Aerial view

Reviews of Bel Air on Broadbeach

4 out of 5
Bel Air on Broadbeach
2633 Gold Coast Highway, Broadbeach, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 699 out of 1306 reviews" "
Rating 8 - Good. 461 out of 1306 reviews" "
Rating 6 - Okay. 104 out of 1306 reviews" "
Rating 4 - Poor. 26 out of 1306 reviews" "
Rating 2 - Terrible. 16 out of 1306 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jasmin

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Bel Air on Broadbeach on 18 Mar 2024
Dear Jasmin,Thank you for taking the time to leave us a review on Expedia. We're delighted to hear that you had a wonderful experience with us. If there's anything specific you enjoyed during your stay or any feedback you'd like to share, please feel free to let us know. We appreciate your support and hope to welcome you back soon for another memorable stay.Best regards,SebastianBel Air on Broadbeach

10/10 Excellent

Christy

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel and excellent service.
Stayed 2 nights in Mar 2024
Response from Bel Air on Broadbeach on 11 Mar 2024
Dear Christy,Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us and that you found our service excellent. Your feedback means a lot to us, and we're delighted that we could provide you with a memorable stay. We hope to welcome you back soon for another fantastic experience.Best regards,SebastianBel Air on Broadbeach

10/10 Excellent

Sash

Stayed 9 nights in Feb 2024
Response from Bel Air on Broadbeach on 22 Mar 2024
Dear Sash,Thank you for your review! We're thrilled to hear that you had a great experience during your stay with us. If you have any further feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regards,SebastianBel Air on Broadbeach

8/10 Good

Karen M

Liked: Amenities, property conditions & facilities
Cafe hours very minimal. Lots of construction around (not your fault).
Stayed 2 nights in Feb 2024
Response from Bel Air on Broadbeach on 1 Mar 2024
Thank you, Karen, for your review. We appreciate your feedback regarding the limited café hours and understand your concern about the construction nearby, even though it's beyond our control. We'll certainly take your comments into consideration as we strive to enhance our guests' experiences. If you have any further suggestions or concerns, please feel free to reach out. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,SebastianBel Air on Broadbeach

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice apartment. Had everything we needed. Mentioned leaking tap to reception and was sorted the same day. Pool area very inviting.
Stayed 2 nights in Feb 2024
Response from Bel Air on Broadbeach on 25 Feb 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay in our apartment and found it to be well-equipped to meet your needs. We strive to provide prompt and efficient service, so we're pleased that our team was able to address the issue with the leaking tap promptly. It's also great to know that you found our pool area inviting—we aim to create a relaxing and enjoyable environment for all our guests. We appreciate your feedback and hope to welcome you back again in the future!

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything you needed was in apartment, except a fishslice for the frypan! $1.75 from pacific fair across the rd fixed that. Close to casino, beach, food spots in broadbeach and kirawee surf club. Will stay again.
Stayed 6 nights in Jan 2024
Response from Bel Air on Broadbeach on 8 Feb 2024
Dear Geoffrey,Thank you for sharing your experience of your fantastic stay here at Bel Air.We're delighted to hear that you enjoyed the amenities provided in the apartment and the amazing location. Your continued patronage means a lot to us, and we're eagerly looking forward to welcoming you back for another great stay!Warm regards,Bel Air on Broadbeach

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Quiet and pool was great
Stayed 2 nights in Dec 2023
Response from Bel Air on Broadbeach on 23 Jan 2024
Dear Robert,Thank you for sharing your feedback on your recent stay at Bel Air on Broadbeach.We're thrilled to hear that you enjoyed our fantastic pool area and had a peaceful stay. If there's anything specific we can do to enhance your next visit, please don't hesitate to inform us. Your valuable feedback is truly appreciated.We eagerly anticipate welcoming you back for another enjoyable stay!Kind Regards,Bel Air on Broadbeach

10/10 Excellent

mark

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the pool area.
Stayed 3 nights in Jan 2024
Response from Bel Air on Broadbeach on 23 Jan 2024
Dear Mark,We appreciate your review of your recent stay at Bel Air on Broadbeach.Thank you for the perfect score, and we're thrilled to know you enjoyed our pool area. If there's anything we can do to enhance your next stay, please don't hesitate to inform us.We are looking forward to welcoming you back!Kind Regards,Bel Air on Broadbeach

