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The Westin New York Grand Central

4.5 out of 5
See more in New York (and vicinity)

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Featured image
Premium bedding, down duvet, pillow top beds, minibar
Premium bedding, down duvet, pillow top beds, minibar
Premium bedding, down duvet, pillow top beds, minibar
Premium bedding, down duvet, pillow top beds, minibar

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet Friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationGrand Central Terminal5 min walk
    Popular LocationUnited Nations Headquarters7 min walk
    Popular LocationBryant Park13 min walk
    AirportNew York, NY (LGA-LaGuardia)20 min drive

Choose dates to view prices

  • Traditional Room, 1 King Bed

    Photos of Traditional Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    More detailsTraditional Room, 1 King Bed

  • Traditional Room, 2 Double Beds

    Photos of Traditional Room, 2 Double Beds

    4.7/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 4
    More detailsTraditional Room, 2 Double Beds

  • Deluxe Room, 1 King Bed

    Photos of Deluxe Room, 1 King Bed

    4.5/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed

  • Deluxe Room, 2 Double Beds

    Photos of Deluxe Room, 2 Double Beds

    4.5/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 4
    More detailsDeluxe Room, 2 Double Beds

  • Premium Room, 1 King Bed

    Photos of Premium Room, 1 King Bed

    Room amenities

    • 33 sq m
    • Sleeps 3
    More detailsPremium Room, 1 King Bed

  • Premium Room, 1 King Bed, View

    Photos of Premium Room, 1 King Bed, View

    Room amenities

    • 33 sq m
    • City view
    • Sleeps 3
    More detailsPremium Room, 1 King Bed, View

  • Suite, 1 Bedroom (SW-M)

    Photos of Suite, 1 Bedroom (SW-M)

    Room amenities

    • 67 sq m
    • City view
    • Sleeps 4
    More detailsSuite, 1 Bedroom (SW-M)

  • Suite, 1 Bedroom (SW-M)

    Photos of Suite, 1 Bedroom (SW-M)

    Room amenities

    • 67 sq m
    • City view
    • Sleeps 4
    More detailsSuite, 1 Bedroom (SW-M)

  • Suite, 1 Bedroom (SW-M)

    Photos of Suite, 1 Bedroom (SW-M)

    Room amenities

    • 67 sq m
    • City view
    • Sleeps 4
    More detailsSuite, 1 Bedroom (SW-M)

  • Presidential Suite, 1 King Bed (SW-M)

    Photos of Presidential Suite, 1 King Bed (SW-M)

    Room amenities

    • 96 sq m
    • City view
    • Sleeps 4
    More detailsPresidential Suite, 1 King Bed (SW-M)

About this area

New York

Located in New York's Midtown neighbourhood, The Westin New York Grand Central is in the city centre and next to a golf course. Broadway and Radio City Music Hall are cultural highlights, and some of the area's popular attractions include Madame Tussauds Wax Museum and Central Park Zoo. Looking to enjoy an event or a game? See what's going on at Madison Square Garden or Barclays Center Brooklyn. Spend some time exploring the area's activities, including golf lessons. Our guests appreciate the hotel's central location.
Map
View map
Popular Location

What's nearby

  • Grand Central Terminal - 5 min walk
  • 5th Avenue - 7 min walk
  • United Nations Headquarters - 7 min walk
  • Bryant Park - 13 min walk
  • Empire State Building - 18 min walk

Getting around

  • Grand Central - 42 St. Station - 9 min walk
  • Lexington Av.-53 St. Station - 12 min walk
  • AirportNew York, NY (LGA-LaGuardia) - 20 min drive

Restaurants

  • The LCL: Bar & Kitchen — 1 min walk
  • Sparks Steak House - 6 min walk
  • Smith & Wollensky - 8 min walk
  • Pershing Square - 8 min walk
  • Dos Caminos - 9 min walk

About this property

The Westin New York Grand Central

Luxury New York hotel in Midtown, walk to Chrysler Building
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/café, a 24-hour business centre and valet parking. All 774 rooms offer comforts such as pillowtop beds and premium bedding, plus wireless Internet access (surcharge) and LCD TVs with digital channels. Other amenities available to guests include wired Internet (surcharge), minibars and room service (during limited hours).
The Westin New York Grand Central offers 774 forms of air-conditioned accommodation with minibars and a safe. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows standard sanitisation guidelines of Commitment to Clean (Marriott)
Follows industry sanitisation guidelines of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: USD 80 per day
  • Valet parking: USD 80 per day
  • Return airport shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 6:00 AM–11 AM: USD 16.25-45 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • 18 holes of golf

Family friendly

  • Babysitting/childcare
  • Dry-cleaning service
  • Laundry facilities

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • German
  • Spanish

Business services

  • 24-hour business centre
  • 16 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Down comforter
  • Heating
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • Digital channels
  • LCD TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in between 4:00 PM and midnight
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

There is no front desk at this property
Guests can access their accommodation through a private entrance

Renovations and closures

This property is closed from 21 March 2020 to 30 September 2020 (dates subject to change).

