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"You must pay the extra for a river view room... Wow! At night it's incredible. Staff very friendly and helpful and thought it was a good price for London especially with the view "

"Everything was great until they charged me and 89 pound early check in fee which I was never aware of then at check out they said they took it off the bill then I got charged"

"Rooms were clean, bed comfortable, staff efficient and helpful, and the breakfast was good."

"Very nice hotel, breakfast buffet was really good"

"Breakfast was wonderful"

"Best breakfast ever! The staff are efficient and friendly, everyone says hello. For a hotel of this size, the system for settling and serving guests for breakfast was impressive. Room was well appointed and comfortable.I was even upgraded without asking. "

"I’ve stayed here a fair bit and it’s usually good but this trip was awful, they are doing renovations in the foyer and the noise was awful, how the staff can work in that I don’t know AND no warning on their website . We had a room with not hot water and then moved to one with aircon not working, the second room was really badly maintained. Terrible stay this time!"

"Excellent location across the Thames from Westminster and Big Ben. Located near Waterloo station for easy access to the Underground."

"There was a passenger drop off fee that was not mentioned prior to booking… Which felt a little excessive. The walk to the airport was easy, the shop in the hotel was closed, when it said, it should’ve been open. The bed was nice, but the shower didn’t have great pressure."