10/10 Excellent

Aram

Liked: Cleanliness, amenities, property conditions & facilities
Good experience
Stayed 5 nights in Jan 2024
Response from Bel Air on Broadbeach on 15 Jan 2024
Dear Aram,Thank you for taking the time to leave a review of your recent stay here at Bel Air on Broadbeach.We greatly appreciate the perfect score, and if there is any more detail you would like to provide, that would be greatly appreciated.Thank you again for your incredible review and we look forward to welcoming you back for another stay!Kind Regards Bel Air on Broadbeach

10/10 Excellent

HARRY

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place, perfect location, very spacious and accommodating for a family. Pool, Sauna and Spa are world-class. Will be back for sure
Stayed 5 nights in Jan 2024
Response from Bel Air on Broadbeach on 12 Jan 2024
Dear Harry,Thank you for choosing Bel Air on Broadbeach and for taking the time to share your positive experience on Expedia. We're thrilled to hear that you found our property to be a great place with a perfect location, spacious accommodations, and excellent amenities. It's wonderful to know that our pool, sauna, and spa met your expectations.We appreciate your kind words and look forward to welcoming you back on your next visit. If there's anything specific you'd like to share or suggest for an even better experience next time, please feel free to let us know.Best Regards,Bel Air on Broadbeach

10/10 Excellent

Tuck Seng

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is professional and reliable.
Stayed 3 nights in Dec 2023
Response from Bel Air on Broadbeach on 2 Jan 2024
Dear Tuck Seng,We extend our sincere appreciation for sharing your thoughts on your recent stay at Bel Air on Broadbeach.We are thrilled to learn that you found our staff to be professional and reliable, and we are sincerely grateful for the perfect overall score you awarded us.It would be a pleasure to welcome you back for another wonderful stay, and we are open to any suggestions or feedback you may have to further enhance your experience. Your satisfaction is our priority!Kind Regards,Bel Air on Broadbeach

6/10 Okay

Hong Xian

Liked: Amenities
The swimming pool was great, but the room was average (the lights in the room were a little dark, and the property itself was a little old and average).
Stayed 2 nights in Dec 2023
Response from Bel Air on Broadbeach on 5 Jan 2024
Dear Hong Xian,Thank you for your recent review of Bel Air on Broadbeach. We're thrilled you enjoyed the swimming pool! Your feedback on the room's lighting is noted, and we'll use it to improve. If there's anything specific you'd like for your next stay, please let us know.Best Regards,Bel Air on Broadbeach

10/10 Excellent

Kate

Stayed 3 nights in Dec 2023
Response from Bel Air on Broadbeach on 31 Jan 2024
Hi Kate,Thank you for the fantastic 5 out of 5 review. If there is anything we can do to make your next stay even more memorable, please let us know.Kind RegardsBel Air on Broadbeach

8/10 Good

Kristy

Stayed 4 nights in Dec 2023
Response from Bel Air on Broadbeach on 29 Dec 2023
Hello Kristy,Thank you for sharing your rating for your recent stay at Bel Air on Broadbeach. We value your feedback and would love to hear more about your experience. If there are specific aspects you'd like us to address or improve upon, please feel free to provide additional details. Your feedback is important to us, and we strive to ensure every guest has a positive stay.We appreciate your choice to stay with us and hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Bel Air on Broadbeach

10/10 Excellent

Cameron, Albany creek

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Bel Air on Broadbeach on 29 Dec 2023
Dear Cameron,Thank you for taking the time to share your 5-star rating. We are thrilled to hear about your positive experience during your stay with us.Your satisfaction is our priority, and we're delighted that you had an excellent experience. If there are any specific highlights or aspects of your stay that you'd like to share, we would love to hear more.We appreciate your choice to stay with us and look forward to welcoming you back for another exceptional stay.Best regards,Bel Air on Broadbeach

10/10 Excellent

Tonya

Stayed 4 nights in Dec 2023
Response from Bel Air on Broadbeach on 7 Jan 2024
Dear Tonya,Thank you for taking the time to leave a review about your recent stay at Bel Air on Broadbeach!We're thrilled to see you gave us a perfect rating, and we eagerly anticipate welcoming you back for a future stay!Kind Regards,Bel Air on BroadbeachBel Air on Broadbeach

