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"Excellent location but not up to a Novotel standard…only one lift for over 300 rooms. A nightmare especially as the only working one broke down with myself, my granddaughter and other people in it albeit for a very short time…used fire escape and ended up in some back lane…had to ask directions to get back to the front of the hotel…told reception staff but just seemed fed up with the situation…really long walk from room to lift…door cards were cancelled a day early…overcharged for breakfasts..awaiting refund…there seemed to be no management in the restaurant. Staff tried their best and were very polite but disorganised…lack of cleanliness around the breakfast area.spilt food,coffee juice…no plates for toast, missing bacon or beans etc…although choice was good..enjoyed a well cooked evening meal… I have used many Novotel especially at Auckland airport…always excellent but this one in Melbourne needs much attention… sorry but will not use again or recommend and think twice about using the brand…"

"Great location and room was good, staff friendly."

"Nice clean room, no issues at all."

"10/10 You will have a FAB STAY HERE if you decide to choose this place! It is super modern and great location ! Rooms are very crisp & clean ! Lovely space in the lobby with great vibes. Can sit down there & have a drink with a friend or solo, or do some work on your laptop, having such friendly staff there also helps ! They really are so kind and approachable, always happy to help ! You really can’t go wrong, the only thing I’d say to be aware of is if you need housekeeping to do towels/bins , all good but they can miss your room, so just give reception a call by 16;00 if they haven’t done it, they missed mine 2 of the days even though I had the correct sign on the door. The one time I got lucky calling reception and they came to finish it, but the other day they’d already gone home. But everything there in general is just amazing, its exactly like the pictures. A great mix of every age group, solo & group travellers. You can walk everywhere if you need to but there is public transport close by if you prefer ! Can’t recommend this place enough. Will definitely stay here again ! :)"

"Nice, super quiet room facing river was beautiful. Facilities and location is great, staff very helpful and a nice buffet breakfast. The only let down was the terrible rain shower head that had no water pressure "

"Although a beautiful and historic building, my partner and I unfortunately had issues with the services provided which definitely did not meet the reputation I thought this hotel had. I did however rate this more than 2 stars due to management taking any feedback on board which made me feel heard which I appreciate. I am hoping the services and communication from staff improve for those staying in the future."

"Hotel needs a good freshen up, rooms are old and need revamping...however location is great, easy to access all of Melb CBD."

"Nice hotel "

"Close to Tram station"