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"Our experience was almost perfect had mine and my son’s casual but clean attire had not been questioned when requesting to dine at Hells Kitchen restaurant. We were initially asked to “go and change” which I found insulting but, after staff and management discussions, we were accepted into the establishment. I found this to be humiliating, especially in front of my 13 y/o son, this is not what one would expect in the year 2026. Had it not been something my son wanted to experience, I would have walked and not given the FOH staff the pleasure of judging or vetting us. I have to add that, when we were actually dining, the waiting staff were exemplary. Everything else about the hotel was perfect."

"Clean room, nice staff, center located ( excellent!!), good breakfast. Definitely would stay there again!"

"Room a bit shabby for the price and no 3rd bed initially which should have been included"

"Great location. Hotel is very dated, needs more plug sockets if nothing else but like going back in time. Very clean. Service not great in any part though."

"Excellent hotel in an excellent location on Picadilly Circus with easy access to underground, buses, restaurants and the amazing West End."

"Great place, great location. Spacious base room. "

"The stay was very comfortable overall. The bed was especially cozy, making it easy to get a good night’s sleep, and there was plenty of space to store belongings, which made settling in convenient. The bathroom featured a modern, nice shower with soap provided, although conditioner was not available. While there was no air conditioning, the ability to open the windows allowed for fresh air and helped keep the room comfortable."

"Staff was lovely while checking in. Room was cosy but very clean with lots of light."

"Really nice hotel, very friendly, great location, lovely rooms."