10/10 Excellent

Cameron, Albany creek

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Pool amazing and location is close to everything. Highly recommend will definitely stay here again. recommen
Stayed 4 nights in Dec 2023
Response from Bel Air on Broadbeach on 20 Dec 2023
Dear Cameron,Thank you for sharing your thoughts about your recent stay at Bel Air on Broadbeach.We're delighted to hear that the cleanliness of your room, the inviting atmosphere of the Bel Air's pool area, and our prime location contributed to making your Gold Coast experience enjoyable.Your recommendation means a lot to us, and we're genuinely grateful for your positive feedback. We look forward to the pleasure of welcoming you back for another memorable stay in the future.Kind Regards,Bel Air on Broadbeach

10/10 Excellent

Cameron, Albany creek

Stayed 7 nights in Dec 2023
Response from Bel Air on Broadbeach on 14 Dec 2023
Dear Cameron,Thank you for sharing your fantastic 5-star review on Expedia regarding your recent stay at Bel Air on Broadbeach. We are delighted to hear that you enjoyed your experience with us. Our team takes great pride in delivering exceptional service, and your positive feedback is truly appreciated. If there are specific aspects that stood out or any suggestions for improvement, we would love to hear more. We look forward to the opportunity to welcome you back to Bel Air on Broadbeach in the future. Safe travels!Warm regards,Bel Air on Broadbeach

6/10 Okay

Ramzan

Liked: Property conditions & facilities
Everything nice
Stayed 3 nights in Dec 2023
Response from Bel Air on Broadbeach on 14 Dec 2023
Dear Ramzan,Thank you for taking the time to share your feedback on Wotif regarding your recent stay with us. We're pleased to hear that you found everything to be nice during your visit. However, we noticed that your overall rating was 3 out of 5, and we would appreciate more insight into any areas where we could further enhance your experience. Your input is invaluable to us as we continuously strive to improve our services. If there are specific details or suggestions you'd like to share, please feel free to reach out. We hope to have the opportunity to welcome you back and make your next stay even more enjoyable.Best regards,Bel Air on Broadbeach

4/10 Poor

Tina

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Bel Air Broadbeach on 6 Dec 2023
Dear Tina,Thank you for choosing to stay at the Bel Air, we are disappointed to learn that your experience did not meet your expectations!We would love if you could provide some further information about your experience with us, this way we can ensure we are improving from every guest experience. We hope you enjoyed the rest of your time on the Gold Coast.Once again, we apologise that your stay did not meet your expectations and hope to have the opportunity to welcome you back in the future to restore your faith in our hotel.Kind Regards,Bel Air on Broadbeach

6/10 Okay

Thiago

Stayed 5 nights in Nov 2023
Response from Bel Air on Broadbeach on 20 Dec 2023
Dear Thiago,Thank you for sharing your feedback, where you rated your recent stay with the Bel Air as 3 out of 5. We appreciate your time and insights. While we're delighted to have hosted you, we also acknowledge there may have been aspects that didn't meet your expectations. Your input is invaluable for our ongoing improvement, and we'd be grateful for any additional details you can provide. Your satisfaction is our priority, and we hope to welcome you back in the future for an enhanced experience.Kind Regards,Bel Air on Broadbeach

10/10 Excellent

william

Stayed 3 nights in Nov 2023
Response from Bel Air on Broadbeach on 20 Dec 2023
Dear William,Thank you for taking the time to share your perfect review of your stay at Bel Air on Broadbeach.We're thrilled to receive your 5/5 rating, and it brings us immense joy to know that you had an exceptional experience with us. If there are any specific highlights or aspects of your stay that stood out and you'd like to share, we would love to hear more about your preferences.We eagerly anticipate the pleasure of welcoming you again soon for another delightful stay.Kind Regards,Bel Air on Broadbeach

10/10 Excellent

Chatika

Stayed 3 nights in Nov 2023
Response from Bel Air on Broadbeach on 11 Dec 2023
Dear Chatika,Thank you for taking the time to share your positive experience on Expedia! We're thrilled to see your 5 out of 5 rating and are delighted that you enjoyed your stay at Bel Air on Broadbeach.If there's anything specific you loved about your visit or any suggestions you have for improvement, please feel free to let us know. We appreciate your feedback and look forward to the possibility of hosting you again in the future.Warm regards,Bel Air on Broadbeach

