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Reviews of Trickett Gardens Holiday Inn

3.5 out of 5
Trickett Gardens Holiday Inn
24 - 30 Trickett Street, Surfers Paradise, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 212 out of 629 reviews" "
Rating 8 - Good. 249 out of 629 reviews" "
Rating 6 - Okay. 105 out of 629 reviews" "
Rating 4 - Poor. 43 out of 629 reviews" "
Rating 2 - Terrible. 20 out of 629 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Alison

Travelled with family
Liked: Cleanliness
Really close to beach and Surfers
Stayed 5 nights in Mar 2024
Response from Trickett Gardens on 14 May 2024
We hope you enjoyed your time in surfers paradise hope to see you again in the future

4/10 Poor

Tanya

Business traveller
Disliked: Room comfort
Rooms were very ordinary. Place was riddled with cockroaches. Fans didn’t work. Asian manager didn’t care .
Stayed 1 night in Jan 2024

8/10 Good

Aurelio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Jan 2024

6/10 Okay

Kirti

Disliked: Property conditions & facilities
Overall ok for a budget getaway , close to surfers paradise. However , you are expected to clean out after your stay, throw away rubbish etc. No room service in the 2 days we stayed.
Stayed 2 nights in Jan 2024

8/10 Good

MAEVA

Stayed 3 nights in Dec 2023

4/10 Poor

Bradley

Travelled with group
Disliked: Amenities, property conditions & facilities
Very expensive for the conditions, also the pool was empty for resurfacing and there was no notification about this when booking. Will not stay again and dont recommend
Stayed 1 night in Dec 2023

4/10 Poor

Kym

Travelled with family
Disliked: Amenities, property conditions & facilities
For the price we paid and the condition of the property. Was a rip off I believe the place needs a major renovation
Stayed 1 night in Dec 2023

4/10 Poor

Graham

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed
Stayed 2 nights in Nov 2023

6/10 Okay

Ben

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Not bad. For price would stay again…
Overall was okay. Covers on second and third bed in room were covered in sand. We dusted them off and got on with it as the reception was closed on arrival. Location is great. Staff is friendly.
Stayed 2 nights in Oct 2023

8/10 Good

Akiko

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Kristine

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Arthur, Hamilton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Older but homely. Manager was friendly & helpful. Stairs were the main problem as we're in our mid 70's. Fruends at Mantra Circle on Cavil paid less per day than we did.
Stayed 2 nights in Jun 2023

6/10 Okay

Christopher, Lara

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Needs more attention to cleanliness
Stayed 2 nights in Jun 2023

8/10 Good

taru

Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Rory

Liked: Amenities, property conditions & facilities
Everything was great, except my fan and aircon didnt work. Only annoyed me one evening so its no big drama.
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Holiday Apartment
Really enjoyable place to stay at. All the comforts needed when relaxing for a holiday.
Stayed 2 nights in Feb 2023

6/10 Okay

Genevieve

Disliked: Cleanliness, property conditions & facilities
The property is in a great location - less than a block from the beach and a short walk to Cavill Ave. It is also very close to the tram line. The room itself and general housekeeping needs some attention; paint was peeling from the walls, the bathroom and bedroom flyscreens needs to be replaced as there are holes in them. There was also an ant infestation in the bathroom sink and large stains on the blankets in the wardrobe. We stayed for a week and were not provided with any laundry liquid/powder. The decor of the room seemed like we were given the leftovers from someone's home. A very shabby chaise that gave me hives every time I sat on it, an old couch with a removable cover (I didn't dare remove), ratten and glass kitchen table and coffee table. We also only had 4 teabags and 4 sachets of sugar - these were not replenished during our stay. The person at the reception desk was friendly when we checked in and out. Unfortunately, we will not be back as the price is too high for the poor quality of the room itself. It looks like management is doing the bare minimum when considering their guests' stay. You can find many other options for the same price with better amenities.
Stayed 8 nights in Mar 2023

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to surfers, reasonable price, clean and tidy, lock up parking.
Stayed 2 nights in Feb 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The unit and grounds were very clean and tidy. Great location, close to shops, restaurants and beach.

