Cuzamil Hotels, Cozumel

"Very helpful and courteous staff. Although we didn't always understand how to have the kids beds made everyday, we eventually caught on and a great week was had by the whole family."

"So this may be a bit long. First, the resort was spotless. I’ve never been in a cleaner one. There were lots of options for food but Bella was our hands down fav! It had many more menu selections than the other restaurants did. The steakhouse really needs to add fries to their menu as a side for their really good steaks and cheeseburgers. The sushi place was awesome too! And loads of options for the buffet - breakfasts were amazing. But what really impressed us here was the staff. I’ve never stayed anywhere where the staff catered to you like they did here. They were incredibly friendly and helpful with an outstanding work ethic! Their customer service skills are truly above reproach! "

"Loved the pool and easy access to snorkel"

"We really enjoyed the newly renovated rooms. Only suggestion would be that the showers have somewhere other than the floor to put bath products. They needed to have a shelf in the bathroom. The property was clean and the staff was very friendly. We really enjoyed our time and would go back. In the future we would like to be able to reserve our restaurants in advance we couldn't do that in advance because we didn't have our room number to do it online prior to arrival. We had to eat at the buffett most days since the reservations were mostly booked up before our arrival."

"Clean rooms, great food, drinks and interactive activities throughout the day. Will definitely stay here again!"

"Resort was nice, the upgraded elite club package was a complete waste of money, all it got you was a pool with no pool chairs or shallow parts and a restaurant that had the same menu as their steakhouse pretty much. Resort had a major red ant problem. Definitely not worth the money."

"If the beach is your thing, this isn't the place for you. It is very narrow and rocky and attracts a higher than average amount of seaweed which has a strong odor. The cabanas, which must be rented by the day, take of the edge of 80% of the pool side space."

"The property is ideal if you want city and beach life. The rooftop pool was great with views you cannot get from ground pools! We were upgraded to a Master Suite which was spacious and clean. We had an issue with the AC in the last couple days but were told it was because you could not set the thermostat lower than a specific degree which was not the case or problem. We had friends in another room that had to use extra blankets because it was so cold. However, we did not press the issue too hard with the staff so more on us than them. Bar staff and servers in all locations were attentive and personable. Food selection was great - smaller facility means more taste and quality when not mass produced. We also chose the Elite option and visited the other 2 sister resorts a few times. Playacar had a great beach and Coco Beach was smaller but also very nice. The shuttle service was a bit confusing (need to be on a list?) and can get full so make sure you check before going. All in all a wonderful stay and we will be back!"

"Had a garden view this time which was great, we weren't in the room much so the view wasnt that important. This hotel has a beach front position which provides all the view you need"