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Moose Hotel And Suites

Star Rating
3.5 out of 5

Photo gallery

Featured image
Indoor pool
Indoor pool
Indoor pool
Terrace/patio

Guest reviews

4.7 out of 5 Exceptional
1,563 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Pet Friendly
Air conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitiser provided
Personal protective equipment

Map

345 Banff Ave, Banff, AB

Explore the area

Popular LocationBanff National Park Information Centre2 min walk
Popular LocationBanff Lake Louise Tourism Bureau2 min walk
Popular LocationCanada House Gallery6 min walk
AirportBanff, AB (YBA)7 min drive

Choose dates to view prices

  • Superior Hotel Room 2 Queen

    Photos of Superior Hotel Room 2 Queen

    4.7/5 guest room rating

    Room amenities

    • 31 sq m
    • Sleeps 4
    More detailsSuperior Hotel Room 2 Queen

  • Superior One Bedroom Suite 2 Queens

    Photos of Superior One Bedroom Suite 2 Queens

    4.8/5 guest room rating

    Room amenities

    • 46 sq m
    • Sleeps 4
    More detailsSuperior One Bedroom Suite 2 Queens

  • Rooftop 1 Bedroom Suite

    Photos of Rooftop 1 Bedroom Suite

    4.9/5 guest room rating

    Room amenities

    • 50 sq m
    • Sleeps 3
    More detailsRooftop 1 Bedroom Suite

  • Rooftop 2 Bedroom Suite

    Photos of Rooftop 2 Bedroom Suite

    4.8/5 guest room rating

    Room amenities

    • 75 sq m
    • Sleeps 6
    More detailsRooftop 2 Bedroom Suite

  • Superior King Hotel Room

    Photos of Superior King Hotel Room

    4.7/5 guest room rating

    Room amenities

    • 31 sq m
    • Sleeps 2
    More detailsSuperior King Hotel Room

  • Superior One Bedroom Suite 1 King

    Photos of Superior One Bedroom Suite 1 King

    4.9/5 guest room rating

    Room amenities

    • 46 sq m
    • Sleeps 3
    More detailsSuperior One Bedroom Suite 1 King

About this area

Banff

Located in Banff, Moose Hotel And Suites is in the city centre. Upper Hot Springs and Banff Springs Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Banff Gondola and Tunnel Mountain. Enjoy the area's slopes with cross-country skiing and snowboarding, and don't miss out on the snowshoeing and snow tubing. Our guests love the hotel's central location.

Map
Popular Location

What's nearby

  • Banff National Park Information Centre - 2 min walk
  • Banff Lake Louise Tourism Bureau - 2 min walk
  • Canada House Gallery - 6 min walk
  • Central Park - 10 min walk
  • Whyte Museum of the Canadian Rockies - 11 min walk

Getting around

  • Banff Station - 8 min walk
  • Calgary, AB (YYC-Calgary Intl.) - 93 min drive

About this property

Moose Hotel And Suites

3.5-star spa hotel, walk to Banff National Park Information Centre
This smoke-free hotel features a full-service spa, a restaurant and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site. All 174 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and flat-screen TVs with cable channels. Room service (during limited hours), premium bedding and free local calls are among the other amenities available to guests.
Moose Hotel And Suites offers 174 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and coffee/tea makers. Beds feature premium bedding. 40-inch Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Meadow Spa & Pools has 9 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a spa tub.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Electric car charging station
  • Ski shuttle nearby

Food and drink

  • Full breakfast available for a fee 6:30 AM–11 AM on weekdays and 6:30 AM–1 PM on weekends: CAD 8.00-20.00 for adults and CAD 8.00-20.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 2 hot tubs
  • Bike hire
  • Fitness centre
  • Full-service spa
  • Golf
  • Indoor pool
  • Sauna

Family friendly

  • Dry-cleaning service
  • Indoor pool
  • Laundry facilities
  • Fridge

Conveniences

  • ATM/banking services
  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • 24-hour business centre
  • 2 meeting rooms
  • Conference space (2000 square feet)

Outdoors

  • Firepit

Spa

  • 9 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

More

  • Access via exterior corridors
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Safe

Policies

Check-in

Check-in between 4 PM and 2 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 25 per pet, per night
Dogs and cats only
2 per room (up to 50 lb/23 kg)
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CAD 8.00 and CAD 20.00 for adults, and CAD 8.00 and CAD 20.00 for children (approximately)
  • Pet fee: CAD 25 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include a fire extinguisher and a smoke detector
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-out is available

We should mention

Only registered guests are allowed in the guestrooms
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Frequently asked questions

Can I cancel my reservation for free at Moose Hotel And Suites and receive a full refund?
Yes, Moose Hotel And Suites offers free cancellation on select room rates, because flexibility matters! Please refer to Moose Hotel And Suites cancellation policy on our site for more details about any exclusions or requirements.
Does Moose Hotel And Suites have a pool?
Yes, this property has an indoor pool.
Is Moose Hotel And Suites pet-friendly?
Yes, Moose Hotel And Suites allows cats and dogs (limit 2 per room) with a maximum weight of up to 23 kg per pet. There's a fee of CAD 25 per pet, per night.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in is from 4 PM to 2 AM. Late check-in is available during limited hours.
What time is check-out at this hotel?
Checkout is at 11 AM.
Where is this property located?
Located in the heart of Banff, this spa hotel is within a 5-minute walk of Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. Banff Centre for Arts and Creativity and Banff Gondola are also within 3 miles (5 km). Banff Station is 8 minutes by foot.

Guest reviews

Overall score and ratings for Moose Hotel And Suites

4.7
Exceptional
1,563 reviews
5 - Excellent
1,156
4 - Good
324
3 - Okay
53
2 - Mediocre
24
1 - Poor
6
4.7
Cleanliness
4.6
Service and Staff
4.7
Amenities
4.7
Property condition
5.0 out of 5 Excellent
JaneAnn, BC
Travelled with partner
14 Aug. 2020
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love the view from the rooftop suite. Also the outdoor hot tubs and view. Nice to have bike rental. The coupon book was also great and saved us money.

Stayed 3 nights in Aug 2020
4.0 out of 5 Good
Erika, Vernon, BC
Travelled with family
13 Aug. 2020
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location. Clean rooms and very friendly helpful staff

Stayed 3 nights in Aug 2020
5.0 out of 5 Excellent
Verified traveller
13 Aug. 2020
    This traveller didn’t leave comments with their review
    Stayed 1 night in Aug 2020
    5.0 out of 5 Excellent
    Tim, Edmonton
    Travelled with partner
    13 Aug. 2020
    • Liked: Cleanliness, staff & service, property conditions & facilities

    Hotel location was AMAZING. Is also beautiful and saucer clean. My new place in town

    Stayed 2 nights in Aug 2020
    4.0 out of 5 Good
    Verified traveller
    13 Aug. 2020
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 2 nights in Aug 2020

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