All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Everything was good except the hot tub needed cleaning
Shirley
Stayed 4 nights in May 2024
Response from Michael Manager on 23 May 2024
Thank you for your review, and thank you for staying with us. I apologize if the hot tub was not clean. We do a complete cleaning of it daily, and do cleaning as needed through the day, but if there was a large group just before you, it is possible that it may not have been in the great condition that we want it to be in. We endeavour to have it clean for you next time. Kindly let us know if anything needs attention in the future.
I was over charged Expedia blames the hotel and the hotel blames Expedia. Nobody will help me resolve the problem. The hotel is uses by social services. Drug use on the premises and rude staff at front desk. Hotel smells musty other strong odors.
Chris
Stayed 2 nights in May 2024
Response from Michael Manager on 23 May 2024
Thank you for providing your feedback. We want to address your concerns and reassure all our guests about the quality of our services.Regarding the room rates, it is important to note that booking through third-party platforms like Expedia can sometimes result in varied pricing due to their promotional rates and policies. For a more consistent and transparent pricing experience, we recommend booking directly through our hotel.In terms of the environment within our hotel, we strictly enforce a no-smoking policy, including cannabis, within the premises. While cannabis is legal across Canada, any smoking must be done outside, and we make every effort to maintain a smoke-free environment indoors. Our team is dedicated to ensuring a clean and safe atmosphere for all guests. However, the occasional unavoidable lingering scent can be detected from a guest who smoked cannabis or a cigarette outside, then walked through the halls. We take the safety and comfort of our guests very seriously. Any reports of inappropriate behavior or disturbances are promptly addressed by our staff. We are committed to providing a pleasant and secure stay for everyone.
Wait staff in lounge were not attentive to ppl in VLT area
Lisa
Stayed 1 night in May 2024
10/10 Excellent
Rob
15 May 2024
The hotel bar/restaurant was fantastic!! Food & service was the best I’ve had in a very long time.
Rob
Stayed 1 night in May 2024
Response from Front Desk on 17 May 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Glad you had a good time in the restaurant as well
Clean, well kept. Some rooms dont have outside windows. They open to an interior hallway.
Restaraunt had great food.
Jessie
Stayed 2 nights in Apr 2024
Response from Front Desk on 17 May 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. And had a good time in the restaurant as well
6/10 Okay
Dirma
Travelled with family
9 May 2024
Liked: Staff & service, amenities
The accessibility to the mall and the swimming pool were fun. Wish the room smelled a little less musty- had a marijuana smell most likely because of the carpet but we turned our fan on.
Dirma
Stayed 1 night in May 2024
Response from Front Desk on 10 May 2024
We are a fully smoke free hotel. Though it can be hard to 100% stop people from smoking. When people do, we do our best to get rid of the smell. Sorry for the inconvenience this may have caused you.
All was good. Alot of the rooms dont have an outside window they open up into an interior hallway. The rom was clean, and the shower semed like it was brand new.
Jessie
Stayed 3 nights in Apr 2024
Response from Front Desk on 4 May 2024
Thank you for the great review. The next time you would like to stay with us, give us a call. That way we can try to get you into one of the rooms with the windows that look to the outside, instead of the hallways. We look forward to seeing you again.
Stayed for a second time. This will be our go to when in Edmonton. The location is convenient and easy to drive to. Both our stays have been quiet, the bed and pillows are comfy. Kingsway mall is right across the street. The restaurant has good food. The rooms are clean. We really enjoy are stay here.
Marlene
Stayed 1 night in May 2024
Response from Front Desk on 4 May 2024
Thank you for the amazing review. We are glad your past stays with us have been great. We look forward to seeing you again in the future.
Very quiet..the bed was comfy. Convenient for my conference
Deborah
Stayed 2 nights in Apr 2024
Response from Front Desk on 3 May 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. Glad the location was ideal for you.
10/10 Excellent
Dana
2 May 2024
Dana
Stayed 2 nights in Apr 2024
Response from Michael Manager on 23 May 2024
It's great to see that you had a super stay. Let us know if we can ever improve in the future.
It was a very quiet place had no problem sleeping. Liked that it was in walking distance from the hospital and mall.
Jo-Ann
Stayed 3 nights in Apr 2024
Response from Front Desk on 3 May 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. Glad the location was nice and ideal for you.
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. Yes the prices as a little high when comparing to the other hotels in the area. But we do have more amenities in the rooms and we have a pool with a hot tub and waterslide. So these amenities do bring the price up a bit.
They charged me for a booking and when i wanted to cancel and change the dates they kept the 120 dollars and wanted to charge me again instead of mivung the date because of some non rerund policy. Pretty lame.
D
Stayed 1 night in Apr 2024
Response from Front Desk on 3 May 2024
We require 24 hours in advance to cancel a room without charging any cancelation fee. Sorry for the inconvenience this may have caused.
