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Reviews of The Oracle Resort Broadbeach - GCLR

4 out of 5
The Oracle Resort Broadbeach - GCLR
22 Elizabeth Avenue, Broadbeach, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 104 out of 231 reviews" "
Rating 8 - Good. 79 out of 231 reviews" "
Rating 6 - Okay. 27 out of 231 reviews" "
Rating 4 - Poor. 15 out of 231 reviews" "
Rating 2 - Terrible. 6 out of 231 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Karen

Travelled with partner
Liked: Amenities, property conditions & facilities
The Pool areas were fantastic and overall the apartment was great, but there is definitely signs of wear and tear in bathrooms and walls desparately need a paint. Furnishings were mostly very good, but the bed mattress whilst comfortable had stains and there were no mattress protectors on the bed. The second bedroom also did not have a lamp to night time. Balconies were very very dirty with soot all over them.
Stayed 5 nights in Feb 2024

10/10 Excellent

Dion

Travelled with family
Liked: Cleanliness, room comfort
Family holiday
A great central place in Broadbeach, which is across the road from the beach. Multiple restaurants and cafes in very close proximity. Family holiday 2 adults 2 teenagers in a two bedroom apartment. Simple check in process. Room clean and new appliances. Beds comfy. Blockout curtains and soundproof windows. Access to WiFi, Netflix, Stan The room a touch on the small side for our family. More ideal for a couple or young family, Access to outdoor heated pool, gym, pool table. Would definitely stay again, but in a bigger apartment.
Stayed 8 nights in Dec 2023

8/10 Good

Tricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The communication provided by the managing Luxury Apartments was a little hit and miss. Overcharging us for our stay and also adding a fee for this via Amex which was not warranted. We paid Wotif. Then we weren't provided any details of which Tower we were staying in or Apartment number. Thank fully the apartment was clean, tidy and comfortable.
Stayed 3 nights in Dec 2023

2/10 Terrible

Alan

Stayed 2 nights in Dec 2023

10/10 Excellent

Brodie

Stayed 4 nights in Nov 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, room comfort
Nice family holiday. Great location.
Stayed 7 nights in Sep 2023

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great spot within walking distance to all activities.
Stayed 5 nights in Sep 2023

6/10 Okay

Shane

Travelled with family and small children
Peppers staff rude after they found out we didn’t book thru them direct. Extremely rude.
Stayed 3 nights in Jul 2023
Response from Nikki on 1 Aug 2023
Hi Shane.Thank you for your feedback. We hope you enjoyed your stay. We are sorry to hear that you did not have the best experience with the staff of the property. Perhaps giving the property your feedback as you did with us would benefit other guests who book through outside agents moving forward. We hope you travelled home safely and we hope that we can accommodate you on your next trip to the Gold Coast.Kind regardsGCLR

10/10 Excellent

Samuel Ivor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The unit was clean and modern, easy access to all amenities in the hotel. The Oracle’s location is close to everything you need while on holiday.
Stayed 7 nights in Jul 2023
Response from Nikki on 1 Aug 2023
Hi Samual.Thank you so much for the great review. We are so pleased you enjoyed your stay and we look forward to welcoming you back in the near future.Kind regardsGCLR

10/10 Excellent

chris

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Breanna

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from GCLR on 19 May 2023
Hi Breanna, thanks for the 5 out 5.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
As good as it get, nothing negative it has it all
Stayed 7 nights in Feb 2023
Response from GCLR on 23 Feb 2023
Hi George,Thank you for your brilliant review of your recent stay with us!We are so pleased to hear that you were impressed with our apartment- we work very hard to ensure our apartments are kept at our luxury standard, and it is fantastic to hear that we have succeeded.Looking forward to welcoming you back again in future.Kind regards,Gold Coast Luxury Resorts

8/10 Good

Christopher

Stayed 5 nights in Feb 2023
Response from GCLR on 28 Mar 2023
Hi Christopher,Thank you for the awesome review and for taking the time to provide us with your feedback. We thrive on providing a great guest experience and we are so pleased that your experience met your expectations. We look forward to hearing from you when you're ready to book your next Gold Coast holiday.Kind regardsGold Coast Luxury Resorts

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely views, close proximity to everything, good amenities
Stayed 5 nights in Jan 2023
Response from GCLR on 23 Jan 2023
Hi Angelo,Thank you for your magnificent review of your recent stay with us!We are so pleased to hear that you were impressed with the apartment and location- those views are quite exquisite.We look forward to welcoming you back in future!Kind regards,Gold Coast Luxury Resorts

