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"only sleep and left"

"Great beach."

"Location of hotel is close to essential stores like Target, Walmart, shopping mall, and restaurants. There is shuttle service to the beach which is not too far away. If you are looking for a hotel that is a few steps to the beach, this is not the place for you. Hotel during our stay was under staffed. Waited a long time to check in because there was only 1 person at the counter during the entire time we were there. Room service was inconsistent. Our room was not cleaned everyday. There is also an additional $50 for resort fees that will be added as well as $59 for parking so keep that in mind if you are planning."

"Breakfast was excellent!!! Loved everything there! Mahalo for everything!!"

"Tina was amazing! She made our late arrival easy and helped us get much needed late night dinner. She was constant with the smiles and the friendly conversation and help! Keep Tina! She made our stay!"

"Clean room, very accessible to all ahopping places"

"We have stayed at many Embassy Suites and always enjoy our stay. I want to say the same for this stay, but I cannot. The positives — the room and facility were clean with nice staff. The negatives — we booked 3 rooms. Air conditioning didn’t work in two. Maintenance came to fix, but the fix only lasted one night. I was charged a deposit of $1500 with no communication this would be held on my card. When I asked they agreed to refund but due to processing times this would not be returned to me until after our vacation was over. Halfway through our stay we were charged for deposits AGAIN. We were told they switched billing systems and the new system must have regenerated the charge. This time they were unable to fix due to the new system. The cost of one of our 3 rooms was refunded. I was happy to settle for this and appreciated the efforts to make the billing right. However - 4 days after our return home we were again charged for the room anyways. Overall this stay held up thousands of dollars in funds that we had saved for this trip. It limited our expenditures for this once in a lifetime trip extensively and cost us a lot of opportunities to experience Hawaii. This stay and the dishonesty will billing has soured my opinion of Embassy Suites heavily!"

"Very old apartment style hotel. Some furniture were dirty and broken. The pop corn ceiling was very dirty. Old house smell. Parking is $45 per a day. Very expensive. "

"Amazing stay!! One of our most memorable vacation. Very clean, great staff, great food, great pool areas and best beach lagoon. Great family stay. Will def be back."