waterfront location lovely and our park was easy to locate. We look forward to welcoming you back again. Kim and Paul Turner, Park Managers

8/10 Good

Lesley

Liked: Cleanliness, amenities, property conditions & facilities
Great aspect and resolved an issue with a palm frond within 5mims of me reporting it.
Stayed 2 nights in May 2022
Response from Park Managers on 4 July 2022
Hi Lesley Thank you for your 4 star review! We are glad to hear you had a pleasant stay with us and our staff were quick to resolve any issues that you faced. We look forward to welcoming you back anytime. Kim and Paul Turner, Park Managers

10/10 Excellent

Makareta

Travelled with family
Liked: Cleanliness, property conditions & facilities
We thoroughly enjoyed our stay in the water view villas. The unit was well equipped, clean with very comfortable beds. Very laid back and relaxing .
Stayed 3 nights in May 2022
Response from Park Manager on 23 May 2022
Hi Makareta Thank you for taking the time to provide your feedback on your recent stay with us in one of our Waterview Cabins. We were delighted to hear you enjoyed you stay and found your stay laid back and relaxing. We look forward to welcoming you back next time. Kind Regards Paul and Kim Park Managers

10/10 Excellent

Donna

Stayed 2 nights in Mar 2022

10/10 Excellent

Catherine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed with our 2 year old and 6 month old. Cabin was clean and safe. Both kids slept soundly. 2 year old loved the beach, playground and riding his bike around. Check in and out was easy. Staff were friendly. Highly reccomend and would stay again! Thank you
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Feb 2021

10/10 Excellent

Padi, Brisbane

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and professional staff, property was clean with good facilities. Highly recommended.
Stayed 9 nights in Sep 2020
Response from Manager on 6 Oct 2020
Thank you for your feedback on your recent stay with us at Broadwater. We are delighted you found our staff friendly, they love to help in any way to help our guests have a wonderful stay. Our facilities team are amazing at presenting the park at its best, your high recommendation means a lot to us. Thank you Kim and Paul Park Managers

8/10 Good

Brad, Ipswich

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
The cabin was nice and clean, reception staff were great, the only thing I could fault was the bed it was extremely uncomfortable which can ruin your time away, we only stayed 2 nights any more than that I would of complained about the mattress.
Stayed 2 nights in Aug 2020
Response from Manager on 25 Aug 2020
Hi Brad Thank you for taking the time to share your recent experience staying with us at Broadwater. It was lovely to hear you had a great stay in the cabin, we are sorry to hear you found the mattress uncomfortable - we hope you don't mind if we follow this up with you separately via email as the mattress was replaced in July so we are keen to find out more information on the mattress. We look forward to welcoming you back next time. Regards Kim and Paul Park Mangers

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Always a pleasure staying at the Broadwater Tourist Park!
Stayed 2 nights in Aug 2020
Response from Manager on 25 Aug 2020
Hi Thank you for taking the time to share your recent experience staying with us and rating us 5 out 5. Its always great to see regular guests returning and enjoying their stays. We look forward to welcoming you back next time. Regards Kim and Paul Park Mangers

10/10 Excellent

Joe, Brisbane qld

Travelled with family and small children
Liked: Cleanliness, amenities
Awesome as always, close to everything you need shops etc. 4th time staying here. Will always come here
Stayed 3 nights in Aug 2020
Response from Manager on 25 Aug 2020
Hi Joe Thank you for taking the time to share your recent experience staying with us at Broadwater and being a regular guest of the park. It was great to hear you had an awesome stay again. We look forward to welcoming you back next time. Regards Kim and Paul Tourist Park Mangers

10/10 Excellent

Kaye, Brisbane qld

Travelled with family and small children
Liked: Cleanliness, amenities
Great park and excellent facilities. Staff are so friendly and helpful. They are constantly cleaning and sanitising everything. Our waterfront cabin was perfect - Absolutely spotless and had everything we needed. We couldn’t recommend this park highly enough. Thanks for a great stay. Mike and Kaye Cronin and family
Stayed 2 nights in Jul 2020
Response from Manager on 25 Aug 2020
Hi Mike and Kaye Thank you for taking the time to share your experience when you stayed with us in July. We were delighted to hear your wonderful comments about your stay and your high recommendation. Thank you especially for recognising our hard working staff they love to do everything they can to assist our guests in having a fantastic stay. We look forward to welcoming you again. Regards Kim and Paul Tourist Park Mangers

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Jun 2020
Response from Broadwater Team on 30 June 2020
Thank you for giving us a 5 Star Review!