2/10 Terrible

Matthew

Stayed 5 nights in Nov 2022
Response from Sam on 6 Dec 2022
Hi Matt,I attempted to contact you to discuss the issues you experienced resulting in a 2 out of 10 rating. Please contact our office directly so we can gain an understanding and rectify the issues. I look forward to hearing from you soon. Kind regards, SamGold Coast Luxury Resorts

10/10 Excellent

Harris

Liked: Cleanliness, amenities, property conditions & facilities
Totally private. Great views. Total Luxury
Stayed 5 nights in Oct 2022
Response from Nikki on 1 Nov 2022
Hi Harris.Thank you for the great review!! We appreciate your feedback and we are so pleased you had an enjoyable stay and took the time to enjoy the amazing views. We hope to be able to welcome you back on your next visit to the Gold Coast.

10/10 Excellent

Dionne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property well fitted out close to restaurants and shops. Close to pacific fair. Tram stop and buses. Easy walk to beach. Pool area very nice and sen garden
Stayed 5 nights in Oct 2022
Response from GCLR on 31 Oct 2022
Hi Dionne,Thank you for the awesome review and for taking the time to provide us with your feedback. We thrive on providing a great guest experience and we are so pleased that your experience met your expectations. We look forward to hearing from you when you are ready to book your next Gold Coast holiday.Kind regardsGold Coast Luxury Resorts

10/10 Excellent

Andrea

Liked: Cleanliness, room comfort
Perfect
Nothing to fault here, fantastic accommodation. Thankyou Kim for your great communication.
Stayed 3 nights in Oct 2022
Response from GCLR on 31 Oct 2022
Hi Andrea,Thank you for the awesome review and for taking the time to provide us with your feedback. We thrive on providing a great guest experience and we are so pleased that your experience met your expectations. We look forward to hearing from you when you're ready to book your next Gold Coast holiday.Kind regardsGold Coast Luxury Resorts

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect position.
Stayed 3 nights in Oct 2022
Response from GCLR on 18 Oct 2022
Hi Sue,Thank you for your review, we are glad to hear the position was perfect. We look forward to hosting you again on your next stay on the Gold Coast

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We found the apartment spacious, clean and well presented. The amenities of the complex were fantastic. Will definitely be back.
Stayed 4 nights in Oct 2022
Response from Gold Coast Luxury Resorts on 16 Oct 2022
Hi SharonThank you so much for your amazing review!! We are so pleased that your expectations were met with both your apartment and the facilities of the property. We hope you had a great holiday and that some lovely new memories were made. We look forward to welcoming you back on your next trip to the Gold Coast.Kind regardsGCLR

8/10 Good

Janice

Stayed 6 nights in Sep 2022

10/10 Excellent

Lorene

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location. Very clean except for windows. All the team at GCLR were professional, efficient and lovely to deal with.
Stayed 5 nights in Sep 2022
Response from Gold Coast Luxury Resorts on 16 Oct 2022
Hi Lorene.Thank you for the outstanding review!! We are so pleased you had an enjoyable stay and that your experience met your expectations! We look forward to welcoming you on your next visit to the Gold CoastKind regardsGCLR

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, room comfort
Good location with restaurants just downstairs. Easy walk to shopping and casino
Stayed 3 nights in Jul 2022
Response from Nikki on 27 July 2022
Hi Adam Thank you for taking the time to rate your recent stay and thank you for sharing your feedback. We hope you had a great stay and we look forward to welcoming you back when you are ready for your next Gold Coast getaway. Kind regards GCLR

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, room comfort
Fantastic
Really great facilities. Centrally located. As it was a private rental staff at front would not assist us
Stayed 5 nights in Jul 2022
Response from Nikki on 27 July 2022
Hi Anne. Thank you for taking the time to review your recent stay. And thank you so much for the 10/10!! We are thrilled. We are so pleased you were happy with your apartment and all the facilities and hope you had a great holiday. We hope you choose Gold Coast Luxury Resorts when you are ready to book your next Gold Coast getaway. Kind regards GCLR

8/10 Good

Alan

Stayed 3 nights in Jun 2022

2/10 Terrible

Julie

Travelled with family
Liked: Cleanliness, room comfort
Never again though this agency
Apartment was nice - 2 bedroom but only one bathroom, second bedroom internal with no window. This property is managed off site by an agent - the whole experience was terrible - 30min round trip to collect keys from their office, parking was confirmed but wasn't available so we had to park a block away in a public car park at my expense - they never answer the phone to assist but just sent me over 10 emails and txt, there should be full disclosure PRIOR to booking of the key situation and parking - lesson learned here
Stayed 1 night in May 2022

