Cave and Basin District Hotels, Banff

"Very clean and cozy"

"Beautiful views"

"Was very happy with the location breath taking views, great staff, loved the outdoor hot tub and coffee and breakfast at Sudden Sally! Thx for a great first time stay in Banff!"

"Staff was helpful. Location was convenient. Coffee bar was great"

"Fantastic stay! Loved the fireplace, enjoying a coffee on the deck and the restaurant was delicious. Highly recommend"

"awesome experience"

"The room was clean, good size bathroom with a modern glass door shower. However, the HVAC system in the room was making a noise on our first night. Since we have HVAC at home, my husband (who is very mechanical) checked the HVAC and the (washable) filters were completely blocked with black build-up dirt. He washed the two filters in the shower and we told the girl at check out, asking her to relay this to the Management. Secondly, their underground parking was unavailable for the two days we stayed there due to maintenance work. The front desk were only aware it would be unavailable on the second day, so we paid for underground parking and then found it was blocked off. They refunded the parking fee, but Expedia says their is 'limited self park' suggesting there is some at street level, but there is no parking. Street parking is about $7.50 per hour. Other than that, the on-site restaurant was fairly good, the hot tub area was clean and in good shape, the beds were comfortable.. The hallways look tired and could use updating and the carpet in the room should be changed to a non-carpet surface. Housekeeping did not make up our rooms because (strangely) they have a door tag that says "Out exploring" which is the indicator housekeeping uses to make up rooms. If you don't display the sign, they do not enter to make up the room. This is the only hotel that I know of that does not make up a room unless you hang a sign out to say you are out of the room."

"good budget hotel!"

"It was very nice property. Lots of amenities."