10/10 Excellent

Joe, Brisbane

Travelled with group
Liked: Cleanliness, amenities
Great spot, high recommended. Its the 4th time staying there. Always come back
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Management on 30 Jan 2020
Thank you for giving us 5/5 stars we look forward to welcoming you back again soon Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from Management on 30 Jan 2020
Thank you for giving us 5/5 stars we look forward to welcoming you back again soon Kind Regards

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing park, great staff, very clean and close to everything wold definitely stay here again
Stayed 7 nights in Jan 2020
Response from Tourist Park Manager on 19 Jan 2020
Hi Michelle Thank you for taking the time to share your experience staying with us at Broadwater. We are were delighted to hear you found the park amazing and would like to stay again, we look forward to welcoming you when you do. Regards Kim and Paul Turner Tourist Park Managers

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Tourist Park Managers on 3 Dec 2019
Hi Thank you for taking the time to rate your stay with us, we look forward to welcoming you back next time. Regards Kim and Paul Turner Tourist Park Managers

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful little cabin full of what you need Amazing ammenities and very clean Staff were lovely Close to heart of gold coast but still far away enough to get peace and quiet with a young family
Stayed 5 nights in Nov 2019
Response from Kim and Paul - Tourist Park Managers on 17 Nov 2019
Hi Thank you for taking the time to share your experience on your recent stay in one of our Cabins. We are pleased to hear you found them well equipped and very clean and our location well suited to young families. We look forward to welcoming you back next time

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Tourist Park Manager on 17 Nov 2019
Hi Thank you for rating your stay with us 5 out 5, we are delighted you had a great stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Such an awesome place to stay. Thank you! Thoroughly enjoyed the villa.
Stayed 4 nights in Oct 2019
Response from Tourist Park Manager on 8 Nov 2019
Hi Thank you for taking the time to share your recent experience staying with at Broadwater we were delighted to read you found us an awesome place to stay - we hope to see you again soon. Regards Kim and Paul Turner Tourist Park Managers

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
The park is fabulous! So much room for families. Clean and tidy with many facilities. Our cabin had everything we need and was very clean. We will come back.
Stayed 2 nights in Oct 2019
Response from Tourist Park Manager on 2 Nov 2019
Hi Thank you for taking the time to share your experience of your recent stay with us and giving us a 5 star rating and calling us fabulous. We are delighted to hear you will be back and that you found your cabin was clean and roomy and that it had everything you needed. We look forward to welcoming you back next time. Regards Kim and Paul Turner Tourist Park Managers

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful location, on the water and close to Australia Fair etc. The cabins were fantastic and very comfortable, modern and clean with a great kitchen, living area, nice bathroom which was bigger than some, comfortable beds and a great outside furnished area complete with our own barbeque and sink. We would highly recommend this place, we could not fault it in any way.
Stayed 3 nights in Oct 2019
Response from Park Manager on 29 Oct 2019
Hi Jane Thank you for taking the time to share your recent holiday experience at Broadwater and your 10 out 10 rating and recommendation. We are pleased to hear you found the cabin very comfortable and modern with an ideal set up - the outdoor deck and BBQ's are a much loved feature for a relaxing time away. We look forward to welcoming you back for another wonderful stay in the future. Regards Kim and Paul Turner Tourist Park Managers

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing view from waterfront cabins, friendly staff and the children’s bouncing pillow was enjoyed so much by our children. The pools were a great temperature and the bathroom facilities were very clean and well equipped.
Stayed 2 nights in Oct 2019
Response from Park Managers on 29 Oct 2019
Hi Thank you for taking the time to share your recent holiday experience at Broadwater. Our waterfront cabins offer such an amazing view over the broadwater. We are pleased to hear your children loved the bouncing pillow and pools and thank you for your lovely comments on our staff and cleanliness of the bathroom facilities - we will pass on this feedback to them. Regards Kim and Paul Turner Tourist Park Managers

