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4.8
Exceptional
Rating 5 - Excellent. 304 out of 346 reviews
5 - Excellent 88%
Rating 4 - Good. 32 out of 346 reviews
4 - Good 9%
Rating 3 - Okay. 7 out of 346 reviews
3 - Okay 2%
Rating 2 - Poor. 1 out of 346 reviews
2 - Poor 0%
Rating 1 - Terrible. 2 out of 346 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.9/5

Staff & service

4.8/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome services, very friendly staff. The room was decent sized and stylish.
Stayed 2 nights in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel close to the lake
We returned to this hotel after our 3 day cruise on Halong Bay which was booked by the wonderful staff at JM Marvel. They welcomed us back so warmly, upgrading us to a suite with a balcony and with rose petals on the bed spelling "Welcome Home"! Such a nice touch. The staff are amazing and so attentive to making your stay perfect. Also enjoyed the breakfast and the roof top bar. You must stay here on your trip to Hanoi. We will definitely stay here again on our next visit to this wonderful city!
Stayed 1 night in Nov 2019

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location in the city centre which makes all the local sights extremely convenient to visit on foot. Furthermore, their restaurant serves quality Vietnamese dishes and hosts a generous buffet breakfast every morning. The staff are very friendly and always eager to help you.
Stayed 3 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Good price and high quality services. The staffs were so friendly and professional.
Stayed 3 nights in Feb 2020