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"The room was very average poor storage especially in the bathroom. The bath was very slippery and the handle was of little use getting in or out of the bath. The soap and shampoo were unreachable when having a bath as they were too high. Breakfast very poor on the first day, no fruit or yoghurt left, undercooked poached eggs."

"Great hotel Clean comfortable Modern and near to everything "

"Lovely stay,sadly hot tub out of order,very helpful staff"

"Good location to the train station and very friendly staff. "

"Great location, close to York city center. Staff is amazing, especially Harper. She was efficient, organized, calm and friendly. Room was excellent; clean, updated and comfortable. Nice amenities. I would book again."

"Shops and restaurants near by. Walking distance to The Shambles and the wall"

"Location excellent all within walking distance, from train station,never used the gym, stayed 2 nights went to Grand Theatre beautiful theatre. Gorgeous city, York walls disappointing as you cant walk the whole way around there not complete and at one point we were looking how to rejoin them. Also walls have a shear drop to the side no barrier wirh areas of wall walk very narrow Another area we were walking on pavement along 4 lanes of traffic. Chester walls complete able to walk whole way around with walls either side of the path.Minster really worth a visit. This hotel has an excellent Japanese restaurant Sora this was amazing. Also had a brilliant saxophonist on the saturday night highly recommend will "

"Very disappointed with our stay at The New Holgate Hotel (27 Feb – 1 Mar 2026). My son bought a Saturday night Double Deluxe room as a gift (£149). I phoned to add Friday and was quoted £128 with free parking for my husband’s disability badge. A manager later rang and promised to match the original price. On arrival we were charged £210 for the extra night with an abrupt reception response and no explanation. Total came to ~£350 instead of the expected ~£270. Despite knowing about the disability badge, we were given a top-floor room with stairs only. My husband (post-stroke, heart condition) struggled badly to reach it. The room didn’t match the booking: confirmation stated a bath, but we had only a shower. The hotel felt largely unmanned – on our first night the front door was left wide open, anyone could walk in. Very unsafe. The building is basically an old house tarted up: creaky stairs, constant noise from people coming and going, impossible to sleep. Advertised as “spa-like” but it was just a standard, basic hotel. We were even given a cheap plastic wedge to prop the window open – it felt dangerous and nearly trapped my fingers. At checkout they said the Saturday payment would be taken the next day, even though my son had already paid in full in December. I emailed requesting a breakdown of the £210 charge, confirmation we weren’t double-billed, clarification of the room type, and an explanation for allocating a disabled guest a stairs-only room. No reply still."

"Brilliant location! Fabulous views, amazing food, recommend having dinner, bed and breakfast. Staff are really helpful, friendly and professional "