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"An amazing, helpful team. I stayed overnight with my daughter after hip surgery as I was flying home to the South Island. The accessibility room was perfect. A wheelchair was provided. The beds are super comfortable with lots of pillows. No requests were an issue. Thank you for a perfect stay."

"Cost a lot for a hotel without pool or spa. And has a 2% surcharge on top of the room price."

"Great location, the hotel is slightly old, I can’t close the bathroom door. "

"Reception staff were very friendly and informative. The room on the 11th floor was smart, stylish and spotless with great views of the Harbour and Sky Tower. I would definitely stay there again when visiting Auckland and will be recommending this hotel to friends and family. "

"The entire staff is it extremely accommodating and polite and efficient. Special shout out to the folks that have all the baggage has that was done so nicely. I would recommend this hotel in central business district to anyone visit ting Auckland as it is convenient too many things and almost everywhere by Uber Inexpensively."

"Clean room, had everything we needed. Check in was perfect, staff member was spot on."

"The room is big, well furnished. and comfortable. The location is excellent, close to the harbor, and quiet. The staff is helpful."

"Poor customer service- my partner was dismissed and turned away. His phone was taken from him for ID processing and he was mistreated. We are deeply disappointed in the service- and to be offered no compensation apart from an “upgrade next time we stay” dissappointing. We will not be staying again and reccommend somewhere else for better customer service. "

"Very nice hotel and views"