10/10 Excellent

Lisa, St Louis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Owners take good care of the property.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property - the staff were friendly and helpful and the amenities including the BBQ area and the pool were well maintained and clean and tidy. The apartment had plenty of space, and while there was no air con in the bedrooms there were fans and air con in the lounge. Loved it and would definitely stay again. It was close to shops and the beach. I was travelling with teenagers and they loved it too

6/10 Okay

Darrin

Liked: Amenities
Disliked: Cleanliness
Its just old and run down.
Stayed 2 nights in Oct 2022

10/10 Excellent

Wendi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

John

Stayed 2 nights in Jul 2022

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Jun 2022

6/10 Okay

Robert

Travelled with family
It’s close to trams, Cavill Ave and the waterfront
Stayed 5 nights in May 2022

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We loved staying here as it’s convenient to the beach !!! So you don’t need to drive and the girls at reception were extremely helpful… And being an apartment it has plenty of room … Thank you Trickett 🙏🤗👌
Stayed 2 nights in Apr 2022
Response from Nicole on 14 Apr 2022
Thanks for your review Christine! Glad that you enjoyed your stay.

6/10 Okay

Ge

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Early check in available secure parking, Helpful front desk
Stayed 2 nights in Mar 2021
Response from Lianny on 29 Mar 2021
Hi, Thank you very much for the review. Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was perfect, and the kids enjoyed the pool spa which was clean and ready to go each day.
Stayed 3 nights in Jan 2021
Response from May on 2 Feb 2021
Thank you so much for your nice review and hope to see you soon next time!

10/10 Excellent

James, Brisbane

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and beautiful pool/spa area. Quiet location but close to the beach
Stayed 2 nights in Jan 2021
Response from Lianny on 19 Jan 2021
Hi James, Thank you so much for your great review. We hope you will return in the near future. Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
For the age the property was in perfect condition, well looked after and well equipped. Management was delightful to deal with. Only sour note was a smoker below.
Stayed 3 nights in Jan 2021
Response from Lianny on 19 Jan 2021
Hi, Thank you for the good review, we apologise about the guest who smokes below the unit, they only allow to smoke at the barbecue area. Please return in the near future. Regards

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Property condition is not so good. Close to the beach and others are good.
Stayed 2 nights in Jan 2021
Response from May on 2 Feb 2021
Unfortunately we had full house and some units are in poorer condition. We are looking to refurbish certain units to keep the standards. Thanks and I hope you will have a better experience in your next stay with us!

6/10 Okay

Verified traveller

Location is the best feature. I originally did not get the upgraded aprt I book and paid more for, I was given a run down Budget aprt (no 25) I did complain and initially they said that the aprt I got was an upgraded aprt, which I was not happy about as the unit did not match the images on the website. After some time, they advised I could move to another aprt which I did after viewing as this was the grade of aprt I had booked and paid for (no 32). The new aprt matched the images on the website I booked from. After resettling, I was quite happy, with a nice view of the beach at the end of the street. Kitchen and bathroom were both renovated and the bed was of a better quality. No air-conditioning or overhead fan in the bedroom but Aprt 32 did have a stand fan (unit 25 did not). No Dishwasher and the bottle of hand dishwashing liquid was empty on arrive, so take your own. Also no laundry detergent for the clothes washer. These should have a basic supply on arrival.
Stayed 5 nights in Dec 2020
Response from Lianny on 19 Jan 2021
Hi, Thank you for your feedback. We did try our best to keep you happy and enjoy your time at Trickett gardens. The dishwashing liquid should not be empty and we apologise about that. We don't provide laundry detergent although we sell for $1 each in the office. Please to return in the near future and we would like to give you a better experience next time. Regards

10/10 Excellent

Scott

Liked: Cleanliness, room comfort
Great little gem
Fabulous little block that was nice and quiet and still super close to everything. Easy walk everywhere. Security garage was a bonus with ample parking. Lovely and ever so helpful management.
Stayed 5 nights in Dec 2020
Response from Lianny on 27 Dec 2020
Hi Scott, Thank you so much for your greatest review. We are very happy to hear you had a great stay. It was lovely to have you as our guest. Please come back as soon as possible. Regards Lianny

4/10 Poor

Prakash, Queensland

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Interior is below average when compared to the location.
Stayed 2 nights in Nov 2020
Response from Lianny on 9 Nov 2020
Hi Prakash, Thank you for your feedback. We are attending to these issues. We are looking forward to meeting you again. Regards

