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"Yes"

"Nice property, but a couple of things that could help, calling and talking to someone is sometimes impossible, i left a jacket on a Sonesta airport shuttle , just getting a reply to a email seemed a monumental task, with no reply if they could or could not find it. The description of where the shuttles pick people up could be much better, even a simple picture of a typical location would help."

"Good "

"The hotel was close to the airport making it so convenient to catch my flight. Staff was very friendly and helpful. Good restaurant downstairs."

"I enjoyed my stay at the Freehand. The staff was super friendly and helpful, and the location is perfect. The prices can't be beat, so this will be my only choice when visiting DTLA."

"Great staff. Clean room"

"A/C could improve a little for our liking "

"Clean room, staff was friendly, breakfast was amazing "

"This hotel has gone downhill. On my 6 day stay I was limited to towels due to shortage. The first rooms were assigned had a broke bathroom fan that made an awful sound. I requested a new room. The shower in the room had a clog. They were able to fix it but the smell was awful. The couch had residue of some kind. The breakfast was always so over crowded I could never find a seat for my group of 5. We ate out. I use to love staying here. I doubt I’ll be ever going back. "