Maroma Hotels, Playa del Carmen

"The room was spotless, the staff was very friendly, the drinks and the food were perfect, I really enjoyed my time there, thanks to all the people who serve there, they are fantastic, and the place is gorgeous."

"I have stayed at a few Secrets and was beyond impressed with this location! The staff were absolutely fantastic as well as every single bite of food… And we ate a lot!! The entertainment never slowed down, but it never fell over overwhelming. We had the perfect balance of relaxation and excitement I highly recommend upgrading to a preferred suite as the amenities are worth the extra cost (this goes for all Secrets). The room was perfection (added bonus: we randomly got upgraded to a PH suite!!) and the turndown service didn't waste any time. Our room was immaculate from beginning to end The beach was stunning! Even with it being a red flag during our stay, the seaweed was kept to a minimum which was great. I've stated places where they did not keep up with it, and the smell can definitely ruin the atmosphere. The entertainment shows were also absolutely incredible! It felt like we were at a live AGT show. If you are looking for an all-inclusive stay that takes care of you without the hassle of planning. I highly recommend Secrets, Maroma! "

"Everything from begging to end was amazing."

"So much to do at the resort, staff was great. We were disappointed with the food the first two nights at the Italian and then Mexican restaurants, but every meal afterwards was very fantastic, especially the Christmas buffet. Cleaning staff was great, the hotel is beautiful and the gym is great as well. "

"We stayed at Paradisus Playa del Carmen and had an excellent experience overall. The resort truly deserves five stars. Our room was spotless, and housekeeping was outstanding. Every day while we were out, the staff cleaned the room, refreshed the bed sheets, and made it feel like the first day again. The pool area was very clean, well organized, and never felt crowded. Poolside service was attentive, and the drinks were high quality. The pool buffet and lunch options were delicious, with great variety and fresh ingredients. Chefs and staff clearly cared about food quality and presentation. The main buffet was open from morning until late evening and offered a wide selection. In addition, there were several specialty restaurants with very good food, and reservations were generally manageable. The beach area was clean and relaxing, with towels, a beach bar, and activities like kayaking included. Entertainment and shows were enjoyable and added to the overall experience. A few small cons: shows were held in different locations each night, so following the schedule was sometimes confusing. Also, some restaurants closed briefly between meal times, and the main pool and pool bar closed around 6 PM, which felt early. Bars in family areas also closed around 10–10:30 PM. Overall, these were minor issues in an otherwise fantastic stay. We would happily return and highly recommend this resort. Booking through Expedia was smooth, and staff professionalism made the vacation stress free."

"Enjoyed and relaxed! Nice family hotel. The jaguzii in my room was sooooo nice to us! Perfect holiday. Thank you. "

"Staff service some of the best I have ever experienced. Some quirks and sounds like the resort is doing less than they used to. Food was good, drinks were good. Day time entertainment is great, night is only landshark.."

"Clean, friendly, helpful, family friendly! We absolutely loved everything and could not have asked for a better getaway. Can not wait to go back!!!!"

"Great staff"