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"Very unfriendly and unhelpful staff. Our room was in the basement down and dirty hallway with no view at all. No coffee in the room. No parking. Would not recommend. "

"The front desk overcharged me when checking out and was super rude when sorting it out. I confirmed every single expense and credit one by one, did the exact calculation right in front of the lady, and the lady kept saying my calculation was wrong. Finally, someone else came to help and sorted it out. NO APOLOGIES at all the entire process. She made me feel it was my mistake not theirs. Front desk assistant should at least graduate from elementary school to do simple math. The elevator close to parking lot was very stinky. Room was with carpet so smelt wet during rainy weather. Will never come back again to this property! So disappointing."

"Nice amenities "

"Bb"

"Beautiful ocean view room, but no AC, kitchen sink or tv despite being given kitchen towels & dish soap. Tarnished silverware in drawer to use…ew! TV for storm information would’ve been useful. AC would have made room more comfortable due to storm/rain making it impossible to leave windows open plus safety in sleeping leaving ground floor windows open & slider unsecure if left open. Roof tore off by storm during our stay. Had to evacuate but given no assistance in securing new accommodation nor a refund yet for our prepaid stay! "

"The one bedroom was spacious and had a huge balcony which we appreciated but the bathrooms could use updating."

"They were very accommodating when we needed a place to stay after our flight was canceled "

"The day after the Kona Low storm the open lobby was available for a wonderful hot breakfast. The staff were all very attentive and friendly, even though everything around them was affected. Our room was on the mauka side and the view in the morning was lovely. Quiet and well-kept, would definitely stay again"

"Given that our stay was the week of a horrendous storm the staff were friendly and courteous. Housekeeping provided great service with friendly attitudes. Hotel providing guests with breakfast and dinner was a very generous offering. Thank you!"