Lenaghan Hotels, Newcastle

"The hotel was generally very good. The staff were helpful and quick to respond. The breakfast was nice with a great view over the harbour. Our room looked out over the harbour - worth the extra money if you like watching the goings on of a busy port. And it’s well located for dining, shopping etc. The only downside was the room was a little tired and dated, showing signs of wear and tear - a few dents and scratches here and there, a window sill with signs of water damage, the shower was the type where you stand in the bath etc. The hotel had signs up, advertising that the rooms were getting a make-over, but ours hasn’t had that. Hence four stars instead of five. Also, the only parking options provided by the hotel was $35 per day valet parking. There are small car parks nearby, but they required sign-up to an app and it wasn’t clear what price they were, so we just used the valet parking - something to keep in mind when calculating the cost of the room if you arrive by car."

"The property location is great. Facilities were really good. Lots of things for couples or families. Breakfast was lovely and great coffee. We really enjoyed our stay and will definitely go back. "

"Reception staff great. No problems with car parking. Suggest a written compendium for guests who do not have mobile phones or incorporate onto TV network. Breakfast good, coffee great."

"Clean room, great location. But poor check in experience, no communication/ room number received as booked through Expedia. I had to call them myself to get everything…."

"Slight mix up on check in. They had me booked for 2 rooms despite only booking 1 but the staff assured it would be taken care of. Good hotel close to nearby football stadium, pubs and clubs. Had everything I needed for the night."

"No pay tv although the listing said it was available. I couldn’t cast from my phone to the tv as the tv wasn’t compatible and needed to update the server. Contacted staff and they were no help at all regarding this."

"Would of been nice to include a free breakfast "

"Great modern hotel, close to the harbour and CBD, Breakfast has a fair selection of foods and the Bar area was good."

"Best hotel with magnificent views that can be enjoyed from the comfort of your bed in ocean view room. Very friendly and helpful staff, would definitely visit again and recommend others."