Apartments in Keramas

"Room was spacious and really clean. The staff were really pleasant and helpful. Breakfast excellent. Lots of choices and all fresh and well prepared. Travelled with small children and they were happy and felt safe. Staff were marvellous with them. Thankyou for a great holiday!"

" Noisy. Checked in late and was hoping for a peaceful night’s sleep. No such luck. Families and children running around the corridors at 11pm; people slamming doors and then not exactly quiet at 6am. Less of an issue as we also needed to be up early, but very frustrating, nonetheless. Staff were friendly and welcoming Pleased I’d only booked one night. Do not recommend. Very disappointed "

"Breakfast and the pool was amazing good...already thinking of planning another trip"

"Our room was amazing. Very clean, spacious, modern. Staff the most friendliest people. The only thing I wish they offered were more health and wellness services: sound baths, meditation , and yoga classes. "

"Staff were amazing! Rita was the first to welcome us, and she was amazing throughout. I don't know how she does that, but with so many people, she remembers guests' names. Breakfast was fantastic! Yunita, the F&B manager was great, and she gave us good recommendations too. Rooms were gorgeous (even though we only slept there) and Mastra (who was looking after our room daily) was funny and proactive. The pool bar staff were brilliant. We can't fault anything there. Loved our stay and would surely come back. "

"We were so excited to return to Bali after many years and choose The Stones Hotel again. It did not disappoint, amazing location, service and staff. I need to call out Dyna who was absolutely amazing not only with our check-in but daily chats and an extended check out to ensure there was no gap before our flight, we hope you enjoy our gift Dyna!!! This place has always had the best breakfast in Bali and the best pool and staff, thank you. We will be back soon x"

"Mucha humedad, en las habitación, y un poco de moho, en el baño, todo lo demás excelente "

"My husband and I loved our room. It was clean and reasonably sized. The shower was very large and fully enclosed hence no water all over the floor when you’ve finished, which is usually the case in a lot of Bali hotels! So nice to step out onto a dry floor! The breakfast was yummy, lots of choice and fresh, well presented food! Staff were so polite and friendly and very accommodating! Air conditioning worked well! The pool is well maintained and very relaxing. Located in a good area, close to lots of shops and amenities. Very close to airport. Saves long journeys to and from the airport. Our only complaint was it’s located next door to a large church. We could hear a mixture of singing & voices talking which was extremely loud due to being broadcast over a loud speaker! This happened the day we arrived and went on for about 4-5 hours non stop and on the Thursday before Easter it went from lunchtime till 11.45 pm, approx 12 hours!! It’s not the hotels fault but unfortunately it was hard to escape it. We closed our doors to the balcony but we could still hear it. We would stay there again but not on Sundays or whenever there are religious sermons happening! "

"Spoke to Expedia rep before check in, they assured we can check in 2 hours early; however, at the property they point blank declined the Expedia rep’s conversation and said it is inaccurate despite showing screenshots. Later on, while ordering food inside the pool, they refused and said there is no security deposit for the room; whereas, upon check in the staff never requested one. Then after walking bare feet from the pool to the reception, they said the security deposit can not be done on Apple Card as it will be deducted. Then after further walking bare feet from the reception to the room and back to get cash, the reception refused to take US Dollars and did not offer a currency conversion as it was “Sunday.” The reception staff then instructed us to walk even further barefoot to Bali Collection and get currency exchanged to put the security deposit which once again, they never asked for at the time of check in. Despite multiple complaints to the hotel management, no apology has been received for this terrible inconvenience. "