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"Our stay at L’Hotel du Lac in Hanoi was wonderful from start to finish. From the moment we checked in until the day we left, the staff made us feel incredibly welcome. Everyone was super friendly, attentive, and always happy to help with anything we needed. One thing we really appreciated was how easy it was to exchange money at the hotel. Since many of the shops and small vendors in the area only accept cash, this made things very convenient for exploring the neighborhood. The location is fantastic. It’s just steps from Hoan Kiem Lake and surrounded by history, shopping, and amazing food options right outside the front door. It made it incredibly easy to walk everywhere and experience the energy of Hanoi. We also loved the rooftop bar. It had a great atmosphere with plenty of drink options, and Tuesday night game night made it even more fun. Our room on the 12th floor was amazing, very clean, comfortable, and felt like a home away from home. The balcony gave us a great view of the city, which was a nice way to start or end the day. The spa is open most of the day, which is great for travelers, though unfortunately we didn’t have enough time in our schedule to try it. When it was time for us to leave, the staff truly went above and beyond. Several members of the team walked us out and even gave us a farewell gift, which was such a thoughtful touch. We would absolutely stay here again and highly recommend L’Hotel du Lac to anyone visiting Hanoi."

"The hotel was made by the staff. They were able to get me in a night early after a poor booking experience in Nin Binh. They booked some tours for me at late notice and gave me great recommendations for cafes and restarants. For the money, i just can't fault this hotel. It really did make my time in the north of Veitnam... "

"Great hotel and the concierge helped us out a lot organizing a very custom ha Giang loop 4 day vacation by jeep and motorcycle. Was much more cost effective than booking with my travel agent so thank you."

"I only stayed one night at this hotel, but I would definitely book again — even for a longer stay — if I return to Hanoi. The friendliness and helpfulness of the staff were outstanding. I had to leave early for the airport, and they prepared a takeaway breakfast especially for me. "

"Staffs are very nice. Good food and nice area"

"Best service I’ve had on my travels and very cozy stay at an affordable price. Shout out to Tony and Son the night staff who greeted me at my late check in, great guys. Day staff were able to to give me recommendations on what to do and sorted my transport to next destination at no extra cost"

"Exceptional breakfast buffet, amazing location, and very attentive staff. A truly lovely stay. "

"M Linn was very helpful "

"Everything was wonderful. "