8/10 Good

William

Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2022
Response from Gold Coast Luxury Resorts on 3 Mar 2022
Hi William. Thank you for rating your recent stay with us. We hope your stay was an enjoyable one and we look forward to welcoming you back on your next visit to the Gold Coast. Kind regards GCLR Team

6/10 Okay

Leigh

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2022
Response from Gold Coast Luxury Resorts on 17 Feb 2022
Hi Leigh. We hope you enjoyed your recent stay and do thank you for taking the time to rate it. Please feel free to let us know if you have any feedback you would like to share otherwise we look forward to assisting you with your accommodation needs the next time you visit the Gold Coast. Kind regards Gold Coast Luxury Resorts

10/10 Excellent

James

Stayed 3 nights in Nov 2021

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2021
Response from GCLR Team on 27 July 2021
Hi Christina, Thank you for leaving a 10/10 review! Gold Coast Luxury Resorts looks forward to welcoming you back again in the future!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021
Response from GCLR Team on 27 July 2021
Hi Anonymous, We would love to know what we could do next time to make your stay more enjoyable. Please feel free to reach us directly.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is great. Plenty of food options. Didnt like lack of wheelchair access to sauna and steam room.
Stayed 4 nights in May 2021
Response from GCLR Team on 1 June 2021
Thank-you for your review and feedback, we are pleased you enjoyed your stay with us and found the central location convenient!

10/10 Excellent

Jason

Liked: Cleanliness, room comfort
My favourite place to stay
Great place to stay. Upmarket and mostly owner occupied so is not really tailored for families which I like.
Stayed 2 nights in May 2021
Response from GCLR Team. on 26 May 2021
Thank-you for your wonderful review Jason, we are pleased that you enjoyed your stay with us in this apartment!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Close to everything I had planned. No downside.
Stayed 4 nights in May 2021
Response from GCLR Team. on 18 May 2021
Thank-you for your review, we are pleased you enjoyed this apartments central location and didn't experience any negatives!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to great restaurants, beach, transport and shops
Stayed 7 nights in Apr 2021
Response from GCLR Team on 5 May 2021
Thank-you for your review! We're pleased you enjoyed your stay and the central location of this apartment.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
We loved the oracle. Stayed in tower 1. Level 35 in superior apartment. View is breathtaking. Definitely recommend. Gorgeously decorated. Great location. Right across from the beach and easy walk to restaurants and cafes.
Stayed 7 nights in Apr 2021
Response from GCLR Team on 27 Apr 2021
Thank-you for the wonderful review and comments! Our team are so pleased you enjoyed your stay with us, hopefully we are able to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing views, very clean and great location.
Stayed 5 nights in Apr 2021
Response from GCLR Team. on 27 Apr 2021
Thank-you for the wonderful review! We are pleased you enjoyed your stay in this unit and loved the wonderful views.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Booking through Gold Coast Luxury Resorts was fantastic and huge savings
Stayed 5 nights in Feb 2021
Response from GCLR Team. on 26 Feb 2021
Thank-you for your wonderful review! I hope we have the chance to welcome you back in the future.

6/10 Okay

Dale

Travelled with family
Liked: Cleanliness, room comfort
Lovely but not a Peppers
There is a stark difference between this apartment and those managed by Peppers. The furniture is tired, the appliances did not all work, the apartment was under resourced in terms of kitchenware. It is a lovely apartment but just not worth the same money as the equivalent apartment managed by Peppers in the same building.
Stayed 7 nights in Jan 2021
Response from GCLR Team on 13 Jan 2021
Hi Dale, Thank you for taking time to leave us a review. We're glad that you enjoyed your stay overall, although we're sorry to hear of the issues that you had. We take great pride in providing high quality accommodation at a much lower price than the onsite management. While these issues should have been rectified before you checked in, please note that you are also welcome to contact us during your stay if there is anything that is not up to standard. Thank you for bringing these to our attention so that we have the opportunity to improve everything for our future guests. We hope to see you again in future for a better experience.