10/10 Excellent

Claude

Liked: Cleanliness, room comfort
xcellent
nice location.fast check in.Friendly staff.secure underground parking.spacious room’everything you need highly recomend
Stayed 2 nights in Jun 2020
Response from Trickett Gardens Team on 25 June 2020
Dear Claude, Thank you kindly for taking a moment to share your review. We hope to welcome you back again soon. Best regards, Trickett Gardens Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Aussie Day Break
Although a little dated, it was in a great location and was comfortable and had great hot water supply for shower. Laundry was an added bonus.
Stayed 3 nights in Jan 2020
Response from Lianny on 29 Jan 2020
Hi, Thank you for your review. We hope you enjoy your stay. Regards Lianny

10/10 Excellent

Verified traveller

Liked: Amenities
Stayed 2 nights in Jan 2020
Response from Lianny on 22 Jan 2020
Hi, Thank you. Regards Lianny

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020
Response from Lianny on 22 Jan 2020
Hi, Thank you Regards Lianny

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Surfers Paradise beach and Caville mall.
Stayed 3 nights in Oct 2019
Response from Lianny on 4 Nov 2019
Hi, Thank you for your review. Regards Lianny

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Bed bugs, flooding and they never even offered a credit voucher. Awful, awful, awful management - no idea how to run a hotel. Shower was so bad we asked if we could change rooms, they said no, the next day the room flooded with rain water, they moved us. The new room had bed bugs. Simply a terribly managed hotel. Stay somewhere else!!!
Stayed 4 nights in Oct 2019
Response from Lianny on 15 Oct 2019
Hi, We apologise for the flood in the room,We are working towards fixing it. We feel very terrible that this issues happened and you had to go through that. I called the pest control company and there were no bed bugs in the room. I will send you the report to your e-mail address.

8/10 Good

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was very clean and close to the centre of Surfers Paradise and 1 minute away from the beach. Great parking underneath. Communication with management was good - welcome email the week before our trip.
Stayed 5 nights in Oct 2019
Response from Lianny on 15 Oct 2019
Hi, Thank you so much for the review and we are very happy to hear you had a nice stay at the hotel. Looking forward to seeing you again in the near future. Regards Lianny

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Lianny on 16 Oct 2019
Hi, Thank you for your review.

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019
Response from Lianny on 16 Oct 2019
Hi, Thank you for your review.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, amenities
I didn’t feel safe as a female on my own at night. There where drunken people outside my sliding door due to being on the bottom floor. The smoking still was happening in the stairwell, being Asthmatic it wasn’t good. The gates whereby secure, anyone could come in and into the car park from stair case. I was disappointed that theses three things ruin everything else. Perfect location, there was car parking, clean room, good view and beds where ok , would of been keen to come back, but!!! Now I’m thinking twice.
Stayed 2 nights in Sep 2019
Response from Lianny on 15 Sept 2019
Hi, We apologise for the bad experience you had at the hotel. The guests are not allowed to smoke inside, we are sorry about that.The gate is suppose to be lock at all times.We apologise for all this things that happened while your stay. Have a nice day. Regards Lianny

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
Good price point, for the type of ammenities it had
Stayed 2 nights in Sep 2019
Response from Lianny on 11 Sept 2019
Hi, Thank you for the review. Regards Lianny

8/10 Good

kevin

Liked: Staff & service, room comfort
Dated but spacious. Friendly service
There were obviously renovations ongoing but the only real disappointment was the shower only ran at a very low volume and to get a reasonable temperature was difficult
Stayed 2 nights in Aug 2019
Response from Lianny on 27 Aug 2019
Hi, Thank you for choosing Trickett Gardens Hotel. Which room did you stay in?

4/10 Poor

Verified traveller

Stayed 3 nights in Aug 2019
Response from Lianny on 16 Oct 2019
Hi, Thank you for your review

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a horror show. We had to change rooms because our first one was so dirty and smelled of smoke. Even the second room was dirty and the bathroom was mouldy. The hotel was undergoing renovations, but the hotel management did not properly fence off the areas under maintenance or clean up any of the mess. Building debris and materials were left everywhere and the pool fencing had been unbolted which could allow a young child to get into the pool area unsupervised. Although the hotel management informed us of the renovations, they did not specify that the pool, spa and BBQ facilities would be unavailable and they did not let us know that it would be unsafe place to stay for our eighteen month old son. Access to the secure parking area was covered in rubbish and unsafe. We even found a used syringe left laying on the ground of the "secure parking area". Hotel management were terrible to deal with and did not address any of our concerns. They blamed the unsafe environment on their builders even though we informed them that they are responsible for ensuring the safety of guests.
Stayed 7 nights in Aug 2019