10/10 Excellent

John

Liked: Cleanliness, room comfort
Northern trip
Part of our annual trip up north we stay at Broadbeach because it central to our friends we visit, and staying at Bel Air is ideal plus Pacific Fair shopping mall is just across the road
Stayed 3 nights in Nov 2023
Response from Bel Air on Broadbeach on 21 Nov 2023
Dear John,We would like to express our gratitude for choosing to stay at the Bel Air and for sharing your experience with us. It was a pleasure to be a part of your annual trip up north.We are delighted to hear that you enjoyed the central location at the Bel Air. It means a lot to us that you found our services up to your expectations.We would be honoured to welcome you back for another wonderful stay. Please do let us know if there is anything we can do to make your next stay even more memorable.Looking forward to your next visit!Kind Regards,Bel Air on Broadbeach

8/10 Good

Gena

Liked: Cleanliness, property conditions & facilities
Close to Pacfic Fair shopping and tram. Good sized apartments
Stayed 2 nights in Nov 2023
Response from Bel Air on Broadbeach on 21 Nov 2023
Dear Gena,We would like to express our gratitude for choosing to stay at the Bel Air and for sharing your experience with us. It was a pleasure to be a part of your stay on the Gold Coast.We are delighted to hear that you enjoyed the location of the Bel Air, along with the size of the apartments. It means a lot to us that you found our services up to your expectations.We would be honoured to welcome you back for another wonderful stay. Please do let us know if there is anything we can do to make your next stay even more memorable.Looking forward to your next visit!Kind Regards,Bel Air on Broadbeach

8/10 Good

Malcolm

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Did not like the fact that there was very little dish washing detergent provided. Not enough toilet roles for duration of stay.
Stayed 4 nights in Nov 2023
Response from Bel Air on Broadbeach on 16 Nov 2023
Dear Malcolm,We would like to express our gratitude for choosing to stay at the Bel Air and for sharing your experience with us. It was a pleasure to be a part of your stay on the Gold Coast.We would like to apologise for the lack of detergent and toilet rolls, and we will be sure to improve this in the future. We would be honoured to welcome you back for another wonderful stay. Please do let us know if there is anything we can do to make your next stay even more memorable.Looking forward to your next visit!Kind Regards,Bel Air on Broadbeach

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good hotel has all you need
Stayed 4 nights in Nov 2023
Response from Bel Air on Broadbeach on 15 Nov 2023
Dear Brian,We would like to express our gratitude for choosing to stay at the Bel Air and for sharing your experience with us. It was a pleasure to be a part of your stay on the Gold Coast.We are delighted to hear that you enjoyed your stay and that the Belair had everything you needed. It means a lot to us that you found our services up to your expectations.We would be honoured to welcome you back for another wonderful stay. Please do let us know if there is anything we can do to make your next stay even more memorable.Looking forward to your next visit!Kind Regards,Bel Air on Broadbeach

8/10 Good

Tony

Travelled with family
Very comfortable vibe, good pools to and amazing coffee at the onsite cafe.
Stayed 6 nights in Nov 2023
Response from Bel Air on Broadbeach on 13 Nov 2023
Dear Tony,We would like to express our gratitude for choosing to stay at the Bel Air and for sharing your experience with us. It was a pleasure to be a part of your stay on the Gold Coast.We are delighted to hear that you were comfortable throughout your stay due to the hotel's vibe and facilities. It means a lot to us that you found our services up to your expectations.We would be honoured to welcome you back for another wonderful stay. Please do let us know if there is anything we can do to make your next stay even more memorable.Looking forward to your next visit!Kind Regards,Bel Air on Broadbeach

2/10 Terrible

Kayla

Stayed 3 nights in Nov 2023
Response from Bel Air on Broadbeach on 5 Dec 2023
Dear Kayla,We appreciate you taking the time to share your feedback with us on Expedia. We are genuinely sorry to hear that your experience fell short of your expectations.To better understand your concerns and address them appropriately, we would appreciate more details about the specific issues you encountered during your stay. Your feedback is crucial to us, and we are committed to making improvements based on your comments.Please feel free to reach out to us directly or provide additional information here so that we can further investigate and work towards resolving any issues you may have encountered.We value your input and hope to have the opportunity to better serve you in the future.Best Regards,Bel Air on Broadbeach

