Sulphur Mountain District Hotels, Banff

"The breakfast was excellent and the staff were approachable, friendly and helpful. The rooms we booked, came with a free bottle of wine 🍷."

"A good place to stay with hot tub and Mountain View. However, there are quite a few things made me disappointed with $500 per night in a superior room. when I get in the room, there was lots of tea spill over under the tray and didn’t being clean up. The heating machine was too loud and we can’t get into sleep very well. The other day in the morning, no hot water for shower. Body wash didn’t fill up as well. "

"I’m sad to say that although I was excited about this property because of its great location, my overall experience was very disappointing. When we arrived, the staff immediately reminded us that only four people were allowed to stay in the room — which we understood and respected. However, during our stay, we experienced a medical emergency and needed to cancel our remaining nights. We contacted Expedia, and they informed us that the decision for any refund would depend on the property. When we spoke directly with the hotel staff, they required a medical certificate and still refused to provide any refund. It felt very unreasonable given the situation and lack of compassion shown. Additionally, when we requested housekeeping, we were told cleaning is only done every three days, which was inconvenient and not clearly communicated beforehand. Unfortunately, due to the poor customer service and lack of flexibility during a medical situation, I would not recommend staying at this hotel."

"We've stayed at this hotel many times when it was branded differently. It is newly renovated and beautiful. The Nordic spa intrigues me but it's not cheap. The bed was amazing. This was a one night getaway for my husband's birthday and it was the perfect space."

"I had the best stay. I highly recommend Elk avenue hotel."

"Fantastic room. Excellent, helpful staff. Highly recommend this hotel. I stayed in total 4 nights and honestly it was one of the best rooms I’ve stayed in, and I travel a lot. Special thanks to Crystal for going above and beyond. Thank you for a memorable stay."

"We had no idea of all the renovations, and just wanted to come here and unwind. We asked a staff member (housekeeper) where the pool was and she said it was closed, it was not. The pool area was fantastic, glad we asked the front desk. The restaurant did not have the same menu as before and there was only a pricey buffet. The food was delicious, but paid too much. Overall the stay was just ok, wished we had stayed somewhere else which was disappointing, because we usually enjoy the BPL, we could have stayed at their sister hotel for less, and enjoyed the pool. The lobby is a bit chaotic with all the tour bus people, hopefully will be done soon for other guests."

"Beautiful views"

"Was very happy with the location breath taking views, great staff, loved the outdoor hot tub and coffee and breakfast at Sudden Sally! Thx for a great first time stay in Banff!"