Access methods

Private entrance

Pets

Pets are allowed for an extra charge of USD 50 per pet, per day
Dogs only
Up to 40 lb/18 kg
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 28.69 per accommodation, per night
The resort fee includes:
  • Internet access
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 16.25 and USD 45 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Self-parking fee: USD 80 per day
  • Valet parking fee: USD 80 per day
  • Pet fee: USD 50 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Westin New York Grand Central Hotel
Westin Grand Central Hotel
Westin New York Grand Central
Westin Grand Central
Helmsley Hotel New York
The New York Helmsley Hotel New York City
Hemsley New York
The New York City Helmsley
The Westin York Central York
Helmsley New York
The Westin New York Grand Central Hotel
The Westin New York Grand Central New York
The Westin New York Grand Central Hotel New York

Frequently asked questions

Can I cancel my reservation for free at The Westin New York Grand Central and receive a full refund?
Yes, The Westin New York Grand Central offers free cancellation on select room rates, because flexibility matters! Please refer to The Westin New York Grand Central cancellation policy on our site for more details about any exclusions or requirements.
Is The Westin New York Grand Central pet-friendly?
Yes, The Westin New York Grand Central allows dogs with a maximum weight of up to 18 kg per pet. There's a fee of USD 50 per pet, per day.
How much is parking at The Westin New York Grand Central?
Self-parking is available for USD 80 per day. Valet parking is available for USD 80 per day.
What time is check-in at The Westin New York Grand Central?
Check-in is from 4:00 PM to midnight. Late check-in is available during limited hours.
What time is check-out at The Westin New York Grand Central?
Checkout is at noon.
Does The Westin New York Grand Central provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is The Westin New York Grand Central located?
Located in Midtown, this luxury hotel is within a 5-minute walk of Chrysler Building and Grand Central Terminal. 5th Avenue and United Nations Headquarters are also within 10 minutes. Grand Central - 42 St. Station is 9 minutes by foot and Lexington Av.-53 St. Station is 12 minutes.
4.2
Very good
2,102 reviews
5 - Excellent
1,037
4 - Good
636
3 - Okay
224
2 - Poor
126
1 - Terrible
79

4.4/5

Cleanliness

4.2/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

2/5 Poor

Travelled with family, Travelled with family and small children
Happy face iconLiked: Property conditions & facilities
Sad face IconDisliked: Cleanliness, staff & service
Concierge and front desk people were fantastic. Housekeeping staff were terrible! Firstly, she was banging on our door even though we had a do not disturb sign. When we talked to her through the door, telling her we would be leaving in about an hour, gave us horrible attitude. Then, we called TWICE to remind housekeeping that we need to have our sheets changed when our room gets cleaned as we had a diaper incident with our baby. When we got back to our room late at night, beds were made but sheets not changed. We had to sleep on stained sheets. The bathtub drain was clogged with hair but wasn’t cleared when we got back, so we had to take our subsequent showers with water (and hair and other junk coming up the drain) filled up above our ankles - gross! This also tells me that the tub and tiles were not cleaned at all when the room was “cleaned”, for if she had turned on the water at all she would’ve realized that water was not draining at all and that the drain is clogged with hair. Such a pity to have to give a negative rating as the front desk and concierge personnel were so friendly but the housekeeping disappointments were just too much, especially for a Westin.
Stayed 2 nights in Mar 2020

5/5 Excellent

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it will stay again and enjoy...place was big and neat
Stayed 1 night in Mar 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday get away
Amazing !!! Loved every part of it ! The concierge gave me two drinks on the bar due to it being my birthday .
Stayed 2 nights in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Really nice room.
Stayed 2 nights in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin Grand Central was in a fantastic midtown location. The staff was wonderful and I really enjoyed the complimentary American breakfast. The onsite restaurant staff was so accommodating and even adjusted the sweetness level of complimentary cocktails that my friend and I enjoyed on Saturday afternoon. I will definitely come back on my next trip to NYC!!
Stayed 2 nights in Mar 2020

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