8/10 Good

Maxine

Stayed 2 nights in Oct 2023
Response from Bel Air on Broadbeach on 1 Dec 2023
Dear Maxine,Thank you for sharing your experience at Bel Air on Broadbeach. We're thrilled to see your 4 out of 5 rating and that you enjoyed your stay. Your feedback is invaluable, and we're committed to making every guest experience exceptional. If you have any specific insights or requests, please feel free to share. We look forward to welcoming you back soon.Best regards,Bel Air on Broadbeach

2/10 Terrible

Jodie

I was really disappointed with my stay. One day I had tradies doing construction outside my balcony/windows that could see me walking around my apartment. I didn’t know there was construction going on but I asked to move rooms after being there one night because I booked there because I knew there was a balcony and I wanted to do work on it. When I asked rooms the receptionist said tough luck, and if I wanted to move rooms I would have to pay to upgrade. I didn’t want to pay to upgrade for privacy as this should be a right when you are staying in a hotel! They came to my room and said they wouldn’t be much longer and that they *shouldn't* be looking into the room for much more. For context the tradies were working on the balcony next to mine which was about 3 metres, and I could see them with my curtains open, in the lounge and bedroom. I had to keep my curtains closed and stay inside in darkness as they didn’t have see through curtains too. I was so disappointed.
Stayed 3 nights in Nov 2023
Response from Bel Air on Broadbeach on 9 Nov 2023
Dear Jodie,We are truly sorry to hear that your stay at Bel Air did not meet your expectations. Your feedback is important to us, and we want to assure you that we have taken steps to improve our services moving forward.We apologize for any inconvenience caused by the painting work and we regret any miscommunication from our reception staff, as we understand how important it is for our guests to receive excellent service. We will be addressing this with our team to ensure that we continue to provide the best service to our guests.We hope that you will give us the opportunity to serve you again and show you our commitment to providing an exceptional guest experience. Thank you for your valuable feedback.Kind regards,Bel Air on Broadbeach

4/10 Poor

Tanera

Disliked: Cleanliness, property conditions & facilities
It is an older property in the Gold Coast and it age is showing. Poor layout with worn carpets. A few creepy crawlies tarnished the experience. They need to update to compete with surrounding properties, otherwise it would be difficult to recommend this location.
Stayed 4 nights in Oct 2023
Response from Bel Air on Broadbeach on 9 Nov 2023
Dear Tanera,Thank you for choosing to stay at Bel Air. We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and assure you that we have taken steps to improve moving forward. We would like to apologise for the worn carpets in your apartment, along with the tarnished experience due to creepy crawlies. We promise to work on improving these issues in the future as our guests' comfort and satisfaction are our top priorities.We hope to have the opportunity to welcome you back to our hotel in the future and restore your faith in our services. Thank you for your valuable feedback.Kind Regards, Bel Air on Broadbeach

8/10 Good

Toni

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy, clean and with everything close by.
Stayed 4 nights in Oct 2023
Response from Bel Air on Broadbeach on 31 Oct 2023
Dear Toni,We would like to express our gratitude for choosing to stay at the Bel Air and for sharing your experience with us. It was a pleasure to be a part of your stay on the Gold Coast.We are delighted to hear that you enjoyed the cleanliness and location of our resort. It means a lot to us that you found our services up to your expectations.We would be honoured to welcome you back for another wonderful stay. Please do let us know if there is anything we can do to make your next stay even more memorable.Looking forward to your next visit!Kind Regards,Bel Air on Broadbeach

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It's a great property in a perfect location. Walkable to shopping, dining and beach. I would definitely stay agin.
Stayed 2 nights in Oct 2023
Response from Bel Air on Broadbeach on 31 Oct 2023
Dear Tracy,We would like to express our gratitude for choosing to stay at the Bel Air and for sharing your experience with us. It was a pleasure to be a part of your stay on the Gold Coast.We are delighted to hear that you enjoyed the property's location. It means a lot to us that you found our services up to your expectations.We would be honoured to welcome you back for another wonderful stay. Please do let us know if there is anything we can do to make your next stay even more memorable.Looking forward to your next visit!Kind Regards,Bel Air on Broadbeach

