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"The hotel is beautiful, and the staff were very kind and respectful. We stayed in Casa 6, with our 8 and 4-year-old kids. They loved the water park and the playground. Would recommend water shoes for the water park. The pool in the main lobby was closed. We didn't use any of the other pools (near Casa 3) due to the smell of the Sargassum (would not recommend staying in Casa 3 for now). All the à la carte restaurants were delicious. I suggest making reservations for the restaurants as soon as you make the reservations for the hotel (they get booked in advance). The buffet near Casa 5 is hit or miss; the buffet in the Lobby is better. The selection of alcohol is very good, but they use concentrate for all their juices, which brings cocktails down. I don't understand why they don't use real Lime. The transportation between the houses is not as frequent as they report it, especially during "peak hour" (Before and after shows); but the walk is 15 min at the most between the main Lobby and Casa 6. The rooms are nice, quiet, and clean. We loved our stay and likely would go again. "

"Buffet constantly running out guacamole. No bacon, only turkey bacon. "

"Our stay was excellent! We opted for a Family Select swim out room and it was totally worth the upgrades. Our son woke up every morning and swam first thing while we ordered room service for breakfast. The beach was not crowded at all and the staff was so accommodating and welcoming. The facility was super clean and I felt like a royalty! It was our beat vacation by far. "

"We had a wonderful stay at Catalonia Royal Tulum. The hotel itself was very clean, and one of our absolute favorite parts was the walk from the main area to the pool and beach—it’s a beautiful jungle path that really makes the experience feel unique and peaceful. Along the way, we saw lots of coatis, which were so fun and added to the whole nature vibe. The restaurants were very good overall, and we upgraded to the Privilege package, which was definitely worth it—especially for access to the Bloved restaurant, which we loved. The beach was absolutely beautiful. We spent so much time just sitting, relaxing, and enjoying the view. The breakfast buffet was also a highlight—very expansive with tons of options, so there was always something for everyone. The only downside for us was the amount of smoking throughout the resort. Unfortunately, we often couldn’t leave our balcony door open because of the cigarette smell, and it was noticeable in many areas. It’s a bit of a drawback, especially in such a stunning natural setting. Overall, a great stay with beautiful surroundings, good food, and a relaxing atmosphere—with just that one area for improvement."

"Clean property and well maintained. Staff was attentive but English was tough for some of the staff workers. Pool bar was slow and there is no drink service at the beach. Entertainment was great but the restaurants left you hungry still. Overall a great hotel which we will visit again. Pools were amazing and not crowded. "

"The rooms were clean. Some staff was friendly and others were rude. The resort has plenty of room and lots of things to do. A couple of things that need improvement were being able to make reservations at the restaurants. We could not get into one the whole time we were here. We ate at the buffet. And the pools need to be open later than 6 pm. I would definitely return as for the most part it was a great trip"

"The rooms were good and the food was excellent. The heavy pressure sales for membership however took a good 3-4 hours of our day. "

"yes there were activities for all ages"

"The pool was amazing, the staff super friendly! The food was serve very fast and was always delicious. The staff of entertainment was perfect. Thank you so much! My dog was with me and they were very open about it, thank you! "