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved watching the duck family at play including little ducklings.
Stayed 3 nights in Oct 2019
Response from Tourist Park Managers on 29 Oct 2019
Thank you for your 5 Star review. So pleased you got to enjoy some of the wildlife we have at Broadwater. We look forward to welcoming you back next time. Regards Kim and Paul Turner Tourist Park Managers

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful & friendly & accommodating. Cabins are very clean. Whole park very tidy & clean.
Stayed 3 nights in Sep 2019
Response from Manager on 20 Sept 2019
Thank you for taking the time to leave us some feedback! We appreciate your comments about the cleanliness and tidiness of the villas and grounds, our staff work very hard to maintain our park to a high standard. I will ensure to pass on your lovely comments about our staff, it's always nice to hear positive comments. We look forward to welcoming you back next time. Kind Regards, Management Broadwater Tourist Park

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Manager on 20 Sept 2019
Thank you for the 5 stars! Kind Regards, Management Broadwater Tourist Park

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Manager on 19 Sept 2019
Hi Christine, Thank you for your rating we appreciate you taking the time to leave us some feedback. We look forward to seeing you next time! Kind Regards, Management Broadwater Tourist Park

10/10 Excellent

Ritchie, Cleveland

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
This place is awesome for the whole family. Plenty to see and do for all ages. Staff are so friendly and helpful. Stayed in one of the two bedroom villas and very satisfied. Highly recommended and will definitely be back again with the family. Thanks again Broadwater Tourist Park.
Stayed 2 nights in Sep 2019
Response from Manager on 7 Sept 2019
Thankyou for taking the time to leave us such a great review! We are delighted that your family had a great time and took full advantage of our wonderful location and facilities! We appreciate your recommendation and we look forward to seeing you next time you're on the Gold Coast.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, kids loved fishing off the front of our villa. Was close to lots of restaurants
Stayed 2 nights in Aug 2019
Response from Manager on 31 Aug 2019
Thank you for taking the time to leave us a review, we appreciate your feedback and love hearing the positive comments! The waterfront villas are amazing, so close to the water! We are glad you made use of our location, we are lucky to be in such a convenient location with Australia Fair just down the road and restaurants all around us. We look forward to welcoming you back next time! Kind Regards, Management Broadwater Tourist Park

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cabin had everything we needed. We loved the location, the friendliness of the staff and just the general happy feeling of the park. We only stayed a weekend but would love to stay longer. My kids were entertained with the heated pools, nearby parks and the water front.
Stayed 2 nights in Aug 2019
Response from Manager on 19 Aug 2019
Thank you for your 5 star review, we appreciate your feedback! We are thrilled to know that you were able to enjoy so many of our facilities and our location and are pleased to know that your experience was great! We look forward to welcoming you back next time, hopefully for longer!! Kind Regards, Management Broadwater Tourist Park

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was fab and as expected, room was a little dated but didn’t bother us. Single mattress in bunk wasn’t to standard and exhaust fans required in bathroom. Everything else was great kitchen and BBQ all great
Stayed 5 nights in Aug 2019
Response from Manager on 17 Aug 2019
Thank you for taking the time to leave us a review. We appreciate your comments as without our guests telling us about these things we sometimes would never know! We are glad to hear you enjoyed your stay with us and made use of our facilities and location. We look forward to seeing you next time! Kind Regards, Broadwater Tourist Park

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't fault this Park, Everything was great.
Stayed 4 nights in Aug 2019
Response from Manager on 13 Aug 2019
Thank you so much for your positive feedback, we appreciate you taking the time to leave us this review. We are pleased to hear you had a great time during your stay with us and look forward to welcoming you back next time! Kind Regards, Broadwater Tourist Park

8/10 Good

Anon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The park advertises free WiFi but I was unable to connect to their WiFi the entire weekend. When I asked for help I was handed a piece of paper and asked to call the number of the company ‘freedimnet’ whereby I was on hold for long enough for me to just hang up. Therefore, there was NO WiFi availability and no help from onsite staff. The response was ‘it’s an external provider’. So we can’t help! I also didn’t like the fact I could MEL cigarette smoke from someone camping close to our site. These places need to ban smoking to protect those with allergies, asthma and those coming for fresh air.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was except could have done with extra blankets unit was cold
Stayed 2 nights in Jul 2019
Response from Manager on 22 July 2019
Thank you for leaving us a review. We are very sorry that you were cold during your stay and apologise that the heaters and the blankets provided were not sufficient. We do offer additional blankets on request. We hope that you still enjoyed your stay and made use of all of our wonderful facilities and we hope to see you again next time you're on the Gold Coast. Regards, Management

