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Reviews

4.7 / 5Exceptional
1,795 reviews

Amenities

  • Pool
  • Spa
  • Restaurant
  • Gym

Map

What's nearby

  • Popular Location
    Crown Casino and Entertainment Complex
    5 min walk
  • Popular Location
    Eureka Tower
    8 min walk
  • Restaurant
    Flinders Lane
    9 min walk
  • Airport
    Melbourne, VIC (MEL-Tullamarine)
    27 min drive

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Book online or call:

1800 809 285

    About this area

    Southbank

    Crown Promenade is located in Southbank. Spirit of Tasmania Ferry Terminal and Sidney Myer Music Bowl are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Melbourne Central and Queen Victoria Market. Consider Flinders Lane for a night out, and don't miss SEA LIFE Melbourne, a top local attraction.

    Popular Location

    What's nearby

    • Crown Casino and Entertainment Complex - 5 min walk
    • Melbourne Convention and Exhibition Centre - 6 min walk
    • Eureka Tower - 8 min walk
    • SEA LIFE Melbourne - 10 min walk
    • Melbourne Arts Centre - 14 min walk

    Getting around

    • Flinders Street Station - 12 min walk
    • Flagstaff Station - 19 min walk
    • Melbourne, VIC (MEL-Tullamarine) - 27 min drive

    Restaurants

    • Flinders Lane - 9 min walk

    About this property

    Crown Promenade

    Luxury Southbank hotel in Melbourne Central Business District, walk to Melbourne Convention and Exhibition Centre
    25 indoor pools, a full-service spa and a casino are available at this hotel. Additionally, a restaurant, an outdoor pool and a fitness centre are on-site. All 465 rooms feature thoughtful touches such as bathrobes and slippers, along with room service and TVs. Other amenities available to guests include coffee/tea makers, hairdryers and safes.
    Crown Promenade offers 465 forms of accommodation with a safe and coffee/tea makers. Televisions come with pay-per-view films. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Additionally, rooms include a hairdryer and an iron/ironing board. Rollaway/extra beds are also available.
    Guests can indulge in a pampering treatment at the hotel's full-service spa.

    Property amenities

    Internet

    Available in all rooms: WiFi
    Available in some public areas: WiFi (surcharge), Wired Internet (surcharge)

    Parking and public transport

    Self parking (surcharge)

    Food and drink

    1 restaurant and 1 coffee shop/cafe
    1 bar
    Room service available

    Things to do

    25 indoor pools
    Fitness centre
    Full-service spa
    Golf
    Outdoor pool
    Sauna
    Shopping
    Hot tub

    Family friendly

    25 indoor pools
    Dry-cleaning service
    Outdoor pool
    Rollaway beds available

    Conveniences

    Lift
    Front-desk safe

    Guest services

    24-hour front desk
    Dry-cleaning service
    Multilingual staff

    Business services

    Business centre

    Outdoors

    Terrace

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom

    More

    Casino

    Room amenities

    Bedroom

    Rollaway beds available

    Bathroom

    Bathrobes
    Free toiletries
    Hairdryer
    Shower

    Entertainment

    pay films
    TV

    Food and drink

    Coffee/tea maker

    More

    Desk
    Iron/ironing board
    Safe
    Slippers

    Policies

    Check-in

    Check-in time starts at 2 PM

    Check-out

    Check-out before 11 AM

    Pets

    • Pets are allowed for an extra charge.

    Children and extra beds

    • Children are welcome.
    • Rollaway/extra beds are available.

    Payment types

    Diners Club
    JCB International
    Mastercard
    American Express
    Visa

    Important information

    Optional extras

    The following fees and deposits are charged by the property at the time of service, check-in or check-out.

    • A pet fee will be charged

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy.
    Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    Property is also known as

    • Crown Promenade Hotel Southbank
    • Crown Promenade Hotel
    • Crown Promenade Southbank
    • Crown Promenade Melbourne
    4.7

    Exceptional

    5 - Excellent
    1,330
    4 - Good
    392
    3 - Okay
    56
    2 - Mediocre
    10
    1 - Poor
    7
    4.7
    Cleanliness
    4.5
    Service and Staff
    4.6
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Great location

    The hotel is in a great location a short walk from the river with its plentiful bars and restaurants. The city centre is in easy walking distance. During our stay we spent 2 days at the Australian Open tennis and saw a Big Bash 20/20 cricket match at the MCG, these venues are 30 to 40 minute walks from the hotel along the Yarra river.

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Awesome hotel and great staff

    My wife and I had a lovely two nights here and will definitely go back

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    3/5

    Corner King Room - Not at all what is advertised.

    We booked a Corner King room for our anniversary & were very disappointed when the room we were placed in looked nothing like what is advertised on the website. it was the exact layout of a standard room but on the corner of the building. felt very ripped off as the listing shows a corner room with curved windows. spoke with staff regarding this & they offered a free upgrade next time we stay, but to be honest. this was an expensive night as it is, so staying there again is probably not on the cards unless we stay mid week.

    Pros: View was ok, but not what was expected.

    Cons: Be more specific about the rooms. maybe mention the 2 types of king corner rooms & have them listed separately to save disappointment with bookings.

    Location: close to crown & southbank.

    5/5 Excellent

    Only stayed the one night great hotel all staff prompt with service and friendly.

    Pros: Location and great facilities

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