HI Sue, Thank you for your comments. You mentioned some dated issues We have renovated the apartment a bit by bit and hope we will do fully renovation in near future. Kind regards

Hi Maureen,Thank you for your comments. The location is great to access anywhere. We welcome you to visit us again in future.Kind regards

Hi Georgios,Thank you for your comments. We have no such apartment like you described. As we know that you booked no aircon room in which you were unhappy during your stay. There are some dated issue in the apartment. However, All furniture, bed mattress, TV .....have been recently replaced. We have professional cleaning company to do the clean. We will improve the facilities, room condition (including room cleaning) in future. Please check all information before you made bookings next time. Kind regards

Thank you for your comments. We welcome you to visit us in future.

Thank you for your staying at our resort. We welcome you to visit us in future.

Dear Josie,Thank you for your comments. As you know, this is self service apartment and starter pack has been provided to the guest. The bed mattress is new and firm. Most of our guests are happy with it. We provided you a free beach towel during your stay.Kind regards

Thank you for your comments. We will continue to improve our service and the facilities. We welcome you to visit us again in future.

Dear Aurora,We apology to miss your massage (if no response, please contact us by phone). We hope you would report any issue during your stay, we could solve the problem (bathroom is dated and renovation will be carried in future). We are happy to know that you felt convenient to having washing machine/dryer in the apartment. Kind regards

Thank you for choosing our resort and for taking time to write a review. We are so glad to hear you enjoyed the stay. We will keep working hard to exceed your expectations. We are looking forward to welcoming you back to our resort.

Dear Sylvia, Thank you for your staying at our resort. Your comments are highly appreciated. We have a plan to do renovation in future, including painting and bathroom renovation. Kind regards

Dear Teresa, Many thanks for your valuable comments. We will continue to improve our service and hope to see you in future. Kind regards

Hi Breeanna, Thank you for your comments. In response to your comments, please see the following 1. Check in time is at or after 2pm. We accepted your early check in (9:15am) and let you leave your luggage in storage room. 2. I have located you to a unit with air conditioning (you booked a unit with no air-con) for your first night stay due to an urgent request by the guest who stayed in the room you booked. I sincerely apologized for the inconvenience and offered to relocate you the next morning. 3. You booked a budget room (no air-con). 4. half roll of toilet paper: we never provide half roll of toilet paper; the yard tiles have been cleaned but with some stains. You did not request for an extra key (an extra key will be available upon request). 5. Due to the pandemic, reception will be accessed by telephone which is located outside reception. 6. You had a late check out without advance notice. Our house keeping staff had to wait for you for one hour. Kind regards

Hi Amir, Thank you for your comments. The apartment is dated but clean. Many facilities inside the apartment have been updated, including bed mattress, bedside tables, dining set, TV, fridge, washing machine......We have professional cleaning company to do clean. We also inspected the apartment before you checked in. Please report to us next time if any issue related to clean during your stay. We would like to fix up the issue and improve our service. Updating facilities and renovation are still on going. We welcome you to visit us again in future to see the improvement. Kind regards

Thank you for staying in Santana resort. Any suggestion will help us to improve our service in future. Welcome you to visit us again.

Thank you for your staying with us and welcome you to visit us again in future.

Hi Sandra, Thank you for your staying in our resort. However, there were some issues you complained which are not quiet true. 1. you complained the room is not air-conditioner when you checked in: you booked budget room which is no A/C. 2. you are unhappy to pay security bond which are requested for every guest. 2. you complained the room is not clean: I inspected the room with you but you could't pointed out the exact place. 3. Our guests enjoy/love the pool and spa. 4. you reported to police about the preauthorization bond: after you requested, I have send a letter to your bank to release the preauthorization. The police told me not to contact or talk to you any more. You are not welcome in our resort in future. Kind regards

Thank you for your comments. I am pleased to know that you enjoyed to stay in our apartment, including comfortable, clean, facilities, bed, pool and spa, and location. We welcome you to visit us again in future. Kind regards

Thank you for your comments. We welcome you to visit us again in future.

Thank you for your staying in the resort and your comments. We will consider your suggestion to improve kitchen facilities.

I appreciate that you like our location and pool area. As you commented, bathroom is in need of a renovation which is under our plan.

Than you for your comments. It is good to know that you love the pool/spa area, our location and the room. Unfortunately, you booked economic room without air-conditioner. I know it is hard for you and your family to stay the room with no A/C, although we gave you an extra fan. I hope you will read information in details when you made booking next time. Kind regards

Hi Michael, I am sorry to hear this. I know you were unhappy with your booking because you thought you booked two bedroom apartment. The apartment you stayed is only one-bedroom apartment. We do not have two bed room apartment in the resort. When you made booking next time, please read the information in details. The apartment is dated but it is clean. Most furniture have been replaced recently, including bed base and mattress, sofa bed mattress. Before you checked in, our staff inspected the room and it was clean (maybe not perfect). We have a professional person to look after pool and sap, the edges of pool is not mold. All the guests enjoyed spa and pool. Your children enjoyed pool and spa as well and they might have very good time here. Kind regards

Thank you for your staying at our resort and your comments. We welcome you to visit us again in future. Kind regards

Hi There, Thank you for your comments. We will improve the room ventilation if you let us know which room you stayed. Hope you will visit us again in future to see improvement of room ventilation. Kind regards

Thank you for your staying at our resort and your comments. We will upgrade room condition including bathroom in future. Welcome you to visit us again in future. Kind regards

Hi Missy, Thank you for your staying at our resort. Can you please let me know what we need to be improved and welcome you to visit us again in future. Kind regards

Thank you for your staying at our resort and comments. We would inspect and improve room clean if you letting us know during your stay. As self service apartment, only starter pack has been provide. We hope you will visit us again in future with improvement of room clean. Kind regards