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"Clean room! Breakfast is amazing and staff was soo so nice. Location was perfect to get everywhere and walking distance "

"Outdated. Old. Smells weird. Hidden fees. Just not great at all."

"The room was large and I had a view of the city"

"Not a misstep anywhere, and even a Bay view from our window! Avoid the wildly overpriced snackbar in the lobby, but everything else is perfect."

"Clean room, nice staff. "

"I docked stars for cleanliness because the shower tile had a good amount of mold in between tiles which I am careful of both for cleanliness and it can trigger my asthma. The positive is it has a Michelin starred Thai restaurant on site, which was very busy and delicious tho I caution it is spicey. Also the location felt safe and was walkable to BLS International, where we had an appointment. All staff was friendly and helpful as well."

"Excellent location, but the decor was a bit outdated or worn off. The clock in my room was blinking (not reset), and one of two lamps by the bed side was completely unplugged ~ likely used by the previous guest to charge their phone. The lady who was checking me in was behaving in a bid odd manner (asked if I need to use a restroom while waiting for check-in). She volunteered to share an incorrect information with me about certain laws in CA, or at least San Mateo county. However, the information was 100% incorrect. "

"Great value in the heart of Union Square. GREAT little perks like excellent coffee and cookies. Comfortable beds and pillows."

"Great location, staff & amenities."