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Hideaway at Royalton Riviera Cancun Resort & Spa - Adults Only - All Inclusive

Photo gallery for Hideaway at Royalton Riviera Cancun Resort & Spa - Adults Only - All Inclusive

Featured image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools, pool umbrellas, pool loungers

Overview of Hideaway at Royalton Riviera Cancun Resort & Spa - Adults Only - All Inclusive

Hideaway at Royalton Riviera Cancun Resort & Spa - Adults Only - All Inclusive

4.5 out of 5

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500

Explore the area

  • Popular LocationXoximilco12 min drive
  • Popular LocationCancun Country Club18 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)19 min drive
  • Popular LocationPetempich Bay23 min drive

Choose dates to view prices

About this area

Puerto Morelos

Located in Puerto Morelos, Hideaway at Royalton Riviera Cancun Resort & Spa - Adults Only - All Inclusive is next to a golf course and on the beach. The area's natural beauty can be seen at Costa Occidental de Isla Mujeres National Park and Playa Coral, while Cancún Underwater Museum (Punta Nizuc) and Tequila Museum are cultural highlights. Xoximilco and Crococun Zoo are also worth visiting.

What's nearby

  • Xoximilco - 12 min drive
  • Crococun Zoo - 18 min drive
  • Cancun Country Club - 18 min drive
  • Ventura Park Cancun - 19 min drive
  • Petempich Bay - 23 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • Gourmet Marche — 1 min walk
  • Zen | Japanese Cuisine — 1 min walk
  • Los Caporales - 15 min drive
  • Los De Pescado - 15 min drive
  • Starbucks - 15 min drive

About this property

Hideaway at Royalton Riviera Cancun Resort & Spa - Adults Only - All Inclusive

Adults-only beachfront property
Catch some rays at the beach or spend the day relaxing at Hideaway at Royalton Riviera Cancun Resort & Spa - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 10 restaurants. All 343 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Free wired Internet and furnished balconies are standard, as are plasma TVs with cable channels.
Hideaway at Royalton Riviera Cancun Resort & Spa - Adults Only - All Inclusive offers 343 forms of accommodation with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch Plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include indoor tennis courts, a health club and a spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Royal Spa has 11 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 10 restaurants and 1 coffee shop/cafe
  • 4 beach bars, 2 poolside bars, 5 bars/lounges and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 3 indoor tennis courts
  • 2 outdoor pools
  • Designer shops
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Scuba diving
  • Shopping
  • Snorkelling
  • Hot tub

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Business centre
  • Conference centre
  • Meeting rooms 6

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 8 casino gaming tables
  • 12 casino slot machines
  • Beach towels
  • Casino
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • 49-inch plasma TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express and cash

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 501 out of 976 reviews
5 - Excellent 51%
Rating 4 - Good. 226 out of 976 reviews
4 - Good 23%
Rating 3 - Okay. 114 out of 976 reviews
3 - Okay 12%
Rating 2 - Poor. 70 out of 976 reviews
2 - Poor 7%
Rating 1 - Terrible. 65 out of 976 reviews
1 - Terrible 7%

4.4/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

3/5 Okay

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
So I’ll be very clear for this resort. All the five star reviews are from people who don’t travel very often and save up to go on a trip, nothing wrong with that I’m just not one of those people. I travel 2-4 times a year etc and would never recommend this property. Let’s start off with the beach, it’s no clear water at all at this beach actually there is nothing clear in sight. All water Murkey with seaweed everywhere, the beach amenities were not well attended to at all. Check in was offull made a reservation for a presidential suite 6 months in advance was givin the worst one on the site, facing a construction site as well as garbage etc etc, the staff was the only good part of our stay, I’ve been to other all inclusive resorts in Cancun and they always went out of their way to get you drinks etc etc, this place was a daily hastle to track down the few bartenders etc etc, worst part of the resort the bugs, my legs came back looking Iike I had a disease. This resort is cheap from head too toe hense the pricing compared to other resorts. The diamond club only restaurant was prolly the worst food I had, and they allow kids at the diamond club pools etc. I’d recommend this place for people who can’t afford better places cause it’s not terrible just not for your frequent traveler because you will have the same experience I did.
Stayed 5 nights in Sep 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too far out and too expensive to go out shopping taxis were way too expensive
Stayed 6 nights in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is huge and its a beautiful location, the rooms, restaurants were always clean, what i didnt like was the seaweed in the beach there was alot of it but we ended up finding a much cleaner beach to visit
Stayed 4 nights in Sep 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people that work there are the best friendly and hard working people.
Stayed 7 nights in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this resort and will definitely be returning. The food alone was exceptional! Property was extremely well kept abs staff were very friendly and accommodating.
Stayed 2 nights in Sep 2021