6/10 Okay

Ash

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The room we were in was quite run down. Windows didn't close properly, the leather chairs all had cuts in them or you could feel the wood in it when you sat. A lot of cracked and uneven tiles, no fans in the bathrooms and a lot of cockroaches.
Stayed 2 nights in Oct 2023
Response from Bel Air on Broadbeach on 31 Oct 2023
Dear Ash,Thank you for choosing to stay at Bel Air. We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and assure you that we have taken steps to improve moving forward.We apologise for any inconvenience caused by the run-down room, uncomfortable chairs and damaged tiles. We promise to work on improving these issues in the future. Our guests' comfort and satisfaction are our top priority.We hope to have the opportunity to welcome you back to our hotel in the future and restore your faith in our services. Thank you for your valuable feedback.Kind Regards, Bel Air on Broadbeach

4/10 Poor

Sweta

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
The customer service from reception was great, however the hallways in the buildings smelt really disgusting! Sometimes it became unbearable. The room was ok, a lot of kitchen utensils were missing. We didn’t get hot water in the shower in the morning either. We won’t be returning back to this hotel again unfortunately.
Stayed 6 nights in Oct 2023
Response from Bel Air on Broadbeach on 31 Oct 2023
Dear Sweta,Thank you for choosing to stay at Bel Air. We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and assure you that we have taken steps to improve moving forward.We apologize for any inconvenience caused by the smell in the hallway, missing items, and slow hot water. We promise to work on improving these issues in the future. Our guests' comfort and satisfaction are our top priority.We hope to have the opportunity to welcome you back to our hotel in the future and restore your faith in our services. Thank you for your valuable feedback.Kind Regards, Bel Air on Broadbeach

10/10 Excellent

Clare

Liked: Amenities
Gorgeous pool and the whole hotel was neat tidy and beautifully decorated
Stayed 3 nights in Oct 2023
Response from Bel Air on Broadbeach on 31 Oct 2023
Dear Clare,We would like to express our gratitude for choosing to stay at the Bel Air and for sharing your experience with us. It was a pleasure to be a part of your stay on the Gold Coast.We are delighted to hear that you enjoyed the hotel's amenities and cleanliness. It means a lot to us that you found our services up to your expectations.We would be honoured to welcome you back for another wonderful stay. Please do let us know if there is anything we can do to make your next stay even more memorable.Looking forward to your next visit!Kind Regards,Bel Air on Broadbeach

8/10 Good

Ellysa Jane

Stayed 9 nights in Oct 2023
Response from Bel Air on Broadbeach on 15 Nov 2023
Dear Ellysa Jane,Thank you for choosing to stay at the Bel Air and sharing your experience with us!We would love to hear more feedback about your experience staying at our hotel. Your feedback is important to us as we strive to create comfortable and amazing experiences for all our guests.We hope to have the opportunity to welcome you back for another wonderful stay!Kind Regards,Bel Air on Broadbeach

10/10 Excellent

Androulla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything you need! Very convenient location
Stayed 8 nights in Oct 2023
Response from Bel Air on Broadbeach on 16 Oct 2023
Dear Androulla,Thank you for choosing to stay at the Bel Air and sharing your experience with us!We are glad to hear that you enjoyed the convenient location!We hope to have the opportunity to welcome you back for another wonderful stay!Kind Regards,Bel Air on Broadbeach

10/10 Excellent

Lien

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Bel Air on Broadbeach on 13 Oct 2023
Dear Lien,Thank you for choosing to stay at the Bel Air and sharing your experience with us!We are glad to see that you enjoyed your stay, and would love if you could provide some additional feedback.We hope to have the opportunity to welcome you back for another wonderful stay!Kind Regards,Bel Air on Broadbeach

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
I had a nice stay, the staff were friendly and helpful
Stayed 3 nights in Sep 2023
Response from Bel Air on Broadbeach on 5 Oct 2023
Dear Julie,Thank you for choosing to stay at the Bel Air and sharing your experience with us!We are glad to hear that you enjoyed the experience with our staff!We hope to have the opportunity to welcome you back for another wonderful stay!Kind Regards,Bel Air on Broadbeach

8/10 Good

Sukrit

Liked: Cleanliness, property conditions & facilities
Good location and clean apartment with no fuss at all..
Stayed 4 nights in Sep 2023
Response from Bel Air on Broadbeach on 5 Oct 2023
Dear Sukrit,Thank you for choosing to stay at the Bel Air and sharing your experience with us!We are glad to hear that you enjoyed the cleanliness and location of our resort!We hope to have the opportunity to welcome you back for another wonderful stay!Kind Regards,Bel Air on Broadbeach

