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2 outdoor pools
2 outdoor pools
2 outdoor pools
Balcony

Guest reviews

4.3/5 Excellent
997 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Map

Explore the area

Popular LocationPalm Meadows Golf Course3 min walk
Popular LocationMetricon Stadium5 min drive
Popular LocationPacific Fair Shopping Centre6 min drive
AirportGold Coast, QLD (OOL-Coolangatta)28 min drive

Choose dates to view prices

  • Superior Room, 2 Queen Beds, Golf View

    4.9/5 guest room rating

    Room amenities

    • 36 sq m
    • Golf view
    • Sleeps 4
    More detailsSuperior Room, 2 Queen Beds, Golf View
  • Superior Room, 2 Queen Beds (spa room)

    4.7/5 guest room rating

    Room amenities

    • 36 sq m
    • Sleeps 4
    More detailsSuperior Room, 2 Queen Beds (spa room)
  • Superior Room, 1 King Bed (Spa)

    4.7/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    More detailsSuperior Room, 1 King Bed (Spa)
  • Superior Room, 1 King Bed, Garden View

    4.9/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    More detailsSuperior Room, 1 King Bed, Garden View
  • Superior Room, 2 Queen Beds, Garden View

    4.9/5 guest room rating

    Room amenities

    • 36 sq m
    • Sleeps 4
    More detailsSuperior Room, 2 Queen Beds, Garden View
  • Superior Room, 1 King Bed, Golf View

    4.7/5 guest room rating

    Room amenities

    • 36 sq m
    • Golf view
    • Sleeps 2
    More detailsSuperior Room, 1 King Bed, Golf View
  • Superior Room, 1 King Bed, Pool View

    Room amenities

    • 36 sq m
    • Sleeps 2
    More detailsSuperior Room, 1 King Bed, Pool View
  • Superior Room, 2 Queen Beds, Pool View

    4.8/5 guest room rating

    Room amenities

    • 36 sq m
    • Sleeps 4
    More detailsSuperior Room, 2 Queen Beds, Pool View

About this area

Gold Coast

Located in Gold Coast, Mercure Gold Coast Resort is in the suburbs and next to a golf course. The area's natural beauty can be seen at Surfers Paradise Beach and Springbrook National Park, while Infinity Attraction and Timezone are popular area attractions. Looking to enjoy an event or a match while in town? See what's going on at Metricon Stadium. Spend some time exploring the area's activities, including golfing and golf lessons.

Map
Popular Location

What's nearby

  • Palm Meadows Golf Course - 3 min walk
  • Metricon Stadium - 5 min drive
  • Pacific Fair Shopping Centre - 6 min drive
  • Gold Coast Convention and Exhibition Centre - 7 min drive
  • The Star Gold Coast - 11 min drive

Getting around

  • Broadbeach South Light Rail Station - 7 min drive
  • Varsity Lakes Station - 11 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 28 min drive

Restaurants

  • The Restaurant — 1 min walk
  • Burleigh Brewing Company - 11 min drive

About this property

Mercure Gold Coast Resort

Family-friendly Gold Coast hotel in Carrara, near Palm Meadows Golf Course
Along with 2 outdoor pools, this hotel has a full-service spa and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 292 rooms provide complimentary wireless Internet access, balconies or patios and LCD TVs. Other amenities available to guests include coffee/tea makers, free bottled water and in-room massages.
Mercure Gold Coast Resort offers 292 forms of accommodation which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Rooms open to balconies or patios. LCD televisions come with pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This Gold Coast hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Follows standard sanitisation guidelines of Bureau Veritas (Accor Hotels)
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Guest rooms kept vacant for 48 hours between stays
Protective shields in place at main contact areas
Contactless check-out

Safety measures

Hand sanitiser provided
Masks and gloves available
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Valet parking: AUD 5.50 per stay
  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–9:00 AM on weekdays and 7:00 AM–9:00 AM on weekends: AUD 8.50-22 for adults and AUD 8.50-8.50 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Children's pool
  • Full-service spa
  • Health club
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dry-cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Front-desk safe
  • Newspapers in reception
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • German
  • Japanese
  • Korean
  • Russian

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre (10097 square feet of space)

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - swedish
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • TV in reception

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • LCD TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for AUD 45.0 per night.
Free cots (infant beds)

Payment types

American ExpressDiners ClubMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 8.50 and AUD 22 for adults, and AUD 8.50 and AUD 8.50 for children (approximately)
  • Airport shuttle fee: AUD 100 per vehicle (roundtrip)
  • Valet parking fee: AUD 5.50 per stay
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.
  • Contactless check-out is available.
  • Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.
  • The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.

We should mention

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Mercure Gold Coast Resort Carrara
Mercure Gold Coast Resort
Mercure Gold Coast Carrara
Mercure Gold Coast

Frequently asked questions

Can I cancel my reservation for free at Mercure Gold Coast Resort and receive a full refund?
Yes, Mercure Gold Coast Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Gold Coast Resort cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this property?
Check-in begins at 2 PM.
What time is check-out at this hotel?
Checkout is at 10 AM. Late checkout is available for a fee (subject to availability).
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of AUD 100 per vehicle applies.
Where is this hotel located?
This family-friendly Gold Coast hotel is located near the airport, 0.1 mi (0.2 km) from Palm Meadows Golf Course, and within 6 mi (10 km) of Metricon Stadium and Surfers Paradise Beach.

Guest reviews

Overall score and ratings for Mercure Gold Coast Resort

4.3
Excellent
5 - Excellent
507
4 - Good
363
3 - Okay
90
2 - Mediocre
26
1 - Poor
11
4.4
Cleanliness
4.5
Service and Staff
4.4
Amenities
4.2
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Convenient. Homely. Great staff. Lots of amenities.

Stayed 1 night in Jun 2020

3/5

    This traveller didn’t leave comments with their review
    Stayed 3 nights in Mar 2020

    2/5

    • Disliked: Cleanliness, staff & service

    Well I usually enjoy my stay at Mercure Gold Coast but not this time. As a frequent guest, and a member of Accor Hotels, I was dumbfounded to be denied buffet breakfast by the female desk manager. Apparently she thought the booking for was for one, but it was booked via an agency for two. I couldn’t reason with her. I showed her my itinerary stating 2 guests, but she wasn’t satisfied So myself and my guest went without breakfast for the entire stay even though it was paid for. Unfortunately the room was plagued with moths. On a positive note, we were moved to a more suitable room

    Stayed 2 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Bright location plenty of parking and great facilities

    Stayed 1 night in Mar 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The garden outlook was lovely, and the staff were so nice, with welcoming smiles and an eagerness to assist with anything I needed. Loved how the hot water was so instant! Only 2 little suggestions ... I’m a big tea drinker, and had to ask for more milk every day, and the only spot to have a smoke was on the driveway in full sun with nowhere to sit down except the gutter. Perhaps a small area could be designated with shade and seating? Regardless, I’d be happy to stay again!

    Stayed 3 nights in Mar 2020