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
The facilities are quite old, we got stuck in the elevator, the door over half closed then stop working, the shower tap was so bad, hard to turn on and off, even you require housekeeping services but still nobody clean your room. Overall not a good place to stay.
JIE MIN
Stayed 2 nights in Apr 2024
Response from Front Desk on 27 Apr 2024
Sorry for the inconvenience of the elevator. It was looked into soon after you brought it up the front desk staff. It ended up being the "hold open" door being stuck on. As for the missing the housekeeping. It is on request bases only. As long as the request is put in by 10:00am the it should have been done. I will pass your missing housekeeping onto the manager. Sorry for the inconvenience
Thank you for the great review. Glad you had a good stay.
6/10 Okay
Anthony
21 Apr 2024
Disliked: Property conditions & facilities
Anthony
Stayed 1 night in Apr 2024
Response from Front Desk on 27 Apr 2024
Thank you for the good review. Glad you had an alright stay
6/10 Okay
margaret
21 Apr 2024
margaret
Stayed 1 night in Apr 2024
Response from Front Desk on 12 May 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had a good stay. Thank you for the good score and review.
Great clean place to stay, disappointed that the Tim Hortons closed, we book at this hotel for the convenience of morning coffees now have to drive off site for morning coffees, not a huge deal but was sure convenient
Tamera
Stayed 2 nights in Apr 2024
Response from Front Desk on 27 Apr 2024
Thank you for the great review. Even though the Tim's is closed down now. We do have complementary coffee for guests in the gift shop
Great! The restaurant was so wonderful and the staff were all very nice. Very convenient for our weekend. Only thing I wish it would have said was that Tim Hortons was closed as we had an early morning on Saturday and we were relying on there for a quick breakfast and coffee. Otherwise everything was great!
Allison
Stayed 2 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre. We are glad you had an amazing stay. Yes the Tim Horton's did get shut down. Though we do have a convenience store in the lobby. It does have complementary coffee for guests. As well as plenty of snack and other drink options for purchase. I hope you get the chance to try it out. If you stay with us again in the future.
6/10 Okay
Mona
Travelled with partner
13 Apr 2024
Liked: Property conditions & facilities
This Hotel is convenient to theRoyal Alex hospital. It felt safe. The staff were helpful. The room was clean.
Mona
Stayed 2 nights in Apr 2024
Response from Michael Manager on 13 Apr 2024
Thanks for staying with us Mona. If there is anything that we can do to make your next stay a 5 out of 5, please don’t hesitate to let us know.
10/10 Excellent
Brenda
11 Apr 2024
Brenda
Stayed 2 nights in Apr 2024
Response from Front Desk on 3 May 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
Excellent staff at the dining room. We wanted coffee late in the evening and she made a fresh pot. Room was clean and shopping across the street.
Margit
Stayed 1 night in Apr 2024
Response from Front Desk on 12 Apr 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Glad you had a great experience in the restaurant as well. Glad the location of the mall was nice and convenient for you.Thank you for the great score and review.
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. Glad you liked the restaurant as well.
10/10 Excellent
Diane
8 Apr 2024
Liked: Property conditions & facilities
My go to place. But a few rooms need small updating or minor maintenance
Diane
Stayed 1 night in Apr 2024
Response from Front Desk on 12 Apr 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Yes, there are still a few rooms that we haven't renovated yet. But we are sill in the process of doing upgrades. Thank you for the great score and review.
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. We look forward to seeing you again
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. Glad the staff were great for you and that the room was nice and clean
it was convenient to have Tim Horton's inside the building.
Kamber
Stayed 1 night in Mar 2024
Response from Front Desk on 6 Apr 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. Though we no longer have the Tim Horton's. We are doing new renovations instead.
8/10 Good
Philip
Travelled with family
3 Apr 2024
.
Philip
Stayed 1 night in Apr 2024
Response from Front Desk on 6 Apr 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
The room was quite noisy...I had to wear earplugs to be able to sleep. There was outside traffic noise, but also a weird sound that seemed to be coming from the wall or ceiling, like maybe another room?
Tim
Stayed 1 night in Mar 2024
Response from Front Desk on 6 Apr 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. Sorry for the inconvenience this may have caused you. If you ever experience noise or any issues in the room. You can let the front desk know. We will do our best to resolve the issue for you.Thank you for the feedback.
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
6/10 Okay
Zach
30 Mar 2024
Liked: Cleanliness
Zach
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had a good stay. Thank you for the good score and review.
The hotel and parking lot was just fine it was the general area surrounding it that was very shabby
Rod
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are on the outside of downtown. But we do have security that patrol the building to keep things secure.
The property is close to Kingsway Mall for shopping, there is a restaurant in the hotel, it is very clean, check in was easy and efficient. I would stay again
Marlene
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Glad you like the mall close by and happy to hear the check in process was nice and easy for you. Thank you for the great score and review.