8/10 Good

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
Location, access to beach. Water front villa. BBQ facilities.
Stayed 2 nights in Jul 2019
Response from Manager on 14 July 2019
Thank you for your review and comments. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent, the hot water to our unit took forever and was luke wam at best tho, mattresses were hard, and had to wash a few dishes before use but that would be the only things I could pick on so that is really great. The staff are lovely, the grounds well kept. the kids loved the park, I enjoyed my experience gere abd would definitely come back and reccommend here as a place to stay.
Stayed 2 nights in Jun 2019
Response from Manager on 25 June 2019
Thank you for taking the time to leave us a review, we appreciate your feedback. We are terribly sorry that you experienced issues during your stay, we always want our guests to have the best experience possible and will do whatever we can to ensure this. We have organised a plumber to fix the hot water and ordered a new mattress for the queen bed. Normally the housekeepers are extremely thorough as we set very high cleanliness standards and we are sorry that we fell short on this occasion. I'm glad that you and your family still had a great stay and took advantage of our facilities and we appreciate your recommendation and look forward to seeing you again. Regards, Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Broadwater, beach, shopping and amenities
Stayed 3 nights in Apr 2019
Response from Manager on 29 Apr 2019
Thank you for your review! We appreciate the feedback and we look forward to welcoming you into the park next time!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accomodation, really good park but could do with more things to do for the children. Wonderful staff.
Stayed 3 nights in Apr 2019
Response from Manager on 13 Apr 2019
Thank you for your review! We appreciate you taking the time to leave us a review! You must have left just before the holiday activities started as we now have activities almost every day. We always pack the school holidays with a lot of kids activities, however do not do much outside of the holidays. We hope that the kids enjoyed all the other facilities in the park, like the Jumping Pillow, playground, pools, games room and pedal bikes. We look forward to welcoming you back next time you are here. Kindest Regards, The Broadwater Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The location was great for water play and access to attractions.
Stayed 2 nights in Mar 2019
Response from Management on 16 Mar 2019
Thank you for your review! We are glad that you enjoyed your stay and our location! We look forward to welcoming you back next time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay there was pleasant with great water views
Stayed 2 nights in Mar 2019
Response from Manager on 11 Mar 2019
Thank you so much for your review and we are pleased to hear you enjoyed your stay! We look forward to welcoming you back to the park next time!

8/10 Good

TIM

Liked: Cleanliness, staff & service, property conditions & facilities
Nice for a family weekend.
It was pretty good. We were there for a racing regatta. The kids enjoyed the jumping pillow and scootering around. The only draw back was we couldn’t get the internet signal in the villa on the edge of the park. Other than that it was all good.
Stayed 2 nights in Feb 2019
Response from Manager on 18 Feb 2019
Hi Tim, Thank you for taking the time to leave us a review, we really appreciate it! We are glad your kids enjoyed the jumping pillow. I hope they also had fun in the pools and in the games room! We apologise about our internet, we actually had a technician out yesterday to fix some of the problems with the wifi, so hopefully it will have improved next time you visit. We look forward to welcoming you back next time! Kind Regards, The team at Broadwater

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2019

10/10 Excellent

sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome location
perfect casual location ,easy access ,parking ,friendly staff ,relaxed &convenient
Stayed 2 nights in Jan 2019
Response from Manager on 4 Feb 2019
Thank you for this amazing review! We really appreciate your feedback and are so pleased to hear you enjoyed your stay! We look forward to welcoming you back next time!

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2019
Response from Manager on 21 Jan 2019
Thank you for your rating :)

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great location and friendly reception
Stayed 7 nights in Dec 2018
Response from Manager on 8 Jan 2019
Thank you so much for your 5 star review!! We are pleased to hear that you enjoyed your stay!!