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Overview of Moose Hotel And Suites

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Indoor pool
Indoor pool
Indoor pool
Balcony
VIP Access

Moose Hotel And Suites

3.5 out of 5

4.7/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationBanff National Park Information Centre2 min walk
    Popular LocationBanff Lake Louise Tourism Bureau2 min walk
    Popular LocationBanff Centre for Arts and Creativity11 min walk
    AirportBanff, AB (YBA)8 min drive

Choose dates to view prices

About this area

Banff

Located in Banff, Moose Hotel And Suites is in the city centre and in the mountains. Upper Hot Springs and Banff Springs Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Banff Gondola and Tunnel Mountain. Banff Park Museum and Cross Zee Ranch are also worth visiting. Enjoy the area's slopes with cross-country skiing and snowboarding, and don't miss out on the snow tubing and snowshoeing. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Banff National Park Information Centre - 2 min walk
  • Banff Lake Louise Tourism Bureau - 2 min walk
  • Canadian Ski Museum West - 3 min walk
  • Canada House Gallery - 6 min walk
  • Banff Centre for Arts and Creativity - 11 min walk

Getting around

  • Banff Station - 8 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • Earl's - 3 min walk
  • Old Spaghetti Factory - 4 min walk
  • St. James Gate - 4 min walk
  • Evelyn's Coffee World - 4 min walk
  • Grizzly House - 5 min walk

About this property

Moose Hotel And Suites

3.5-star spa hotel, walk to Banff National Park Information Centre
This smoke-free hotel features a full-service spa, a restaurant and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site. All 174 rooms provide conveniences such as fridges and coffee makers, plus in-room free WiFi and flat-screen TVs with cable channels. Room service, premium bedding and free local calls are among the other amenities available to guests.
Moose Hotel And Suites offers 174 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and coffee/tea makers. Beds feature premium bedding. 40-inch Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Meadow Spa & Pools has 9 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a spa tub.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • Ski shuttle nearby

Food and drink

  • Full breakfast available for a fee 6:30 AM–11 AM on weekdays and 6:30 AM–1 PM on weekends: CAD 8.00-20.00 for adults and CAD 8.00-20.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 2 hot tubs
  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Golf
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Fridge

Conveniences

  • ATM/banking services
  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • 24-hour business centre
  • Conference space (2000 square feet)
  • Meeting rooms 2

Outdoors

  • Firepit

Spa

  • 9 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

More

  • Access via exterior corridors
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Safe

Policies

Check-in

Check-in from 4 PM - 2 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 25 per pet, per night
Dogs and cats welcome
2 per room (up to 50 lbs/23 kg)
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CAD 8.00 and CAD 20.00 for adults, and CAD 8.00 and CAD 20.00 for children (approximately)
  • Pet fee: CAD 25 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Frequently asked questions

4.7
Exceptional
Rating 5 - Excellent. 1410 out of 1917 reviews
5 - Excellent 74%
Rating 4 - Good. 399 out of 1917 reviews
4 - Good 21%
Rating 3 - Okay. 69 out of 1917 reviews
3 - Okay 4%
Rating 2 - Poor. 27 out of 1917 reviews
2 - Poor 1%
Rating 1 - Terrible. 12 out of 1917 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in excellent condition. The room was spacious and well decorated. The front desk and restaurant were both very helpful. The hot tubs has an amazing view. They provided us with beds and dishes for the dogs. We had a wonderful stay. Would highly recommend.
Stayed 1 night in May 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and great service
Stayed 4 nights in Apr 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, upscale, and mountain unique property! The rooms are spacious, lots of windows and nice balcony. The bed is perfectly comfortable. The staff are super friendly and happy. Special shout out to Amanda (pool attendant), helpful, super friendly and very cool! I hope this industry doesn't suffer too much longer...but keep those prices down and we will keep coming to visit!
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, spacious suite. Carpet needs to be replaced. Overall stay is good.
Stayed 1 night in May 2021

4/5 Good

Liked: Cleanliness
The staff at the hotel were friendly the service was great the roof top hot tub was nice!
Stayed 2 nights in Apr 2021