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Overview of Mercure Gold Coast Resort

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Featured image
2 outdoor pools
2 outdoor pools
2 outdoor pools
In-room safe, desk, iron/ironing board, free cots/infant beds

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationGold Coast Convention and Exhibition Centre7 min drive
    Popular LocationRobina Town Centre8 min drive
    Popular LocationThe Star Gold Coast12 min drive
    AirportGold Coast, QLD (OOL-Coolangatta)25 min drive
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  • Superior Room, 1 King Bed, Garden View

    4.9/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed, Garden View
  • Superior Room, 1 King Bed (Spa)

    4.7/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed (Spa)
  • Superior Room, 1 King Bed, Pool View

    Room amenities

    • 36 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed, Pool View
  • Superior Room, 2 Queen Beds, Pool View

    4.8/5 guest room rating

    Room amenities

    • 36 sq m
    • Sleeps 4
    • 2 Queen Beds
    More detailsSuperior Room, 2 Queen Beds, Pool View
  • Superior Room, 2 Queen Beds (spa room)

    4.5/5 guest room rating

    Room amenities

    • 36 sq m
    • Sleeps 4
    • 2 Queen Beds
    More detailsSuperior Room, 2 Queen Beds (spa room)
  • Superior Room, 1 King Bed, Golf View

    4.7/5 guest room rating

    Room amenities

    • 36 sq m
    • Golf view
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed, Golf View
  • Superior Room, 2 Queen Beds, Golf View

    4.9/5 guest room rating

    Room amenities

    • 36 sq m
    • Golf view
    • Sleeps 4
    • 2 Queen Beds
    More detailsSuperior Room, 2 Queen Beds, Golf View
  • Superior Room, 2 Queen Beds, Garden View

    4.9/5 guest room rating

    Room amenities

    • 36 sq m
    • Sleeps 4
    • 2 Queen Beds
    More detailsSuperior Room, 2 Queen Beds, Garden View

About this area

Gold Coast

Located in Gold Coast, Mercure Gold Coast Resort is in the suburbs and next to a golf course. The area's natural beauty can be seen at Surfers Paradise Beach and Springbrook National Park, while Timezone and Infinity Attraction are popular area attractions. Looking to enjoy an event or a match while in town? See what's going on at Metricon Stadium. Spend some time exploring the area's activities, including golfing and golf lessons.
Popular Location

What's nearby

  • The Oasis - 7 min drive
  • Gold Coast Convention and Exhibition Centre - 7 min drive
  • Robina Town Centre - 8 min drive
  • SkyPoint Observation Deck - 9 min drive
  • The Star Gold Coast - 12 min drive

Getting around

  • Broadbeach South Light Rail Station - 7 min drive
  • Varsity Lakes Station - 11 min drive
  • AirportGold Coast, QLD (OOL-Coolangatta) - 25 min drive

Restaurants

  • The Green — 1 min walk
  • The Green Bar — 1 min walk
  • Cocotte Dining - 5 min drive
  • Mike's Kitchen - 5 min drive
  • Krish Indian Cuisine - 5 min drive

About this property

Mercure Gold Coast Resort

Family-friendly Gold Coast hotel in Carrara, near Palm Meadows Golf Course
Along with 2 outdoor pools, this hotel has a full-service spa and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 292 rooms provide complimentary wireless Internet access, balconies or patios and LCD TVs. Other amenities available to guests include coffee/tea makers, free bottled water and in-room massages.
Mercure Gold Coast Resort offers 292 forms of accommodation which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Rooms open to balconies or patios. LCD televisions come with pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This Gold Coast hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Future Therapy has 3 treatment rooms. Services include Swedish massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Covered valet parking on site (AUD 5.50 per stay)
  • On-site parking is wheelchair accessible
  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM–9:00 AM on weekdays and 7:00 AM–9:00 AM on weekends: AUD 8.50-32.50 for adults and AUD 8.50-8.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Children's pool
  • Full-service spa
  • Health club
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Front-desk safe
  • Newspapers in reception
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • German
  • Japanese
  • Korean
  • Russian

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre (10097 square feet of space)

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - swedish
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower
  • Upper floors only accessible by stairs
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • LCD TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe

See similar properties

Policies

Check-in

Check-in time starts at 2 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

This property is closed from 13 June 2020 to 28 September 2020 (dates subject to change).
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for AUD 45.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 8.50 and AUD 32.50 for adults, and AUD 8.50 and AUD 8.50 for children (approximately)
  • Airport shuttle fee: AUD 100 per vehicle (roundtrip)
  • Valet parking fee: AUD 5.50 per stay
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gold Coast Mercure
Gold Coast Mercure Resort
Mercure Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort
Mercure Gold Coast Resort Carrara
Mercure Resort Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort Hotel
Mercure Gold Coast Resort Carrara
Mercure Gold Coast Resort Hotel Carrara

Frequently asked questions

Can I cancel my reservation for free at Mercure Gold Coast Resort and receive a full refund?
Yes, Mercure Gold Coast Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Gold Coast Resort cancellation policy on our site for more details about any exclusions or requirements.
Does Mercure Gold Coast Resort have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is Mercure Gold Coast Resort pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Mercure Gold Coast Resort?
Self-parking is free at this property.
What time is check-in at Mercure Gold Coast Resort?
Check-in begins at 2 PM.
What time is check-out at Mercure Gold Coast Resort?
Checkout is at 10 AM. Late checkout is available for a fee (subject to availability).
Does Mercure Gold Coast Resort provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of AUD 100 per vehicle applies.
Where is Mercure Gold Coast Resort located?
This family-friendly Gold Coast hotel is located near the airport, 0.1 mi (0.2 km) from Palm Meadows Golf Course, and within 6 mi (10 km) of Metricon Stadium and Surfers Paradise Beach.
4.3
Excellent
5 - Excellent
508
4 - Good
357
3 - Okay
90
2 - Poor
26
1 - Terrible
10

4.4/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family love staying here. This place has such a happy vibe. The rooms are always clean and the service is always excellent. Facility’s are kept to an excellent standard and staff always go above and beyond to make your stay amazing. Buffet breakfast is always delish with a massive variety especially in holiday the holiday seasons. We have stayed here a few times and looking to book again for a much needed getaway once the border restrictions have been lifted. We wouldn’t stay anywhere else on the Gold Coast anymore because the Mercure at Carrara is the best of the best!
Stayed 2 nights in Feb 2020

3/5 Okay

Travelled with family
Happy face iconLiked: Cleanliness
Lovely room, large with a spa bath. That was about it, very disapointed with the TV. It was quite small and blurry. No Netflix etc only TV channels. If we wanted to watch a movie, they cost $15:95 each. No toaster or microwave.
Stayed 1 night in Jun 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Convenient. Homely. Great staff. Lots of amenities.
Stayed 1 night in Jun 2020

2/5 Poor

Business traveller, Travelled with partner
Sad face IconDisliked: Cleanliness, staff & service
Well I usually enjoy my stay at Mercure Gold Coast but not this time. As a frequent guest, and a member of Accor Hotels, I was dumbfounded to be denied buffet breakfast by the female desk manager. Apparently she thought the booking for was for one, but it was booked via an agency for two. I couldn’t reason with her. I showed her my itinerary stating 2 guests, but she wasn’t satisfied So myself and my guest went without breakfast for the entire stay even though it was paid for. Unfortunately the room was plagued with moths. On a positive note, we were moved to a more suitable room
Stayed 2 nights in Mar 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Bright location plenty of parking and great facilities
Stayed 1 night in Mar 2020

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