First time staying at Atrium and we will not be coming back.
The rooftop swimming pool (the one you can see on the hero image) was being refurbished when we stayed there in January 2021 - which of course was never mentioned when we booked our stay. Had we known that was the case, we would have stayed elsewhere.
There was another swimming pool with a spa which we were able to use. The pool was small and quite dated, and the spa was not heated which made it unusable. The sauna room was permanently locked with a "Sorry for the inconvenience" sign on the door.
So, while we booked a stay at the hotel which advertised 2 x swimming pools, 2 x spas and a sauna room, we were only able to use an old, small swimming pool. How is that for a great holiday experience? The hotel did not offer any explanations nor did they try to compensate for the lack of the advertised amenities in any way, shape or form.
The apartment we stayed in (water facing 2-bedroom spa) was really small, especially the living area, the kitchen was tiny, and the only air conditioner was in the living area. The bedrooms only had ceiling fans, which is not good enough for a hotel that claims to be 4 stars.
Our apartment wasn't very clean, with rubbish left behind the bedside drawers, various clothing items left by previous guests in the main bedroom wardrobe and dirty plates in the pantry.
The ensuite sink drain was clogged.
Overall, a disappointing stay. Definitely, WOULD NOT recommend.