8/10 Good

Cherie

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Sep 2023
Response from Bel Air on Broadbeach on 28 Sept 2023
Dear Cherie,Thank you for choosing to stay at the Bel Air and sharing your experience with us!We would love to hear more feedback about your experience staying at our hotel. Your feedback is important to us as we strive to create comfortable and amazing experiences for all our guests.We hope to have the opportunity to welcome you back for another wonderful stay!Kind Regards,Bel Air on Broadbeach

8/10 Good

Alison

Stayed 5 nights in Sep 2023
Response from Bel Air on Broadbeach on 16 Oct 2023
Dear Alison,Thank you for choosing to stay at the Bel Air and sharing your experience with us!We would love to hear more feedback about your experience staying at our hotel. Your feedback is important to us as we strive to create comfortable and amazing experiences for all our guests.We hope to have the opportunity to welcome you back for another wonderful stay!Kind Regards,Bel Air on Broadbeach

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff were excellent. I need a few things went down stairs talked to Jasmine she organised everything. Thank you so much for making my stay wonderful.
Stayed 8 nights in Sep 2023
Response from Bel Air on Broadbeach on 21 Sept 2023
Dear Elizabeth,Thank you for choosing to stay at the Bel Air and sharing your experience with us!We are delighted to hear you had an excellent experience with our staff!We hope to have the opportunity to welcome you back for another wonderful stay!Kind Regards,Bel Air on Broadbeach

8/10 Good

Louise van

Travelled with family and small children
Liked: Cleanliness, amenities
Apartment was small and in need of a Reno But it was clean and comfortable
Stayed 2 nights in Sep 2023
Response from Bel Air on Broadbeach on 18 Sept 2023
Dear Louise,Thank you for choosing to stay at the Bel Air and sharing your experience with us!We are glad to hear that your stay was clean and comfortable!We will definitely take your feedback into account, and will be striving to improve all our apartments!We hope to have the opportunity to welcome you back for another wonderful stay!Kind Regards,Bel Air on Broadbeach

8/10 Good

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quite a nice resort with a little cafe on site for breakfast. Construction along this corridor is pretty unforgiving unfortunately, but you can't hear much once inside. The pool was pretty nice. Would be great if they had a bar.
Stayed 4 nights in Sep 2023
Response from Bel Air on Broadbeach on 15 Sept 2023
Dear James,Thank you for choosing to stay at the Bel Air and sharing your experience with us!We are glad to hear that you enjoyed the pool and café!We hope to have the opportunity to welcome you back for another wonderful stay, with no construction next time!Kind Regards,Bel Air on Broadbeach

8/10 Good

Ignatius

Liked: Cleanliness, property conditions & facilities
The area is at the centre of everything you may need very close to the beach and very friendly and helpful staff, would definitely came again.
Stayed 3 nights in Sep 2023
Response from Bel Air on Broadbeach on 11 Sept 2023
Dear Ignatius,Thank you for choosing to stay at the Bel Air and sharing your experience with us!We are glad to hear that you enjoyed the location and your experience with our team!We look forward to welcoming you back for another wonderful stay!Kind Regards,Bel Air on Broadbeach

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great ocean views, quiet, secure parking & helpful staff. Only negative was someone deactivated our swipe card one day early, don't know what would have happened had we arrived an hour later if staff had finished for the night. A big thank you to the male staff member who went above and beyond to assist. Apart from that great place to stay.
Stayed 5 nights in Sep 2023
Response from Bel Air Team on 14 Sept 2023
Dear Warren,Thank you for choosing to stay at the Bel Air and sharing your experience with us!We are glad to hear that you enjoyed your stay! We sincerely apologise for the hassle you faced with your key card.We hope to have the opportunity to welcome you back for another wonderful stay!Kind Regards,Bel Air on Broadbeach

10/10 Excellent

Alan

Liked: Amenities
It was across the road from trams and bus. only a short walk to the beach and restaurant. There is some restoration being carried out and new building being built but died or effect e
Stayed 3 nights in Sep 2023
Response from Bel Air on Broadbeach on 8 Sept 2023
Dear Alan,Thank you for choosing to stay at the Bel Air and sharing your experience with us!We are glad to hear that you enjoyed the short walk to the beach and surrounding restaurants!We hope to have the opportunity to welcome you back so you can see how all the restoration looks once completed!Kind Regards,Bel Air on Broadbeach