Otay Mesa West Hotels, San Diego

"All but one front desk staff were not pleasant to deal with and do not prioritize guests."

"Property is s bit old "

"Would definitely stay here again"

"The tp was horrible!! "

"Old hotel and overpriced."

"Here’s a cleaner and more professional version of your review while still keeping your honest experience and concerns clear: The hotel is average overall, but considering how expensive hotels in San Diego County can be, I do think this is an affordable option for the price. I found the property to be clean, and while I experienced a couple of issues of safety that had me at edged. The main concern happened during check-in. I had reserved a two-bedroom room, but when I arrived, I was assigned a one-bedroom instead. Once I entered the room, I quickly realized it was already occupied because there were personal belongings in the closet belonging to another guest. That honestly made me very uncomfortable. While I understand mistakes can happen, situations like this are serious because it means someone could accidentally walk into an occupied room. I could have walked in while someone was sleeping or resting, and the same could have happened to me during my stay. After that incident, my experience was fairly average—nothing particularly impressive, but nothing terrible either. I live far away and occasionally need a place to stay because I work near hospitals in San Diego County, so convenience is important for me when choosing a hotel. so I don’t believe I’ll be coming back as safety is a big issue for me."

"Amazing location, beautiful views, kind welcoming"

"Stay was overall good. Hotel is under renovations so parking is super limited and the hallways are super chaotic. Our room was clean and comfortable which is always great. Breakfast was decent, very crowded as the hotel was full but overall not bad. Lots of teens so it was loud all hours of the day and night which I didn’t love. Would stay again though."

"The rooms, parking and facilities were excellent. The shuttles were also convenient and staff were friendly."