6/10 Okay

John, Sydney

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Property cannot be faulted. Location, cleanliness etc. However, when staying in a 5 star property for a week with four people, one would expect more then 2 rolls of toilet paper. Also the double bed requested is simply 2 singles pushed together with no topper, just a queen sheet to hold them together. I was also disappointed that there was no wifi, Chromecast etc which is not made clear when you book.
Stayed 7 nights in Dec 2020
Response from GCLR Team on 31 Dec 2020
Hi John, Thank you for taking time to leave us a review, we appreciate your feedback. Please note that these are privately owned apartments which are priced much cheaper than the onsite management and only include a starter pack of amenities. Our standard bedding configuration is 1 King bed in the master and 2 Single beds in the second bedroom. These are made up of 'zip singles' so that we can adjust them to suit multiple preferences. We do not advertise wifi or chromecast for any of our apartments, although most of our apartments do have wifi and we can note requests. It's good to hear you enjoyed your stay overall, and we hope to see you again in future.

8/10 Good

Marcus

Travelled with family
Liked: Cleanliness, room comfort
Defects
Some of the items in the department were not working i.e. kids door locked automatically and we had to call after hours service to fix it. bed lamp and living room was not working. Some of the apartments had mould and visible rust.
Stayed 10 nights in Dec 2020
Response from GCLR Team on 31 Dec 2020
Hi Marcus, Thanks for taking time to leave some feedback. Apologies for the issue with the door, but we're glad that we could fix it for you promptly. Please note that our handyman would've also been happy to fix the lights if advised. It's great to hear that you enjoyed your stay overall, and we hope to welcome you back in future!

10/10 Excellent

Erica M

Travelled with family
Liked: Cleanliness, room comfort
Family week
Have stayed here two years running now and will come again
Stayed 7 nights in Dec 2020
Response from GCLR Team on 22 Dec 2020
Thank-you for your wonderful review Erica! We are so pleased you enjoyed your stay and we look forward to welcoming you back again next year!

8/10 Good

Anne

Travelled with group
Liked: Cleanliness, room comfort
Very clean 2nd bedroom with twin beds a little cramped for 2 adults. Would have liked a power point in the bathroom so hair dryer could be used in front of a mirror. Overall a pleasant stay pool area good. A quiet place.
Stayed 5 nights in Nov 2020
Response from GCLR Team on 23 Nov 2020
Thank-you for your positive review Anne! We are pleased your enjoyed your stay overall. Our bathrooms have powerpoints which are located underneath the mirror vanity's, they can be a little hard to find sometimes! We hope to welcome you back in the future Anne.

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2020
Response from GCLR Team. on 22 Oct 2020
Thank-you for your review Anna! We hope to welcome you back in the future.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2020
Response from GCLR Team. on 22 Oct 2020
Thank-you for your review Christopher! We hope to welcome you back in the future.

8/10 Good

Elizabeth

Stayed 5 nights in Aug 2020
Response from GCLR Team on 7 Oct 2020
Hi Elizabeth, Thanks for your review, we're glad to hear that you enjoyed our premium apartment with ocean views! We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Great property in a great location with great ocean views. We always love staying at the oracle, the units are modern, spacious, well appointed and comfortable.
Stayed 4 nights in Jul 2020
Response from GCLR Team. on 6 Aug 2020
Thank-you for the wonderful 5-star review! We are so pleased to hear you enjoyed your stay and this beautiful apartment.

6/10 Okay

Steven, Sunshine coast

Travelled with family
Liked: Amenities
Apartment was very beat up. Stains every where on carpets, hole in entrance door Looked like someone’s fist, chips & chunks out of joinery. Curtains broken. Was expecting a lot more.
Stayed 3 nights in Jul 2020
Response from GCLR Team on 5 Aug 2020
Hi Steven, Thank you for taking time to leave us some feedback. This is very unusual to hear as we take great pride in keeping our apartments up to a high standard. We would appreciate it if you could contact us directly with more details so that we can look into this further.

6/10 Okay

Justine, Brisbane, Australia

Travelled with family
Liked: Cleanliness, amenities
Expedia’s presentation of this property as a resort is mis-leading. It is in fact mostly a building of self- contained apartments, with no daily servicing or staff of any kind. Guests have to collect keys off-site and the check out process could not be more inconvenient. Terrible.
Stayed 3 nights in Jul 2020
Response from GCLR Team on 13 July 2020
Hi Justine, We are sorry that you feel that way about Expedia's layout. Unfortunately we do not have any control over how they present our information. You're right, these are privately owned apartments within a resort-style building, which do not include daily servicing (and do not claim to include daily servicing). Our key collection address is only 2 blocks from the apartment and is advertised on our listing and written in the booking confirmation email. We can't change our key collection address, so we try our best to make guests aware in advance. We also provide two options for check-out, you are welcome to leave the keys inside the apartment or return them to our office. We hope that you enjoyed the one-of-a-kind Superior Ocean View room that you can't find anywhere else, and the excellent value compared to the onsite management.