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"One of our two rooms didn’t have any area to section off our luggage. There was no way to access front desk via hotel telephone. This place felt like paying for a hotel experience and instead receiving a hostel experience. Yes, the hotel is very nicely designed but the basic room upkeep does not match. I should have someone coming to the room to make sure there’s soap in my bathroom when there was none for my time there, the trash wasn’t taken out so I would have to try and find a trash can in the lobby (there was one) to throw away simple things because no one came to empty out the can until my second to last day did I receive a cleaning service. "

"I love this hotel. Location, price, square footage."

"Outstanding Property, staff was excellent extremely helpful."

"Needs an upgrade, showing its age. Good location, friendly staff"

"Fabulous hotel. Would highly recommend."

"left early, no chance to eat breakfast"

"Perfectly serviceable stay for a few days in London. Clean, extremely excellent location. Recommend. "

"Clean room, good size, nice bathroom "

"Had a wonderful stay at The Cumberland Hotel. The staff were very friendly, welcoming, and always ready to help. The breakfast was excellent with plenty of fresh and tasty options every morning. The hotel was also very clean, and the rooms were well maintained. Great location and overall a very comfortable experience. Would definitely stay again!"