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"Everything was good only the construction!"

"I highly recommend people to stay at the St. James Hotel! If you’re looking for a basic amenity hotel room to crash at night and explore the city all day, THIS PLACE IS FOR YOU!! I traveled to nyc to be out and about all day and come back to the hotel late to sleep. I don’t want to stay at a chain hotel and pay hundreds of dollars for 20 million amenities that I’m not going to use. The staff at the hotel are incredibly nice and helpful from the minute you check in, during your stay, to when you check out. The building itself is old but I love the charm of it and the upkeep of the building is very well done! I didn’t ever feel like there were any gross, run down parts anywhere. The only 2 small downsides with my stay were that the wifi wasn’t good (but it could also be the tall buildings around and/or the age of the hotel) and the high pitch noise from the showers (the walls are thick and you can’t hear your neighbors but if anyone showers, you definitely hear it). But besides those two things, I will DEFINITELY be staying at the hotel if I’m ever back in the city and will be recommending it to anyone that I know who’s going to the city. It’s in such a good location with lots to see and do!"

"Great location, right in Time Square. Rooms are old; but everything was clean. Food at the restaurant was great!"

"Location was great and they even offered discounted parking a few blocks away about $50 per day. The first night the ac was not really cooling we had to called the receptionist and they sent someone within 20 minutes to fix it. I was surprised the room came without microwave, coffee maker and plastic cups. It had a refrigerator but no coffee machine or cups, we had gotten some juice and had to buy cups across the street for a few dollars. Beside that I enjoy the noon check-out. Afterwards I was told by staff that I had to ask for the coffee maker and cups at the front desk. The location was perfect, we walked everywhere. "

"Great customer service, awesome location and comfortable rooms!"

"Love the predictability for the pod times square for my short nyc trips. Friendly helpful staff on the movement you arrive, very clean room and bathroom, easy to get around for theatre and food on foot or uptown or downtown by subway. Comfy bed! Darkening shades."

"The restaurant/coffee shop was the best thing at the property. However, the front desk staff were horrible. I booked two rooms for myself and my friend. The male staff member and another woman that worked with them on one day tried to double charge me and my friend in error. When we tried to explain the error they were making they rolled their eyes at myself and my friend and presented as if we were lying. Then they had go back in their system because they "misplaced the money we paid". they discovered their error. After discovering their error they never apologized for their mistake and kept the same negative attitude. Due to their unprofessionalism my friends and I will never stay here again."

"Loved the staff. Rooms were great. Everything was amazing. They have a club and rooftop. Amazing stay. Will be coming back soon."

"great location, hotel is in great condition and very clean. Staff were outstanding. thanks"